Sánchez-García Javier
(Sanchez-Garcia, Javier)

Personal Details

First Name:	Sanchez-Garcia,
Middle Name:
Last Name:	Javier
Suffix:
RePEc Short-ID:	pja711
	[This author has chosen not to make the email address public]

Affiliation

Departament d'Economia
Universitat Jaume I

Castellón de la Plana, Spain
http://www.eco.uji.es/
RePEc:edi:ueujies (more details at EDIRC)

Citations

Many of the citations below have been collected in an experimental project, CitEc, where a more detailed citation analysis can be found. These are citations from works listed in RePEc that could be analyzed mechanically. So far, only a minority of all works could be analyzed. See under "Corrections" how you can help improve the citation analysis.

Working papers

Sorry, no citations of working papers recorded.

Articles

1. Monsalve-Alamá, Antonio & Ortigosa-Blanch, Arturo & Sánchez-García, Javier, 2023. "The evolution of the media discourse on the implementation of media companies' new digital business models," Technological Forecasting and Social Change, Elsevier, vol. 190(C).

   Cited by:

   1. Wang, Zhan-ao & Samuel, Ribeiro-Navarrete & Chen, Xiao-qian & Xu, Bing & Huang, Wei-lun, 2023. "Central bank digital currencies: Consumer data-driven sustainable operation management policy," Technological Forecasting and Social Change, Elsevier, vol. 196(C).

2. Luis J. Callarisa-Fiol & Miguel Ángel Moliner-Tena & Rosa Rodríguez-Artola & Javier Sánchez-García, 2023. "Entrepreneurship innovation using social robots in tourism: a social listening study," Review of Managerial Science, Springer, vol. 17(8), pages 2945-2971, November.

   Cited by:

   1. Francisco Olmo-García & Fernando Javier Crecente-Romero & María Teresa Val-Núñez & María Sarabia-Alegría, 2023. "Entrepreneurial activity in an environment of digital transformation: an analysis of relevant factors in the euro area," Palgrave Communications, Palgrave Macmillan, vol. 10(1), pages 1-10, December.

3. Pagan-Castaño, Esther & Ballester-Miquel, José Carlos & Sánchez-García, Javier & Guijarro-García, María, 2022. "What’s next in talent management?," Journal of Business Research, Elsevier, vol. 141(C), pages 528-535.

   Cited by:

   1. Shuya Wang & Xinjia Tian & Hui Wang & Chang Liu & Zhilin Wang & Qiuhua Song, 2023. "Forecasting and Coupled Coordination Analysis of Supply and Demand for Sustainable Talent in Chinese Agriculture," Sustainability, MDPI, vol. 15(9), pages 1-18, April.

4. Esther Pagán-Castaño & Javier Sánchez-García & Fernando J. Garrigos-Simon & María Guijarro-García, 2021. "The Influence of Management on Teacher Well-Being and the Development of Sustainable Schools," Sustainability, MDPI, vol. 13(5), pages 1-23, March.

   Cited by:

   1. Ermanno C. Tortia & Silvia Sacchetti & Francisco J. López-Arceiz, 2022. "A Human Growth Perspective on Sustainable HRM Practices, Worker Well-Being and Organizational Performance," Sustainability, MDPI, vol. 14(17), pages 1-22, September.
   2. Baltasar González-Anta & Virginia Orengo & Ana Zornoza & Vicente Peñarroja & Nuria Gamero, 2021. "Sustainable Virtual Teams: Promoting Well-Being through Affect Management Training and Openness to Experience Configurations," Sustainability, MDPI, vol. 13(6), pages 1-22, March.

5. Sandra Brkanlić & Javier Sánchez-García & Edgar Breso Esteve & Ivana Brkić & Maja Ćirić & Jovana Tatarski & Jovana Gardašević & Marko Petrović, 2020. "Marketing Mix Instruments as Factors of Improvement of Students’ Satisfaction in Higher Education Institutions in Republic of Serbia and Spain," Sustainability, MDPI, vol. 12(18), pages 1-16, September.

   Cited by:

   1. Nikola Puvača & Vincenzo Tufarelli, 2022. "Sustainable Organic Agriculture for Developing Agribusiness Sector," Sustainability, MDPI, vol. 14(17), pages 1-3, August.
   2. Vuk Radojević & Mirela Tomaš Simin & Danica Glavaš Trbić & Dragan Milić, 2020. "A Profile of Organic Food Consumers—Serbia Case-Study," Sustainability, MDPI, vol. 13(1), pages 1-22, December.

