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A Frontline Decision Support System for Georgia Career Centers

In: A Compilation of Selected Papers from the Employment and Training Administration's 2003 Biennial National Research Conference, ETA Occasional Paper 2003-06

The Workforce Investment Act (WIA) of 1998 emphasizes the integration and coordination of employment services. Central to achieving this aim is the federal requirement that local areas receiving WIA funding must establish one-stop centers, where providers of various employment services within a local labor market are assembled in one location. A major challenge facing staff in these centers is the expected large volume of customers resulting from relaxed program eligibility rules. Nonetheless, resources for assessment and counseling are limited. To help frontline staff in one-stop centers quickly assess customer needs and properly target services, the U.S. Department of Labor has funded development of a Frontline Decision Support System (FDSS). The FDSS is being pilot tested in the state of Georgia where one-stop centers are called Georgia Career Centers. Technical assistance on the project is being provided by the W.E. Upjohn Institute for Employment Research. FDSS is comprised of two main parts: 1) the systematic job search module, and 2) the service referral module. The systematic job search module is a means to undertake a structured search of vacancy listings. The module provides information about a customer's prospects for returning to a job like their prior one, provides a realistic assessment of likely reemployment earnings, identifies occupations related to the prior one, and screens job vacancy listings by region, occupation, and earnings requirements. The service referral module identifies the sequence of activities that most often lead to successful employment for clients with similar background characteristics. This paper documents the strategy and tools implemented to pilot test FDSS within the internet-based Georgia Workforce System. Pilot field operations in Georgia began in the Athens and Cobb-Cherokee Career Centers in July, 2002.

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This chapter was published in: Joshua Riley & Aquila Branch & Stephen Wandner & Wayne Gordon (ed.) A Compilation of Selected Papers from the Employment and Training Administration's 2003 Biennial National Research Conference, ETA Occasional Paper 2003-06, U.S. Department of Labor, ETA, pages 80-129, 2003.
This item is provided by W.E. Upjohn Institute for Employment Research in its series Book chapters authored by Upjohn Institute researchers with number rwecjoeta20031.
Handle: RePEc:upj:uchaps:rwecjoeta20031
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  1. Randall W. Eberts & Christopher J. O'Leary & Kelly DeRango, 2002. "A Frontline Decision Support System for One-Stop Centers," Book chapters authored by Upjohn Institute researchers, in: Randall W. Eberts & Christopher J. O'Leary & Stephen A. Wandner (ed.), Targeting Employment Services, chapter 12, pages 337-379 W.E. Upjohn Institute for Employment Research.
  2. Randall W. Eberts & Christopher J. O'Leary, 1996. "Design of the Worker Profiling and Reemployment Services System and Evaluation in Michigan," Upjohn Working Papers and Journal Articles 96-41, W.E. Upjohn Institute for Employment Research.
  3. Louis S. Jacobson & Robert J. LaLonde & Daniel G. Sullivan, 1992. "Earnings losses of displaced workers," Working Paper Series, Macroeconomic Issues 92-28, Federal Reserve Bank of Chicago.
  4. Christopher J OLeary Paul T Decker Stephen A Wandner, 2002. "Targeting Reemployment Bonuses," Mathematica Policy Research Reports 67fc970607294ed5af434a07e, Mathematica Policy Research.
  5. Jeffrey Smith, 2000. "A Critical Survey of Empirical Methods for Evaluating Active Labor Market Policies," Swiss Journal of Economics and Statistics (SJES), Swiss Society of Economics and Statistics (SSES), vol. 136(III), pages 247-268, September.
  6. Heckman, James J & Smith, Jeffrey, 1997. "Making the Most Out of Programme Evaluations and Social Experiments: Accounting for Heterogeneity in Programme Impacts," Review of Economic Studies, Wiley Blackwell, vol. 64(4), pages 487-535, October.
  7. Fallick, Bruce Chelimsky, 1993. "The Industrial Mobility of Displaced Workers," Journal of Labor Economics, University of Chicago Press, vol. 11(2), pages 302-23, April.
  8. repec:mpr:mprres:3005 is not listed on IDEAS
  9. Kathryn L. Shaw, 1985. "Occupational change, employer change, and the transferability of skills," Working Paper Series / Economic Activity Section 55, Board of Governors of the Federal Reserve System (U.S.).
  10. Heckman, James J & Ichimura, Hidehiko & Todd, Petra E, 1997. "Matching as an Econometric Evaluation Estimator: Evidence from Evaluating a Job Training Programme," Review of Economic Studies, Wiley Blackwell, vol. 64(4), pages 605-54, October.
  11. Heckman, James J. & Lalonde, Robert J. & Smith, Jeffrey A., 1999. "The economics and econometrics of active labor market programs," Handbook of Labor Economics, in: O. Ashenfelter & D. Card (ed.), Handbook of Labor Economics, edition 1, volume 3, chapter 31, pages 1865-2097 Elsevier.
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