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Agency Problems and Reputation in Expert Services: Evidence from Auto Repair

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Cited by:

  1. Jonathan Hall & Rudolf Kerschbamer & Daniel Neururer & Eric Skoog, 2025. "Uncovering Sophisticated Discrimination with the Help of Credence Goods Markups: Evidence from a Natural Field Experiment," Management Science, INFORMS, vol. 71(1), pages 694-707, January.
  2. Liu, Ting & Ma, Ching-to Albert, 2024. "Equilibrium information in credence goods," Games and Economic Behavior, Elsevier, vol. 145(C), pages 84-101.
  3. Panle Jia Barwick & Parag A. Pathak & Maisy Wong, 2015. "Conflicts of Interest and the Realtor Commission Puzzle," NBER Working Papers 21489, National Bureau of Economic Research, Inc.
  4. Joshua Blonz, 2019. "The Welfare Costs of Misaligned Incentives: Energy Inefficiency and the Principal-Agent Problem," Finance and Economics Discussion Series 2019-071, Board of Governors of the Federal Reserve System (U.S.).
  5. Balafoutas & Helena Fornwagner & Rudolf Kerschbamer & Matthias Sutter & Maryna Tverdostup, 2023. "Serving consumers in an uncertain world: A credence goods experiment," Discussion Paper Series of the Max Planck Institute for Research on Collective Goods 2023_11, Max Planck Institute for Research on Collective Goods.
  6. Uwe Dulleck & Rudolf Kerschbamer & Alexander Konovalov, 2024. "Too Much or Too Little? Price Discrimination in a Market for Credence Goods," Journal of Institutional and Theoretical Economics (JITE), Mohr Siebeck, Tübingen, vol. 180(1), pages 106-143.
  7. Balafoutas, Loukas & Kerschbamer, Rudolf, 2020. "Credence goods in the literature: What the past fifteen years have taught us about fraud, incentives, and the role of institutions," Journal of Behavioral and Experimental Finance, Elsevier, vol. 26(C).
  8. repec:cup:judgdm:v:16:y:2021:i:2:p:238-266 is not listed on IDEAS
  9. Rudolf Kerschbamer & Daniel Neururer & Matthias Sutter, 2019. "Credence goods markets and the informational value of new media: A natural field experiment," Working Papers 2019-02, Faculty of Economics and Statistics, Universität Innsbruck.
  10. Petr Houdek & Štěpán Bahník & Marek Hudík & Marek Vranka, 2021. "Selection effects on dishonest behavior," Judgment and Decision Making, Society for Judgment and Decision Making, vol. 16(2), pages 238-266, March.
  11. Dufwenberg, Martin & Feldman, Paul & Servátka, Maroš & Tarrasó, Jorge & Vadovič, Radovan, 2023. "Honesty in the city," Games and Economic Behavior, Elsevier, vol. 139(C), pages 15-25.
    • Dufwenberg, Martin & Servátka, Maroš & Tarrasó, Jorge & Vadovič, Radovan, 2021. "Honesty in the City," MPRA Paper 106256, University Library of Munich, Germany.
    • Dufwenberg, Martin & Feldman, Paul & Servátka, Maroš & Tarrasó, Jorge & Vadovič, Radovan, 2022. "Honesty in the city," MPRA Paper 115044, University Library of Munich, Germany.
    • Martin Dufwenberg & Paul Feldman & Maros Servatka & Jorge Tarraso & Radovan Vadovic, 2022. "Honesty in the City," Working Papers 2022-03, University of Alaska Anchorage, Department of Economics.
  12. Parampreet Christopher Bindra & Rudolf Kerschbamer & Daniel Neururer & Matthias Sutter, 2020. "Reveal it or conceal it: On the value of second opinions in a low-entry-barriers credence goods market," Discussion Paper Series of the Max Planck Institute for Research on Collective Goods 2020_11, Max Planck Institute for Research on Collective Goods.
  13. David Bardey & Denis Gromb & David Martimort & Jérôme Pouyet, 2020. "Controlling Sellers Who Provide Advice: Regulation and Competition," Journal of Industrial Economics, Wiley Blackwell, vol. 68(3), pages 409-444, September.
  14. Balafoutas, Loukas & Fornwagner, Helena & Kerschbamer, Rudolf & Sutter, Matthias & Tverdostup, Maryna, 2020. "Diagnostic Uncertainty and Insurance Coverage in Credence Goods Markets," IZA Discussion Papers 13848, Institute of Labor Economics (IZA).