6. Juan Carlos Fandos-Roig & Javier Sánchez-García & Sandra Tena-Monferrer & Luis José Callarisa-Fiol, 2020. "Does CSR Help to Retain Customers in a Service Company?," Sustainability, MDPI, vol. 13(1), pages 1-21, December.

   Cited by:

   1. Chen Ma & Changjiang Yu & Yasir Latif, 2023. "CSR and Sustainable Growth in China’s Technology Firms between 2010 and 2021," Sustainability, MDPI, vol. 15(3), pages 1-24, January.

7. Ana C. Urquidi-Martín & Carmen Tamarit-Aznar & Javier Sánchez-García, 2019. "Determinants of the Effectiveness of Using Renewable Resource Management-Based Simulations in the Development of Critical Thinking: An Application of the Experiential Learning Theory," Sustainability, MDPI, vol. 11(19), pages 1-15, October.

   Cited by:

   1. Pablo Aránguiz & Guillermo Palau-Salvador & Ana Belda & Jordi Peris, 2020. "Critical Thinking Using Project-Based Learning: The Case of The Agroecological Market at the “Universitat Politècnica de València”," Sustainability, MDPI, vol. 12(9), pages 1-23, April.
   2. Maria-Mar Fernandez-Antolin & José-Manuel del-Río & Fernando del Ama Gonzalo & Roberto-Alonso Gonzalez-Lezcano, 2020. "The Relationship between the Use of Building Performance Simulation Tools by Recent Graduate Architects and the Deficiencies in Architectural Education," Energies, MDPI, vol. 13(5), pages 1-20, March.
   3. Karina Cecilia Arredondo-Soto & Jean Paul Serrano-Manrrique & Julio Blanco-Fernandez & Guadalupe Hernández-Escobedo & Marco Augusto Miranda-Ackerman & Jorge Luis García-Alcaraz, 2020. "Modeling of the Factors of Higher Education Institutions (HEIs) Influencing the Strategic Linking Decisions with the Industrial Sector: Whole-Institution Approach," Sustainability, MDPI, vol. 12(8), pages 1-24, April.
   4. Corina-Ionela Dumitrescu & Georgiana Moiceanu & Razvan-Mihai Dobrescu & Mirona Ana Maria Popescu, 2022. "Analysis of UNESCO ESD Priority Areas’ Implementation in Romanian HEIs," IJERPH, MDPI, vol. 19(20), pages 1-17, October.
   5. Sarah Cheah & Shiyu Li, 2020. "The Effect of Structured Feedback on Performance: the Role of Attitude and Perceived Usefulness," Sustainability, MDPI, vol. 12(5), pages 1-14, March.
   6. Amila Omazic & Bernd Markus Zunk, 2021. "Semi-Systematic Literature Review on Sustainability and Sustainable Development in Higher Education Institutions," Sustainability, MDPI, vol. 13(14), pages 1-45, July.
   7. Lorenz Probst, 2022. "Higher Education for Sustainability: A Critical Review of the Empirical Evidence 2013–2020," Sustainability, MDPI, vol. 14(6), pages 1-24, March.

8. Ramon Palau-Saumell & Santiago Forgas-Coll & Javier Sánchez-García & Emilio Robres, 2019. "User Acceptance of Mobile Apps for Restaurants: An Expanded and Extended UTAUT-2," Sustainability, MDPI, vol. 11(4), pages 1-24, February.

   Cited by:

