IDEAS home Printed from https://ideas.repec.org/a/eee/bushor/v60y2017i2p167-177.html
   My bibliography  Save this article

Taming wicked civic challenges with an innovative crowd

Author

Listed:
  • Brunswicker, Sabine
  • Bilgram, Volker
  • Fueller, Johann

Abstract

Civic challenges such as urban mobility and energy problems offer new corporate innovation opportunities. However, such challenges are wicked and difficult to tame. They require novel solutions that account for and integrate contradictory perspectives within the local innovation ecosystem of firms, governments, and citizens. This article presents a successful civic innovation crowdsourcing project case study, in which multinational firm Bombardier encouraged a global civic crowd to co-create visionary solutions to the challenge of future mobility in crowded cities around the world. Bombardier recruited a global crowd of 900 individuals and facilitated the citizen development of more than 215 solutions of unique firm value. We explore the process and outcome of this crowdsourcing project and derive actionable design principles for a three-phased civic innovation crowdsourcing process including: (1) crowd construction, (2) crowd knowledge acquisition, and (3) crowd knowledge assimilation. This process enables the crowd to integrate members’ diverse and contradictory knowledge proactively at both the team and individual levels. Additionally, the crowd is able to balance extension of existing local solutions and exploration of path-breaking technologies and solution concepts.

