Measuring the Customer Experience in Online Environments: A Structural Modeling Approach
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References listed on IDEAS
- Celsi, Richard L & Olson, Jerry C, 1988. " The Role of Involvement in Attention and Comprehension Processes," Journal of Consumer Research, Oxford University Press, vol. 15(2), pages 210-224, September.
- Mitchell, Andrew A & Dacin, Peter A, 1996. " The Assessment of Alternative Measures of Consumer Expertise," Journal of Consumer Research, Oxford University Press, vol. 23(3), pages 219-239, December.
- Dellaert, B.G.C. & Kahn, B., 1998. "How Tolerable is Delay? Consumers' Evaluations of Internet Web Sites After Waiting," Discussion Paper 1998-64, Tilburg University, Center for Economic Research.
- Havlena, William J & Holbrook, Morris B, 1986. " The Varieties of Consumption Experience: Comparing Two Typologies of Emotion in Consumer Behavior," Journal of Consumer Research, Oxford University Press, vol. 13(3), pages 394-404, December.
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KeywordsInternet Marketing; Electronic Commerce; Online Consumer Behavior;
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