IDEAS home Printed from https://ideas.repec.org/p/iza/izadps/dp17917.html
   My bibliography  Save this paper

Remote Work, Employee Mix, and Performance

Author

Listed:
  • Aksoy, Cevat Giray

    (European Bank for Reconstruction and Development)

  • Bloom, Nicholas

    (Stanford University)

  • Davis, Steven J.

    (Hoover Institution)

  • Marino, Victoria

    (EBRD, London)

  • Özgüzel, Cem

    (Paris School of Economics)

Abstract

We study the shift to fully remote work at a large call center in Turkey, highlighting three findings. First, fully remote work increased the share of women, including married women, rural and smaller-town residents. By accessing groups with traditionally lower labor-force participation the firm was able to increase its share of graduate employees by 14% without raising wages. Second, workforce productivity rose by 10%, reflecting shorter call durations for remote employees. This was facilitated by a quieter home working environment, avoiding the background noise in the office. Third, fully remote employees with initial in-person training saw the higher long-run remote productivity and lower attrition rates. This underscores the advantages of initial in-person onboarding for fully remote employees.

Suggested Citation

  • Aksoy, Cevat Giray & Bloom, Nicholas & Davis, Steven J. & Marino, Victoria & Özgüzel, Cem, 2025. "Remote Work, Employee Mix, and Performance," IZA Discussion Papers 17917, Institute of Labor Economics (IZA).
    • Handle: RePEc:iza:izadps:dp17917
    as

    Download full text from publisher

    File URL: https://docs.iza.org/dp17917.pdf
    Download Restriction: no
    ---><---

    More about this item

    Keywords

    productivity; workforce mix; remote jobs; work from home;
    All these keywords.

    JEL classification:

    • J2 - Labor and Demographic Economics - - Demand and Supply of Labor
    • J3 - Labor and Demographic Economics - - Wages, Compensation, and Labor Costs
    • R1 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General Regional Economics

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:iza:izadps:dp17917. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Holger Hinte (email available below). General contact details of provider: https://edirc.repec.org/data/izaaade.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.