   1. Kyung Hwa Seo & Jee Hye Lee, 2021. "The Emergence of Service Robots at Restaurants: Integrating Trust, Perceived Risk, and Satisfaction," Sustainability, MDPI, vol. 13(8), pages 1-16, April.
   2. Nattakit Yuduang & Ardvin Kester S. Ong & Yogi Tri Prasetyo & Thanatorn Chuenyindee & Poonyawat Kusonwattana & Waranya Limpasart & Thaninrat Sittiwatethanasiri & Ma. Janice J. Gumasing & Josephine D. , 2022. "Factors Influencing the Perceived Effectiveness of COVID-19 Risk Assessment Mobile Application “MorChana” in Thailand: UTAUT2 Approach," IJERPH, MDPI, vol. 19(9), pages 1-19, May.
   3. Mirela-Catrinel Voicu & Adina Bărbulescu & Denisa Abrudan, 2022. "On a City Guide App Model," Sustainability, MDPI, vol. 14(23), pages 1-17, November.
   4. Charli Sitinjak & Zurinah Tahir & Mohd Ekhwan Toriman & Novel Lyndon & Vladimir Simic & Charles Musselwhite & Wiyanti Fransisca Simanullang & Firdaus Mohamad Hamzah, 2023. "Assessing Public Acceptance of Autonomous Vehicles for Smart and Sustainable Public Transportation in Urban Areas: A Case Study of Jakarta, Indonesia," Sustainability, MDPI, vol. 15(9), pages 1-20, April.
   5. Xin Lin & RunZe Wu & Yong-Taek Lim & Jieping Han & Shih-Chih Chen, 2019. "Understanding the Sustainable Usage Intention of Mobile Payment Technology in Korea: Cross-Countries Comparison of Chinese and Korean Users," Sustainability, MDPI, vol. 11(19), pages 1-23, October.
   6. Tae Kyun Na & Jae Yeon Yang & Sun Ho Lee, 2021. "Determinants of Behavioral Intention of the Use of Self-Order Kiosks in Fast-Food Restaurants: Focus on the Moderating Effect of Difference Age," SAGE Open, , vol. 11(3), pages 21582440211, July.
   7. Noor Islam Jasim & Hairoladenan Kasim & Moamin A. Mahmoud, 2022. "Towards the Development of Smart and Sustainable Transportation System for Foodservice Industry: Modelling Factors Influencing Customer’s Intention to Adopt Drone Food Delivery (DFD) Services," Sustainability, MDPI, vol. 14(5), pages 1-21, March.
   8. San-Martín, Sonia & Jiménez, Nadia & Liébana-Cabanillas, Francisco, 2020. "Tourism value VS barriers to booking trips online," Journal of Retailing and Consumer Services, Elsevier, vol. 53(C).
   9. Yu-Sheng Kao & Kazumitsu Nawata & Chi-Yo Huang, 2019. "An Exploration and Confirmation of the Factors Influencing Adoption of IoT-Based Wearable Fitness Trackers," IJERPH, MDPI, vol. 16(18), pages 1-31, September.
   10. Kyung Hwa Seo, 2020. "A Study on the Application of Kiosk Service as the Workplace Flexibility: The Determinants of Expanded Technology Adoption and Trust of Quick Service Restaurant Customers," Sustainability, MDPI, vol. 12(21), pages 1-16, October.
   11. Nattakit Yuduang & Ardvin Kester S. Ong & Nicole B. Vista & Yogi Tri Prasetyo & Reny Nadlifatin & Satria Fadil Persada & Ma. Janice J. Gumasing & Josephine D. German & Kirstien Paola E. Robas & Thanat, 2022. "Utilizing Structural Equation Modeling–Artificial Neural Network Hybrid Approach in Determining Factors Affecting Perceived Usability of Mobile Mental Health Application in the Philippines," IJERPH, MDPI, vol. 19(11), pages 1-19, May.
   12. Vanduy Tran & Shengchuan Zhao & El Bachir Diop & Weiya Song, 2019. "Travelers’ Acceptance of Electric Carsharing Systems in Developing Countries: The Case of China," Sustainability, MDPI, vol. 11(19), pages 1-22, September.
   13. Faqih, Khaled M.S. & Jaradat, Mohammed-Issa Riad Mousa, 2021. "Integrating TTF and UTAUT2 theories to investigate the adoption of augmented reality technology in education: Perspective from a developing country," Technology in Society, Elsevier, vol. 67(C).
   14. Swapan Kumar Saha & Guijun Zhuang & Sihan Li, 2020. "Will Consumers Pay More for Efficient Delivery? An Empirical Study of What Affects E-Customers’ Satisfaction and Willingness to Pay on Online Shopping in Bangladesh," Sustainability, MDPI, vol. 12(3), pages 1-22, February.
   15. Hassanudin Mohd Thas Thaker & Niviethan Rao Subramaniam & Abdul Qoyum & Hafezali Iqbal Hussain, 2023. "Cashless society, e‐wallets and continuous adoption," International Journal of Finance & Economics, John Wiley & Sons, Ltd., vol. 28(3), pages 3349-3369, July.
