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The Relationship Dilemma: Why Do Banks Differ in the Pace at Which They Adopt New Technology?

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  • Prachi Mishra
  • Nagpurnanand R. Prabhala
  • Raghuram G. Rajan

Abstract

India introduced credit scoring technology in 2007. We study its adoption by the two main types of banks operating there, new private banks (NPBs) and state-owned public sector banks (PSBs). NPBs start checking the credit scores of most borrowers before lending soon after the technology is introduced. PSBs do so equally quickly for new borrowers but very slowly for prior clients, although lending without checking scores is reliably associated with more delinquencies. We show that an important factor explaining the difference in adoption is the stickiness of past bank structures and associated managerial practices. Past practices hold back better practices today.

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  • Prachi Mishra & Nagpurnanand R. Prabhala & Raghuram G. Rajan, 2019. "The Relationship Dilemma: Why Do Banks Differ in the Pace at Which They Adopt New Technology?," NBER Working Papers 25694, National Bureau of Economic Research, Inc.
    • Handle: RePEc:nbr:nberwo:25694
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    JEL classification:

    • G21 - Financial Economics - - Financial Institutions and Services - - - Banks; Other Depository Institutions; Micro Finance Institutions; Mortgages
    • O32 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Management of Technological Innovation and R&D
    • P5 - Political Economy and Comparative Economic Systems - - Comparative Economic Systems

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