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Who is responsible for well-being? Exploring responsibilization in transformative service research

Author

Listed:
  • Hannu Tikkanen

    (Laurea University of Applied Sciences
    Hanken School of Economics)

  • Linda Alkire

    (Texas State University)

  • Sertan Kabadayi

    (Fordham University)

  • Linh Hoang Vu

    (National Economics University)

Abstract

The improvement of well-being in society has moved away from centralized and government-led configurations to more market-based and individual solutions, where consumers are expected to take on more responsibility for their well-being. This shift also calls market actors to assume more central roles in providing service for well-being. This article uses literature on neoliberal responsibilization and an integrative literature review of transformative service research to conceptualize a framework of responsibilization in transformative service. The framework provides a critical examination of the relationship between actors’ responsibilities and consumer well-being. Based on the framework, the article provides implications for research and practice on how service can uplift consumer well-being.

Suggested Citation

  • Hannu Tikkanen & Linda Alkire & Sertan Kabadayi & Linh Hoang Vu, 2023. "Who is responsible for well-being? Exploring responsibilization in transformative service research," AMS Review, Springer;Academy of Marketing Science, vol. 13(3), pages 262-276, December.
    • Handle: RePEc:spr:amsrev:v:13:y:2023:i:3:d:10.1007_s13162-023-00266-2
    DOI: 10.1007/s13162-023-00266-2
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