  15. Theodore Alysandratos & Sotiris Georganas & Matthias Sutter, 2022. "Reputation vs Selection Effects in Markets with Informational Asymmetries," ECONtribute Discussion Papers Series 205, University of Bonn and University of Cologne, Germany.
  16. Iman Ahmadi, 2023. "Face/Off: The adverse effects of increased competition," Quantitative Marketing and Economics (QME), Springer, vol. 21(2), pages 183-279, June.
  17. Mostafa Monzur Hasan & Ahsan Habib & Ruoyun Zhao, 2022. "Corporate reputation risk and cash holdings," Accounting and Finance, Accounting and Finance Association of Australia and New Zealand, vol. 62(1), pages 667-707, March.
  18. Alexander Frankel & Michael Schwarz, 2009. "Experts and Their Records," NBER Working Papers 14921, National Bureau of Economic Research, Inc.
  19. Loukas Balafoutas & Adrian Beck & Rudolf Kerschbamer & Matthias Sutter, 2013. "What Drives Taxi Drivers? A Field Experiment on Fraud in a Market for Credence Goods," The Review of Economic Studies, Review of Economic Studies Ltd, vol. 80(3), pages 876-891.
  20. Ritzer-Angerer Petra, 2020. "Was bedeuten die Vertrauensguteigenschaften der Jahresabschlussprüfung für die Regulierung der Wirtschaftsprüferhaftung?," Zeitschrift für Wirtschaftspolitik, De Gruyter, vol. 69(2), pages 89-119, August.
  21. Chloe Tergiman & Marie Claire Villeval, 2019. "The Way People Lie in Markets," Working Papers halshs-02292040, HAL.
  22. Nicholas J. Sanders & Ryan Sandler, 2020. "Technology and the Effectiveness of Regulatory Programs over Time: Vehicle Emissions and Smog Checks with a Changing Fleet," Journal of the Association of Environmental and Resource Economists, University of Chicago Press, vol. 7(3), pages 587-618.
  23. Jason Allen & Robert Clark & Jean-François Houde & Shaoteng Li & Anna Trubnikova, 2023. "The Role of Intermediaries in Selection Markets: Evidence from Mortgage Lending," Staff Working Papers 23-12, Bank of Canada.
  24. Victor Manuel Bennett & Lamar Pierce & Jason A. Snyder & Michael W. Toffel, 2013. "Customer-Driven Misconduct: How Competition Corrupts Business Practices," Management Science, INFORMS, vol. 59(8), pages 1725-1742, August.
  25. C. Kirabo Jackson & Henry S. Schneider, 2013. "Reducing Moral Hazard in Employment Relationships: Experimental Evidence on Managerial Control and Performance Pay," NBER Working Papers 19645, National Bureau of Economic Research, Inc.
  26. Blonz, Joshua, 2018. "The Welfare Costs of Misaligned Incentives: Energy Inefficiency and the Principal-Agent Problem," RFF Working Paper Series 18-28, Resources for the Future.
  27. Parampreet Christopher Bindra & Graeme Pearce, 2022. "The effect of priming on fraud: Evidence from a natural field experiment," Economic Inquiry, Western Economic Association International, vol. 60(4), pages 1854-1874, October.
  28. Angelova, Vera & Regner, Tobias, 2016. "Can a bonus overcome moral hazard? An experiment on voluntary payments, competition, and reputation in markets for expert services," SFB 649 Discussion Papers 2016-027, Humboldt University Berlin, Collaborative Research Center 649: Economic Risk.
  29. Chiu, Yen-Lin & Karni, Edi, 2021. "Competitive equilibrium fraud in markets for credence-goods," Journal of Mathematical Economics, Elsevier, vol. 96(C).
  30. Alexander Rasch & Christian Waibel, 2018. "What Drives Fraud in a Credence Goods Market? – Evidence from a Field Study," Oxford Bulletin of Economics and Statistics, Department of Economics, University of Oxford, vol. 80(3), pages 605-624, June.
  31. Vranka, Marek & Frollová, Nikola & Pour, Marek & Novakova, Julie & Houdek, Petr, 2019. "Cheating customers in grocery stores: A field study on dishonesty," Journal of Behavioral and Experimental Economics (formerly The Journal of Socio-Economics), Elsevier, vol. 83(C).
