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Labor-Management Cooperation: Antecedents and Impact on Organizational Performance

Author

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  • Stephen J. Deery
  • Roderick D. Iverson

Abstract

This study examines the antecedents and outcomes of labor-management cooperation. Data were drawn from 305 branches of a large unionized Australian-based multinational banking organization. The authors find that perceptions of a cooperative labor relations climate were positively influenced by procedural justice, the union's willingness to adopt an integrative approach to bargaining, and management's willingness to share information freely with the union. The findings also indicate that a cooperative labor-management relationship contributed to higher productivity and improved customer service. In addition, organizational commitment was found to have a positive effect on branch-level productivity and customer service, and union loyalty was associated with lower absenteeism.

Suggested Citation

  • Stephen J. Deery & Roderick D. Iverson, 2005. "Labor-Management Cooperation: Antecedents and Impact on Organizational Performance," ILR Review, Cornell University, ILR School, vol. 58(4), pages 588-609, July.
    • Handle: RePEc:sae:ilrrev:v:58:y:2005:i:4:p:588-609
    DOI: 10.1177/001979390505800404
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    References listed on IDEAS

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    1. Stephen Deery & Roderick Iverson & Peter Erwin, 1999. "Industrial Relations Climate, Attendance Behaviour and the Role of Trade Unions," British Journal of Industrial Relations, London School of Economics, vol. 37(4), pages 533-558, December.
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    8. Saul A. Rubinstein, 2000. "The Impact of Co-Management on Quality Performance: The Case of the Saturn Corporation," ILR Review, Cornell University, ILR School, vol. 53(2), pages 197-218, January.
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    Cited by:

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    7. Ed Snape & Tom Redman, 2012. "Industrial Relations Climate and Union Commitment: An Evaluation of Workplace-Level Effects," Industrial Relations: A Journal of Economy and Society, Wiley Blackwell, vol. 51(1), pages 11-28, January.
    8. Martin, Alexander & Weibelzahl, Martin, 2014. "Where and when to pray? Optimal mass planning and efficient resource allocation in the church," FAU Discussion Papers in Economics 06/2014, Friedrich-Alexander University Erlangen-Nuremberg, Institute for Economics.
    9. Frank, Douglas H. & Wertenbroch, Klaus & Maddux, William W., 2015. "Performance pay or redistribution? Cultural differences in just-world beliefs and preferences for wage inequality," Organizational Behavior and Human Decision Processes, Elsevier, vol. 130(C), pages 160-170.
    10. Ariel C. Avgar & Julie Anna Sadler & Paul Clark & Wonjoon Chung, 2016. "Labor–Management Partnership and Employee Voice: Evidence from the Healthcare Setting," Industrial Relations: A Journal of Economy and Society, Wiley Blackwell, vol. 55(4), pages 576-603, October.
    11. Gilbert Cette & Nicolas Dromel & Rémy Lecat, 2013. "Labour Relations Quality and Productivity: An Empirical Analysis on French Firms," Review of Economics and Institutions, Università di Perugia, vol. 4(2).

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