   16. Xinlu Wen & Marios Sotiriadis & Shiwei Shen, 2023. "Determining the Key Drivers for the Acceptance and Usage of AR and VR in Cultural Heritage Monuments," Sustainability, MDPI, vol. 15(5), pages 1-24, February.
   17. Pedro Palos-Sanchez & Jose Ramon Saura & Marisol B. Correia, 2021. "Do tourism applications’ quality and user experience influence its acceptance by tourists?," Review of Managerial Science, Springer, vol. 15(5), pages 1205-1241, July.
   18. Ardvin Kester S. Ong & Yogi Tri Prasetyo & Nattakit Yuduang & Reny Nadlifatin & Satria Fadil Persada & Kirstien Paola E. Robas & Thanatorn Chuenyindee & Thapanat Buaphiban, 2022. "Utilization of Random Forest Classifier and Artificial Neural Network for Predicting Factors Influencing the Perceived Usability of COVID-19 Contact Tracing “MorChana” in Thailand," IJERPH, MDPI, vol. 19(13), pages 1-28, June.
   19. Mengyao Zhang & Hasliza Hassan & Melissa Wendy Migin, 2023. "Exploring the Consumers’ Purchase Intention on Online Community Group Buying Platform during Pandemic," Sustainability, MDPI, vol. 15(3), pages 1-13, January.
   20. Savita Gupta & Ravi Kiran & Rakesh Kumar Sharma, 2023. "Embedding Technology Interface and Digital Payment Drivers in the Unified Theory of Acceptance and Use of Technology 2 Model: Transforming Behavioral Intention to Sustained Intention," Sustainability, MDPI, vol. 15(17), pages 1-18, August.
   21. Hamzah, Muhammad Iskandar & Ramli, Faten Aisyah Ahmad & Shaw, Norman, 2023. "The moderating influence of brand image on consumers' adoption of QR-code e-wallets," Journal of Retailing and Consumer Services, Elsevier, vol. 73(C).
   22. Jankit Chotigo & Yasuo Kadono, 2021. "Comparative Analysis of Key Factors Encouraging Food Delivery App Adoption Before and During the COVID-19 Pandemic in Thailand," Sustainability, MDPI, vol. 13(8), pages 1-25, April.
   23. Patricio Ramírez-Correa & Elizabeth E. Grandón & Jorge Alfaro-Pérez & Giselle Painén-Aravena, 2019. "Personality Types as Moderators of the Acceptance of Information Technologies in Organizations: A Multi-Group Analysis in PLS-SEM," Sustainability, MDPI, vol. 11(14), pages 1-15, July.
   24. Gary Cokins & Ionica Oncioiu & Mirela Cătălina Türkeș & Dan Ioan Topor & Sorinel Căpuşneanu & Carmen Adina Paștiu & Delia Deliu & Alina Nicoleta Solovăstru, 2020. "Intention to Use Accounting Platforms in Romania: A Quantitative Study on Sustainability and Social Influence," Sustainability, MDPI, vol. 12(15), pages 1-17, July.
   25. Mariia Sozoniuk & Jonghun Park & Natalia Lumby, 2022. "Investigating Residents’ Acceptance of Mobile Apps for Household Recycling: A Case Study of New Jersey," Sustainability, MDPI, vol. 14(17), pages 1-18, August.
   26. Le Giang Nam & Nguyen Thi Thuan An, 2021. "Factors Affecting the Continuance Intention to Use Food Delivery Apps of The Millennials in Ho Chi Minh City," Technium Social Sciences Journal, Technium Science, vol. 18(1), pages 404-417, April.
   27. Jie Lyu & Jing Zhang, 2021. "An Empirical Study into Consumer Acceptance of Dockless Bikes Sharing System Based on TAM," Sustainability, MDPI, vol. 13(4), pages 1-16, February.
   28. Ameen, Nisreen & Shah, Mahmood Hussain & Sims, Julian & Choudrie, Jyoti & Willis, Robert, 2020. "Are there peas in a pod when considering mobile phone and mobile applications use: A quantitative study," Journal of Retailing and Consumer Services, Elsevier, vol. 55(C).
   29. Santiago Forgas-Coll & Ruben Huertas-Garcia & Antonio Andriella & Guillem Alenyà, 2022. "The effects of gender and personality of robot assistants on customers’ acceptance of their service," Service Business, Springer;Pan-Pacific Business Association, vol. 16(2), pages 359-389, June.
   30. Francesco Caputo & Pierpaolo Magliocca & Rossella Canestrino & Erika Rescigno, 2023. "Rethinking the Role of Technology for Citizens’ Engagement and Sustainable Development in Smart Cities," Sustainability, MDPI, vol. 15(13), pages 1-19, July.
   31. Ahlam Mohammed Al-Abdullatif & Merfat Ayesh Alsubaie, 2022. "Using Digital Learning Platforms for Teaching Arabic Literacy: A Post-Pandemic Mobile Learning Scenario in Saudi Arabia," Sustainability, MDPI, vol. 14(19), pages 1-20, September.