  32. Meghan R. Busse & Ayelet Israeli & Florian Zettelmeyer, 2013. "Repairing the Damage: The Effect of Price Expectations on Auto-Repair Price Quotes," NBER Working Papers 19154, National Bureau of Economic Research, Inc.
  33. Huck, Steffen & Lünser, Gabriele & Spitzer, Florian & Tyran, Jean-Robert, 2016. "Medical insurance and free choice of physician shape patient overtreatment: A laboratory experiment," Journal of Economic Behavior & Organization, Elsevier, vol. 131(PB), pages 78-105.
  34. Beck, Adrian & Kerschbamer, Rudolf & Qiu, Jianying & Sutter, Matthias, 2014. "Car mechanics in the lab––Investigating the behavior of real experts on experimental markets for credence goods," Journal of Economic Behavior & Organization, Elsevier, vol. 108(C), pages 166-173.
  35. Fang Liu & Alexander Rasch & Marco Alexander Schwarz & Christian Waibel, 2020. "The Role of Diagnostic Ability in Markets for Expert Services," CESifo Working Paper Series 8704, CESifo.
  36. Mimra, Wanda & Rasch, Alexander & Waibel, Christian, 2016. "Price competition and reputation in credence goods markets: Experimental evidence," Games and Economic Behavior, Elsevier, vol. 100(C), pages 337-352.
  37. Bhattacharya, Haimanti & Dugar, Subhasish, 2022. "Business norm versus norm-nudge as a contract-enforcing mechanism: Evidence from a real marketplace," European Economic Review, Elsevier, vol. 144(C).
  38. Brit Grosskopf & Graeme Pearce, 2020. "Do You Mind Me Paying Less? Measuring Other-Regarding Preferences in the Market for Taxis," Management Science, INFORMS, vol. 66(11), pages 5059-5074, November.
  39. Bruno Lanz and Evert Reins, 2021. "Asymmetric Information on the Market for Energy Efficiency: Insights from the Credence Goods Literature," The Energy Journal, International Association for Energy Economics, vol. 0(Number 4).
  40. Li, Keyang & Wu, Jing & Xing, Jianwei & Yan, Jubo, 2023. "Steering in the housing market: Incentive induced by the tax scheme," Regional Science and Urban Economics, Elsevier, vol. 103(C).
  41. Haimanti Bhattacharya & Subhasish Dugar, 2020. "The Hidden Cost Of Bargaining: Evidence From A Cheating‐Prone Marketplace," International Economic Review, Department of Economics, University of Pennsylvania and Osaka University Institute of Social and Economic Research Association, vol. 61(3), pages 1253-1280, August.
  42. Ivan Soraperra & Anton Suvorov & Jeroen Van de Ven & Marie Claire Villeval, 2019. "Doing Bad to Look Good: Negative Consequences of Image Concerns on Prosocial Behavior," Revue économique, Presses de Sciences-Po, vol. 70(6), pages 945-966.
  43. Fong, Yuk-fai & Liu, Ting & Wright, Donald J., 2014. "On the role of verifiability and commitment in credence goods markets," International Journal of Industrial Organization, Elsevier, vol. 37(C), pages 118-129.
  44. Bhattacharya, Haimanti & Dugar, Subhasish, 2023. "Undervaluation versus unaffordability as negotiation tactics: Evidence from a field experiment," Journal of Economic Psychology, Elsevier, vol. 96(C).
  45. Feser, Daniel & Runst, Petrik, 2015. "Energy efficiency consultants as change agents? Examining the reasons for EECs’ limited success," ifh Working Papers 1 (2015), Volkswirtschaftliches Institut für Mittelstand und Handwerk an der Universität Göttingen (ifh).
  46. Mehdi Ayouni & Thomas Lanzi, 2022. "Credence goods, consumer feedback and (in)efficiency," Working Papers of BETA 2022-27, Bureau d'Economie Théorique et Appliquée, UDS, Strasbourg.
  47. Feser, Daniel & Runst, Petrik, 2016. "Energy efficiency consultants as change agents? Examining the reasons for EECs’ limited success," Energy Policy, Elsevier, vol. 98(C), pages 309-317.
  48. Muel Kaptein, 2023. "A Paradox of Ethics: Why People in Good Organizations do Bad Things," Journal of Business Ethics, Springer, vol. 184(1), pages 297-316, April.
