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Servisscape in the Finest Cinema: Is It Works for Young Customers?


  • Aditya Pandowo

    (Faculty of Economics, Universitas Negeri Manado Indonesia)

  • Merinda H. C. Pandowo

    (Faculty of Economics & Business, Universitas Sam Ratulangi, Manado, Indonesia)


The aim of the study is to investigate the consequences of servicescape and to explore the application of it in the premium cinema. Several stimuli related to cinemas’ physical attraction are added to determine their relation such as ambiances, spatial layouts, and signs. 154 visitors are taken by purposive sampling. The respondents are the young regular audience in the finest cinema. Closed structure questioners are spread for primary data and examined with path analysis. The results show that servicescape is related to perceived quality, perceived value, and willingness to pay a premium. Meanwhile, a significant relation also is shown between perceived quality and perceived value. There is also evidence that both perceived quality and perceived value as antecedents of willingness to pay the premium price. The findings provide the applicability of servicescape in the cinema industry, especially in high-class cinema where the consumer-brand relationship is needed Key Words:Servicescape, Perceived Quality, Perceived Value, Premium Price, Hedonic Behaviour

Suggested Citation

  • Aditya Pandowo & Merinda H. C. Pandowo, 2019. "Servisscape in the Finest Cinema: Is It Works for Young Customers?," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 8(3), pages 83-93, May.
  • Handle: RePEc:rbs:ijbrss:v:8:y:2019:i:3:p:83-93

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    References listed on IDEAS

    1. Franziska Voelckner, 2006. "An empirical comparison of methods for measuring consumers’ willingness to pay," Marketing Letters, Springer, vol. 17(2), pages 137-149, April.
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