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A Frontline Decision Support System for Georgia Career Centers

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Abstract

The Workforce Investment Act (WIA) of 1998 emphasizes the integration and coordination of employment services. Central to achieving this aim is the federal requirement that local areas receiving WIA funding must establish one-stop centers, where providers of various employment services within a local labor market are assembled in one location. A major challenge facing staff in these centers is the expected large volume of customers resulting from relaxed program eligibility rules. Nonetheless, resources for assessment and counseling are limited. To help frontline staff in one-stop centers quickly assess customer needs and properly target services, the U.S. Department of Labor has funded development of a Frontline Decision Support System (FDSS). The FDSS is being pilot tested in the state of Georgia where one-stop centers are called Georgia Career Centers. Technical assistance on the project is being provided by the W.E. Upjohn Institute for Employment Research. FDSS is comprised of two main parts: 1) the systematic job search module, and 2) the service referral module. The systematic job search module is a means to undertake a structured search of vacancy listings. The module provides information about a customer's prospects for returning to a job like their prior one, provides a realistic assessment of likely reemployment earnings, identifies occupations related to the prior one, and screens job vacancy listings by region, occupation, and earnings requirements. The service referral module identifies the sequence of activities that most often lead to successful employment for clients with similar background characteristics. This paper documents the strategy and tools implemented to pilot test FDSS within the internet-based Georgia Workforce System. Pilot field operations in Georgia began in the Athens and Cobb-Cherokee Career Centers in July, 2002.

Suggested Citation

  • Randall W. Eberts & Christopher J. O'Leary, 2002. "A Frontline Decision Support System for Georgia Career Centers," Upjohn Working Papers and Journal Articles 02-84, W.E. Upjohn Institute for Employment Research.
  • Handle: RePEc:upj:weupjo:02-84
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    Cited by:

    1. Markus Frölich & Michael Lechner & Heidi Steiger, 2003. "Statistically Assisted Programme Selection - International Experiences and Potential Benefits for Switzerland," Swiss Journal of Economics and Statistics (SJES), Swiss Society of Economics and Statistics (SSES), vol. 139(III), pages 311-331, September.
    2. Stephan, Gesine & Rässler, Susanne & Schewe, Torben, 2006. "Das TrEffeR-Projekt der Bundesagentur für Arbeit : die Wirkung von Maßnahmen aktiver Arbeitsmarktpolitik (The TrEffeR project of the Federal Employment Agency : the effect of active labour market poli," Zeitschrift für ArbeitsmarktForschung - Journal for Labour Market Research, Institut für Arbeitsmarkt- und Berufsforschung (IAB), Nürnberg [Institute for Employment Research, Nuremberg, Germany], vol. 39(3/4), pages 447-465.
    3. Stefanie Behncke & Markus Frölich & Michael Lechner, 2009. "Targeting Labour Market Programmes - Results from a Randomized Experiment," Swiss Journal of Economics and Statistics (SJES), Swiss Society of Economics and Statistics (SSES), vol. 145(III), pages 221-268, September.
    4. Stephan, Gesine & Rässler, Susanne & Schewe, Torben, 2006. "Wirkungsanalyse in der Bundesagentur für Arbeit : Konzeption, Datenbasis und ausgewählte Befunde," IAB Discussion Paper 200607, Institut für Arbeitsmarkt- und Berufsforschung (IAB), Nürnberg [Institute for Employment Research, Nuremberg, Germany].
    5. Stefanie Behncke & Markus Frölich & Michael Lechner, 2006. "Aktive Arbeitsmarktpolitik in Deutschland und der Schweiz: eine Gegenüberstellung," Vierteljahrshefte zur Wirtschaftsforschung / Quarterly Journal of Economic Research, DIW Berlin, German Institute for Economic Research, vol. 75(3), pages 118-154.
    6. Markus Frölich, 2006. "Statistical treatment choice: an application to active labour market programmes," CeMMAP working papers CWP24/06, Centre for Microdata Methods and Practice, Institute for Fiscal Studies.
    7. Stefanie Behncke & Markus Frölich & Michael Lechner, 2006. "Statistical Assistance for Programme Selection - For a Better Targeting of Active Labour Market Policies in Switzerland," ifo DICE Report, ifo Institute - Leibniz Institute for Economic Research at the University of Munich, vol. 4(2), pages 61-68, 07.
    8. repec:iab:iabzaf:v:39:i:3/4:p:447-465 is not listed on IDEAS
    9. Jason Heyes & Ludek Rychly (ed.), 2013. "Labour Administration in Uncertain Times," Books, Edward Elgar Publishing, number 15525, September.

    More about this item

    Keywords

    Frontline; decision. Support; FDSS; Georgia; Eberts; O'Leary; Upjohn;

    JEL classification:

    • J68 - Labor and Demographic Economics - - Mobility, Unemployment, Vacancies, and Immigrant Workers - - - Public Policy
    • J65 - Labor and Demographic Economics - - Mobility, Unemployment, Vacancies, and Immigrant Workers - - - Unemployment Insurance; Severance Pay; Plant Closings
    • J64 - Labor and Demographic Economics - - Mobility, Unemployment, Vacancies, and Immigrant Workers - - - Unemployment: Models, Duration, Incidence, and Job Search
    • H49 - Public Economics - - Publicly Provided Goods - - - Other

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