Suggested Citation

  • Brunswicker, Sabine & Bilgram, Volker & Fueller, Johann, 2017. "Taming wicked civic challenges with an innovative crowd," Business Horizons, Elsevier, vol. 60(2), pages 167-177.
    • Handle: RePEc:eee:bushor:v:60:y:2017:i:2:p:167-177
    DOI: 10.1016/j.bushor.2016.11.001
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0007681316301239
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.bushor.2016.11.001?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Haridimos Tsoukas, 2009. "A Dialogical Approach to the Creation of New Knowledge in Organizations," Organization Science, INFORMS, vol. 20(6), pages 941-957, December.
    2. Prpić, John & Shukla, Prashant P. & Kietzmann, Jan H. & McCarthy, Ian P., 2015. "How to work a crowd: Developing crowd capital through crowdsourcing," Business Horizons, Elsevier, vol. 58(1), pages 77-85.
    3. Lars Bo Jeppesen & Karim R. Lakhani, 2010. "Marginality and Problem-Solving Effectiveness in Broadcast Search," Organization Science, INFORMS, vol. 21(5), pages 1016-1033, October.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Carè, Stella & Trotta, Annarita & Carè, Rosella & Rizzello, Alessandro, 2018. "Crowdfunding for the development of smart cities," Business Horizons, Elsevier, vol. 61(4), pages 501-509.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Regina Lenart-Gansiniec, 2017. "Factors Influencing Decisions about Crowdsourcing in the Public Sector: A Literature Review," Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis, Mendel University Press, vol. 65(6), pages 1997-2005.
    2. Ann Majchrzak & Arvind Malhotra, 2016. "Effect of Knowledge-Sharing Trajectories on Innovative Outcomes in Temporary Online Crowds," Information Systems Research, INFORMS, vol. 27(4), pages 685-703, December.
    3. Prpić, John, 2017. "Next Generation Crowdsourcing for Collective Intelligence," SocArXiv juqk6, Center for Open Science.
    4. Lenart-Gansiniec, Regina, 2016. "Importance Of Crowdsourcing In Social Innovations: Evidence From Poland," Journal of Central European Green Innovation, Karoly Robert University College, vol. 4(3), pages 1-12.
    5. Cappa, Francesco & Oriani, Raffaele & Pinelli, Michele & De Massis, Alfredo, 2019. "When does crowdsourcing benefit firm stock market performance?," Research Policy, Elsevier, vol. 48(9), pages 1-1.
    6. Samer Faraj & Georg von Krogh & Eric Monteiro & Karim R. Lakhani, 2016. "Special Section Introduction—Online Community as Space for Knowledge Flows," Information Systems Research, INFORMS, vol. 27(4), pages 668-684, December.
    7. Hani Safadi & Steven L. Johnson & Samer Faraj, 2021. "Who Contributes Knowledge? Core-Periphery Tension in Online Innovation Communities," Organization Science, INFORMS, vol. 32(3), pages 752-775, May.
    8. Prpić, John, 2017. "Crowd Science: Measurements, Models, and Methods," SocArXiv ujx8j, Center for Open Science.
    9. Bruneel, Johan & Clarysse, Bart & Bobelyn, Annelies & Wright, Mike, 2020. "Liquidity events and VC-backed academic spin-offs: The role of search alliances," Research Policy, Elsevier, vol. 49(10).
    10. Carlos Devece & Daniel Palacios-Marqués & D. Enrique Ribeiro-Soriano, 2021. "IT-based strategy, capabilities, and practices: crowdsourcing implementation in market-oriented firms," Review of Managerial Science, Springer, vol. 15(1), pages 15-32, January.
    11. Barry L. Bayus, 2013. "Crowdsourcing New Product Ideas over Time: An Analysis of the Dell IdeaStorm Community," Management Science, INFORMS, vol. 59(1), pages 226-244, June.
    12. Mario Schaarschmidt & Dirk Homscheid & Thomas Kilian, 2019. "Application Developer Engagement In Open Software Platforms: An Empirical Study Of Apple Ios And Google Android Developers," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 23(04), pages 1-33, May.
    13. Cantarella, Michele & Strozzi, Chiara, 2019. "Workers in the Crowd: The Labour Market Impact of the Online Platform Economy," IZA Discussion Papers 12327, Institute of Labor Economics (IZA).
    14. Herm, Steffen & Callsen-Bracker, Hans-Markus & Kreis, Henning, 2014. "When the crowd evaluates soccer players’ market values: Accuracy and evaluation attributes of an online community," Sport Management Review, Elsevier, vol. 17(4), pages 484-492.
    15. Xie, Zongjie & Hall, Jeremy & McCarthy, Ian P. & Skitmore, Martin & Shen, Liyin, 2016. "Standardization efforts: The relationship between knowledge dimensions, search processes and innovation outcomes," Technovation, Elsevier, vol. 48, pages 69-78.
    16. Simone Wurster, 2021. "Creating a Circular Economy in the Automotive Industry: The Contribution of Combining Crowdsourcing and Delphi Research," Sustainability, MDPI, vol. 13(12), pages 1-26, June.
    17. Tuo Gladys & Yi Feng & Sarpong Solomon & Wang Wenxin, 2020. "The Second Round Resource Acquisition of Entrepreneurial Crowdfunded Ventures: The Relevance of Campaign and Project Implementation Performance Outcomes," Entrepreneurship Research Journal, De Gruyter, vol. 10(3), pages 1-21, July.
    18. Armisen, Albert & Majchrzak, Ann, 2015. "Tapping the innovative business potential of innovation contests," Business Horizons, Elsevier, vol. 58(4), pages 389-399.
    19. Goodall, Amanda H. & Osterloh, Margit, 2015. "Women Have to Enter the Leadership Race to Win: Using Random Selection to Increase the Supply of Women into Senior Positions," IZA Discussion Papers 9331, Institute of Labor Economics (IZA).
    20. Amrita Ahuja & Susan Athey & Arthur Baker & Eric Budish & Juan Camilo Castillo & Rachel Glennerster & Scott Duke Kominers & Michael Kremer & Jean Lee & Canice Prendergast & Christopher M. Snyder & Ale, 2021. "Preparing for a Pandemic: Accelerating Vaccine Availability," AEA Papers and Proceedings, American Economic Association, vol. 111, pages 331-335, May.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:bushor:v:60:y:2017:i:2:p:167-177. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/locate/bushor .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.