9. Santiago Forgas-Coll & Ramon Palau-Saumell & Javier Sánchez-García & Juan Fandos-Roig, 2013. "Airline website loyalty formation and the moderating effects of gender and education," Service Business, Springer;Pan-Pacific Business Association, vol. 7(2), pages 255-274, June.

   Cited by:

   1. Changhee Kim & Hongsuk Yang & Soo Wook Kim, 2018. "Optimal baggage sorting rule to reduce waiting time in baggage claim," Service Business, Springer;Pan-Pacific Business Association, vol. 12(2), pages 435-451, June.
   2. Jun Ge & Mincheol Kang & Tegegne Tesfaye Haile, 2021. "Users' Continuance Intention to Use a Mobile Application: Adapting Store Personality as Application Personality," International Journal of Asian Business and Information Management (IJABIM), IGI Global, vol. 12(3), pages 133-155, July.
   3. Sang M. Lee & Jin Sung Rha, 2018. "A network text analysis of published papers in service business, 2007–2017: research trends in the service sector," Service Business, Springer;Pan-Pacific Business Association, vol. 12(4), pages 809-831, December.
   4. Bogicevic, Vanja & Bujisic, Milos & Bilgihan, Anil & Yang, Wan & Cobanoglu, Cihan, 2017. "The impact of traveler-focused airport technology on traveler satisfaction," Technological Forecasting and Social Change, Elsevier, vol. 123(C), pages 351-361.
   5. Chongho Lee & Myungsook An & Yonghwi Noh, 2015. "The effects of emotional display rules on flight attendants’ emotional labor strategy, job burnout and performance," Service Business, Springer;Pan-Pacific Business Association, vol. 9(3), pages 409-425, September.
   6. Magdalena Swart & Gerhard Roodt, 2015. "Market segmentation variables as moderators in the prediction of business tourist retention," Service Business, Springer;Pan-Pacific Business Association, vol. 9(3), pages 491-513, September.
   7. Edward C. S. Ku & Chun-Der Chen, 2020. "Flying on the clouds: how mobile applications enhance impulsive buying of low cost carriers," Service Business, Springer;Pan-Pacific Business Association, vol. 14(1), pages 23-45, March.
   8. Lucía Melián-Alzola & Josefa D. Martín-Santana, 2020. "Service quality in blood donation: satisfaction, trust and loyalty," Service Business, Springer;Pan-Pacific Business Association, vol. 14(1), pages 101-129, March.

10. Forgas-Coll, Santiago & Palau-Saumell, Ramon & Sánchez-García, Javier & Callarisa-Fiol, Luís J., 2012. "Urban destination loyalty drivers and cross-national moderator effects: The case of Barcelona," Tourism Management, Elsevier, vol. 33(6), pages 1309-1320.

    Cited by:

    1. Gurel Cetin & Zaid Alrawadieh & Mithat Zeki Dincer & Fusun Istanbullu Dincer & Dimitri Ioannides, 2017. "Willingness to Pay for Tourist Tax in Destinations: Empirical Evidence from Istanbul," Economies, MDPI, vol. 5(2), pages 1-15, June.
    2. Bianchi, Constanza & Pike, Steven & Lings, Ian, 2014. "Investigating attitudes towards three South American destinations in an emerging long haul market using a model of consumer-based brand equity (CBBE)," Tourism Management, Elsevier, vol. 42(C), pages 215-223.
    3. Almeida-Santana, Arminda & Moreno-Gil, Sergio, 2018. "Understanding tourism loyalty: Horizontal vs. destination loyalty," Tourism Management, Elsevier, vol. 65(C), pages 245-255.
    4. Forgas Coll, Santiago & Palau Saumell, Ramon & Sánchez García, Javiér & Garrigos Simon, Fernando J., 2016. "Análise comparativa das atitudes comportamentais de passageiros de cruzeiro norte-americanos e espanhóis," RAE - Revista de Administração de Empresas, FGV-EAESP Escola de Administração de Empresas de São Paulo (Brazil), vol. 56(1), January.
    5. Pike, Steven & Page, Stephen J., 2014. "Destination Marketing Organizations and destination marketing: A narrative analysis of the literature," Tourism Management, Elsevier, vol. 41(C), pages 202-227.
    6. Fang, Jiaming & Shao, Yunfei & Wen, Chao, 2016. "Transactional quality, relational quality, and consumer e-loyalty: Evidence from SEM and fsQCA," International Journal of Information Management, Elsevier, vol. 36(6), pages 1205-1217.
    7. Zhou, Qilou (Bill) & Zhang, Jie & Edelheim, Johan R., 2013. "Rethinking traditional Chinese culture: A consumer-based model regarding the authenticity of Chinese calligraphic landscape," Tourism Management, Elsevier, vol. 36(C), pages 99-112.

