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The manager as facilitator of dialogue

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  • Raelin, Joseph A.

Abstract

In this article a new role for managers is advocated to create conditions for genuine collaborative engagement in 21st Century organizations. The new role is as a facilitator of emancipatory dialogue, a discourse among parties that can lead to mutual learning, deep understanding and insight, and collaborative consciousness and action. The facilitator role is described and illustrated in the article as a means to encourage free expression and inquiry, but the article also warns about the imposition of coercive norms within the work group that might be externally imposed or even self-imposed. As managers promote an emancipatory form of dialogic engagement, conversations ensue that bring out people’s individual and collective wisdom, creativity, and dignity.

Suggested Citation

  • Raelin, Joseph A., 2012. "The manager as facilitator of dialogue," EconStor Open Access Articles and Book Chapters, ZBW - Leibniz Information Centre for Economics, vol. 20(6), pages 818-839.
    • Handle: RePEc:zbw:espost:268466
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    References listed on IDEAS

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    1. Raelin, Joseph A., 2008. "Emancipatory Discourse and Liberation," EconStor Open Access Articles and Book Chapters, ZBW - Leibniz Information Centre for Economics, vol. 39(5), pages 519-540.
    2. Stefan Tengblad, 2006. "Is there a ‘New Managerial Work’? A Comparison with Henry Mintzberg's Classic Study 30 Years Later," Journal of Management Studies, Wiley Blackwell, vol. 43(7), pages 1437-1461, November.
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    4. Lord, Robert G. & Brown, Douglas J. & Freiberg, Steven J., 1999. "Understanding the Dynamics of Leadership: The Role of Follower Self-Concepts in the Leader/Follower Relationship," Organizational Behavior and Human Decision Processes, Elsevier, vol. 78(3), pages 167-203, June.
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    8. McGovern, Patrick & Hill, Stephen & Mills, Colin & White, Michael, 2007. "Market, Class, and Employment," OUP Catalogue, Oxford University Press, number 9780199213382.
    9. Haridimos Tsoukas, 2009. "A Dialogical Approach to the Creation of New Knowledge in Organizations," Organization Science, INFORMS, vol. 20(6), pages 941-957, December.
    10. Raelin, Joe, 2006. "Does Action Learning Promote Collaborative Leadership?," EconStor Open Access Articles and Book Chapters, ZBW - Leibniz Information Centre for Economics, vol. 5(2), pages 152-168.
    Full references (including those not matched with items on IDEAS)

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    Cited by:

    1. Raelin, Joseph A. & Robinson, Jennifer L., 2022. "Update of leadership-as-practice “practice theory”: Featuring Joe Raelin Interviewed by Jenny Robinson," EconStor Open Access Articles and Book Chapters, ZBW - Leibniz Information Centre for Economics, vol. 18(5), pages 695-706.

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    More about this item

    Keywords

    Facilitation; Dialogue; Deliberation; Emancipation; Managerial role; Post-bureaucracy; Critical management studies; Bohmian dialogue;
    All these keywords.

    JEL classification:

    • D23 - Microeconomics - - Production and Organizations - - - Organizational Behavior; Transaction Costs; Property Rights
    • J52 - Labor and Demographic Economics - - Labor-Management Relations, Trade Unions, and Collective Bargaining - - - Dispute Resolution: Strikes, Arbitration, and Mediation
    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General
    • M14 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Corporate Culture; Diversity; Social Responsibility
    • M53 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics - - - Training
    • M54 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics - - - Labor Management

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