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Knowledge Transfer and the Services Sector in the Context of the New Economy

Author

Listed:
  • Cowan, Robin
  • Soete, Luc
  • Tchervonnava, Oxana

    (MERIT)

Abstract

This paper examines the processes of knowledge transfer in the services sector in the economic reality, increasingly affected by the use of information and communication technologies. An important focus is to explore whether the knowledge transfer channels, traditionally used in manufacturing, can also be made use of in services. To this end, the authors examine the specificity of services with respect to the nature of their output, degree of customer participation in the production process, degree of simultaneity of production and consumption, and study its effect on knowledge transfer. It turns out that in services the following transfer channels are highly important: foreign direct investment, training and producer-consumer two-way knowledge transfer, whereas for manufacturing links with academy and patents are very significant. It is underlined that the characteristics of knowledge holders and knowledge recipients are very important for the process of knowledge transfer. The paper also contains recommendations for policy-making in relation to the knowledge transfer in the Dutch services sector in the context of new economy.

Suggested Citation

  • Cowan, Robin & Soete, Luc & Tchervonnava, Oxana, 2001. "Knowledge Transfer and the Services Sector in the Context of the New Economy," Research Memorandum 020, Maastricht University, Maastricht Economic Research Institute on Innovation and Technology (MERIT).
    • Handle: RePEc:unm:umamer:2001020
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    File URL: https://www.merit.unu.edu/publications/rmpdf/2001/rm2001-020.pdf
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    References listed on IDEAS

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    Cited by:

    1. Samia Nour, 2014. "The Importance (Impacts) of Knowledge at the Macro–Micro Levels in the Arab Gulf Countries," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 5(3), pages 521-537, September.
    2. Szalavetz, Andrea, 2008. "A szolgáltatási szektor és a gazdasági fejlődés [The service sector and economic development]," Közgazdasági Szemle (Economic Review - monthly of the Hungarian Academy of Sciences), Közgazdasági Szemle Alapítvány (Economic Review Foundation), vol. 0(6), pages 503-521.
    3. Samia Nour, 2013. "The Incidence and Transfer of Knowledge Within the Arab Societies," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 4(4), pages 406-422, December.
    4. Andrea Szalavetz, 2003. "'Tertiarization' of manufacturing industry in the new economy - experiences in Hungarian companies," IWE Working Papers 134, Institute for World Economics - Centre for Economic and Regional Studies.
    5. Nour, Samia, 2011. "Assessment of skill and technology indicators at the macro-micro levels in Sudan," MERIT Working Papers 2011-031, United Nations University - Maastricht Economic and Social Research Institute on Innovation and Technology (MERIT).
    6. Nour, Samia, 2011. "The importance (impact) of knowledge at the macro-micro levels in Sudan," MERIT Working Papers 2011-034, United Nations University - Maastricht Economic and Social Research Institute on Innovation and Technology (MERIT).
    7. Nour, Samia Satti Osman Mohamed, 2013. "The importance and impacts of knowledge at the macro-micro levels in the Arab Gulf countries," MERIT Working Papers 2013-016, United Nations University - Maastricht Economic and Social Research Institute on Innovation and Technology (MERIT).

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