11. Juan Carlos Fandos Roig & Javier Sánchez García & Miguel Ángel Moliner Tena, 2009. "Perceived value and customer loyalty in financial services," The Service Industries Journal, Taylor & Francis Journals, vol. 29(6), pages 775-789, June.

    Cited by:

    1. Neringa Ivanauskiene & Vilte Auruškeviciene & Vida Skudiene & Sarunas Nedzinskas, 2012. "Customer perceptions of value: case of retail banking," Organizations and Markets in Emerging Economies, Faculty of Economics, Vilnius University, vol. 3(1).
    2. Chuah, Stephanie Hui-Wen & Marimuthu, Malliga & Kandampully, Jay & Bilgihan, Anil, 2017. "What drives Gen Y loyalty? Understanding the mediated moderating roles of switching costs and alternative attractiveness in the value-satisfaction-loyalty chain," Journal of Retailing and Consumer Services, Elsevier, vol. 36(C), pages 124-136.
    3. Charles Adusei & Isaac Tweneboah-Koduah & Gloria K.Q. Agyapong, 2020. "Sales-Orientation and Customer-Orientation on Performance of Direct Sales Executives of Fidelity Bank, Ghana," International Journal of Finance & Banking Studies, Center for the Strategic Studies in Business and Finance, vol. 9(4), pages 70-86, October.
    4. Yong-Ki Lee & Byung-Ho Choi & Dong Jin Kim & Sunghyup Sean Hyun, 2014. "Relational benefits, their consequences, and customer membership types," The Service Industries Journal, Taylor & Francis Journals, vol. 34(3), pages 230-250, February.
    5. A. Salim & M. Setiawan & R. Rofiaty & F. Rohman, 2018. "Focusing on Complaints Handling for Customer Satisfaction and Loyalty: The Case of Indonesian Public Banking," European Research Studies Journal, European Research Studies Journal, vol. 0(3), pages 404-416.
    6. Selamet Riyadi, 2019. "Influence between Banking Service Quality and Brand Image Against Customer Relationship and Loyalty in Sharia Bank," European Research Studies Journal, European Research Studies Journal, vol. 0(3), pages 322-342.
    7. Woo-yeul Baek & Kyungyeol (Anthony) Kim & Doo-Han Kim & Kevin K. Byon, 2020. "The Impacts of the Perceived Golf Course Brand Globalness on Customer Loyalty through Multidimensional Perceived Values," Sustainability, MDPI, vol. 12(3), pages 1-12, January.
    8. Sang Soo Kim, 2020. "Purchase Intention in the Online Open Market: Do Concerns for E-Commerce Really Matter?," Sustainability, MDPI, vol. 12(3), pages 1-21, January.
    9. Rishi Kant & Deepak Jaiswal & Suyash Mishra, 2019. "A Model of Customer Loyalty: An Empirical Study of Indian Retail Banking Customer," Global Business Review, International Management Institute, vol. 20(5), pages 1248-1266, October.
    10. Faith Rudairo Chibvura & Darry Penceliah, 2018. "Promotional Tools Employed by Medical Insurance Companies to Attract International University Students," Journal of Economics and Behavioral Studies, AMH International, vol. 10(6), pages 191-200.
    11. Agus Salim, 2017. "How to Build Satisfaction and Customer Loyalty with a Focus On Complaints Handling (Review of the Scientific Literature)," GATR Journals jfbr127, Global Academy of Training and Research (GATR) Enterprise.
    12. Chai, Joe Choon Yean & Malhotra, Naresh K. & Alpert, Frank, 2015. "A two-dimensional model of trust–value–loyalty in service relationships," Journal of Retailing and Consumer Services, Elsevier, vol. 26(C), pages 23-31.

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