  49. Ritzer-Angerer Petra, 2020. "Was bedeuten die Vertrauensguteigenschaften der Jahresabschlussprüfung für die Regulierung der Wirtschaftsprüferhaftung?," Zeitschrift für Wirtschaftspolitik, De Gruyter, vol. 69(2), pages 89-119, August.
  50. Cao, Yiran & Chen, Yongmin & Ding, Yucheng & Zhang, Tianle, 2022. "Search and competition in expert markets," MPRA Paper 122509, University Library of Munich, Germany, revised 27 Oct 2024.
  51. Gerlach, Heiko & Li, Junqian, 2022. "Experts, trust and competition," Journal of Economic Behavior & Organization, Elsevier, vol. 198(C), pages 552-578.
  52. Sendhil Mullainathan & Markus Noeth & Antoinette Schoar, 2012. "The Market for Financial Advice: An Audit Study," NBER Working Papers 17929, National Bureau of Economic Research, Inc.
  53. Schneider, Tim & Bizer, Kilian, 2017. "Expert qualification in markets for expert services: A Sisyphean Task?," University of Göttingen Working Papers in Economics 323, University of Goettingen, Department of Economics.
  54. Lu, Fangwen, 2014. "Insurance coverage and agency problems in doctor prescriptions: Evidence from a field experiment in China," Journal of Development Economics, Elsevier, vol. 106(C), pages 156-167.
  55. Momsen, Katharina, 2021. "Recommendations in credence goods markets with horizontal product differentiation," Journal of Economic Behavior & Organization, Elsevier, vol. 183(C), pages 19-38.
  56. Lamar Pierce & Michael W. Toffel, 2013. "The Role of Organizational Scope and Governance in Strengthening Private Monitoring," Organization Science, INFORMS, vol. 24(5), pages 1558-1584, October.
  57. Laníková, Sára & Zíka, Vojtěch, 2025. "Speaking between the lines: Speakers’ role in framing effect," Journal of Behavioral and Experimental Economics (formerly The Journal of Socio-Economics), Elsevier, vol. 115(C).
  58. Wu, Cheng-Tai & Tsai, Tsung-Sheng, 2025. "Mandate or delegate? the optimal contract for credence goods with the expert’s endeavor," Journal of Economic Behavior & Organization, Elsevier, vol. 229(C).
  59. Louis-Gaëtan Giraudet & Sébastien Houde & Joseph Maher, 2018. "Moral Hazard and the Energy Efficiency Gap: Theory and Evidence," Journal of the Association of Environmental and Resource Economists, University of Chicago Press, vol. 5(4), pages 755-790.
  60. Angerer, Silvia & Glätzle-Rützler, Daniela & Waibel, Christian, 2023. "Framing and subject pool effects in healthcare credence goods," Journal of Behavioral and Experimental Economics (formerly The Journal of Socio-Economics), Elsevier, vol. 103(C).
  61. repec:hum:wpaper:sfb649dp2016-027 is not listed on IDEAS
  62. Bhattacharya, Haimanti & Dugar, Subhasish, 2024. "Can threats improve payoffs from bargaining in markets with retaliations? Evidence from a field experiment," Games and Economic Behavior, Elsevier, vol. 148(C), pages 119-137.
  63. Alaka Holla & Jishnu Das & Aakash Mohpal & Karthik Muralidharan, 2015. "Quality and Accountability in Healthcare Delivery: Audit Evidence from Primary Care Providers in India," Working Papers id:7219, eSocialSciences.
  64. Xiaoyan Xu & Weishi Lim & Xing Zhang & Jeff Cai, 2025. "Doing Less for More: Consumer Search and Undertreatment in Credence Service Markets," Papers 2503.21175, arXiv.org.
  65. Joyce Sadka & Enrique Seira & Christopher Woodruff, 2024. "Information and Bargaining through Agents: Experimental Evidence from Mexico’s Labour Courts," The Review of Economic Studies, Review of Economic Studies Ltd, vol. 91(6), pages 3677-3711.
  66. Angelova, Vera & Regner, Tobias, 2018. "Can a bonus overcome moral hazard? Experimental evidence from markets for expert services," Journal of Economic Behavior & Organization, Elsevier, vol. 154(C), pages 362-378.
  67. Panle Jia Barwick & Parag A. Pathak & Maisy Wong, 2017. "Conflicts of Interest and Steering in Residential Brokerage," American Economic Journal: Applied Economics, American Economic Association, vol. 9(3), pages 191-222, July.
  68. Mehdi Ayouni & Thomas Lanzi, 2024. "Credence goods, consumer feedback and (in)efficiency," Working Papers hal-03740494, HAL.
  69. Ahlin, Christian & Kim, In Kyung & Kim, Kyoo il, 2021. "Who commits fraud? evidence from korean gas stations," International Journal of Industrial Organization, Elsevier, vol. 76(C).
  70. Jonathan R. Peterson & Henry S. Schneider, 2017. "Beautiful Lemons: Adverse Selection in Durable-Goods Markets with Sorting," Management Science, INFORMS, vol. 63(9), pages 3111-3127, September.
  71. Kerschbamer, Rudolf & Neururer, Daniel & Gruber, Alexander, 2019. "Do altruists lie less?," Journal of Economic Behavior & Organization, Elsevier, vol. 157(C), pages 560-579.
    • Rudolf Kerschbamer & Daniel Neururer & Alexander Gruber, 2017. "Do the altruists lie less?," Working Papers 2017-18, Faculty of Economics and Statistics, Universität Innsbruck, revised 09 Nov 2017.
  72. Bester, Helmut & Ouyang, Yaofu, 2018. "Optimal procurement of a credence good under limited liability," International Journal of Industrial Organization, Elsevier, vol. 61(C), pages 96-129.
  73. Schneider, Tim & Meub, Lukas & Bizer, Kilian, 2021. "Consumer information in a market for expert services: Experimental evidence," Journal of Behavioral and Experimental Economics (formerly The Journal of Socio-Economics), Elsevier, vol. 94(C).
  74. Daniel Aobdia & Saad Siddiqui & Andres Vinelli, 2021. "Heterogeneity in expertise in a credence goods setting: evidence from audit partners," Review of Accounting Studies, Springer, vol. 26(2), pages 693-729, June.
  75. Louis-Gaëtan Giraudet & Sébastien Houde & Joseph Maher, 2018. "Moral Hazard and the Energy Efficiency Gap: Theory and Evidence," Working Papers hal-01420872, HAL.
  76. repec:cgr:cgsser:03-07 is not listed on IDEAS
  77. Cherbonnier, Frédéric & Lévêque, Christophe, 2021. "The impact of competition on expert's information disclosure: the case of real estate brokers," TSE Working Papers 21-1255, Toulouse School of Economics (TSE).
  78. Silvia Angerer & Daniela Glätzle-Rützler & Christian Waibel, 2021. "Trust in health care credence goods: Experimental evidence on framing and subject pool effects," Working Papers 2021-13, Faculty of Economics and Statistics, Universität Innsbruck.
  79. Farukh, Razi & Kerkhof, Anna & Loebbing, Jonas, 2020. "Inefficiency and Regulation in Credence Goods Markets with Altruistic Experts," VfS Annual Conference 2020 (Virtual Conference): Gender Economics 224590, Verein für Socialpolitik / German Economic Association.
  80. Jishnu Das & Alaka Holla & Aakash Mohpal & Karthik Muralidharan, 2016. "Quality and Accountability in Health Care Delivery: Audit-Study Evidence from Primary Care in India," American Economic Review, American Economic Association, vol. 106(12), pages 3765-3799, December.
  81. Agarwal, Ritu & Liu, Che-Wei & Prasad, Kislaya, 2019. "Personal research, second opinions, and the diagnostic effort of experts," Journal of Economic Behavior & Organization, Elsevier, vol. 158(C), pages 44-61.
  82. Woodruff, Christopher & Sadka, Joyce & Seira Bejarano, Enrique, 2018. "Information and Bargaining through Agents: Experimental Evidence from Mexico’s Labor Courts," CEPR Discussion Papers 13261, C.E.P.R. Discussion Papers.
  83. Utgård, Jakob & Nygaard, Arne & Dahlstrom, Robert, 2015. "Franchising, local market characteristics and alcohol sales to minors," Journal of Business Research, Elsevier, vol. 68(10), pages 2117-2124.
  84. Bernardita Vial & Pilar Alcalde, 2020. "Intermediary Commissions in a Regulated Market with Heterogeneous Customers," Documentos de Trabajo 532, Instituto de Economia. Pontificia Universidad Católica de Chile..
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