IDEAS home Printed from https://ideas.repec.org/a/gam/jsusta/v17y2025i13p6063-d1693189.html
   My bibliography  Save this article

Corporate Social Responsibility Perception and Organizational Citizenship Behavior in the Saudi Banking Sector: The Mediating Role of Person–Corporate Social Responsibility Fit

Author

Listed:
  • Suad Dukhaykh

    (Management Department, College of Business, King Saud University, Riyadh 11451, Saudi Arabia)

  • Khlood Alshahrani

    (Management Department, College of Business, King Saud University, Riyadh 11451, Saudi Arabia)

Abstract

The main purpose of this study is to explore the impact of internal and external corporate social responsibility perception (CSRP) on organizational citizenship behavior (OCB) and the mediating effect of person–corporate social responsibility fit (P-CSR Fit) among staff members in Saudi Arabia’s banking industry. The existing literature offers limited exploration of mechanisms that enhance CSR effectiveness in influencing OCB. This study explores the mediating impact of P-CSR Fit on OCB, particularly within the developing country context of Saudi Arabia. A sample of 200 employees from banks in Saudi Arabia was surveyed to investigate these relationships, utilizing a structured questionnaire. Both SPSS and AMOS were utilized to assess the relationships and test the hypotheses within structural equation modeling. The study findings reveal that P-CSR Fit fully mediates the relationship between internal CSRP and OCB. However, external P-CSR Fit does not mediate the relationship between external CSRP and OCB. The discussion includes theoretical and practical implications, as well as study limitations.

Suggested Citation

  • Suad Dukhaykh & Khlood Alshahrani, 2025. "Corporate Social Responsibility Perception and Organizational Citizenship Behavior in the Saudi Banking Sector: The Mediating Role of Person–Corporate Social Responsibility Fit," Sustainability, MDPI, vol. 17(13), pages 1-16, July.
    • Handle: RePEc:gam:jsusta:v:17:y:2025:i:13:p:6063-:d:1693189
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2071-1050/17/13/6063/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/2071-1050/17/13/6063/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Abagail McWilliams & Donald S. Siegel & Patrick M. Wright, 2006. "Corporate Social Responsibility: Strategic Implications," Journal of Management Studies, Wiley Blackwell, vol. 43(1), pages 1-18, January.
    2. Hongdan Zhao & Qiongyao Zhou & Peixu He & Cuiling Jiang, 2021. "How and When Does Socially Responsible HRM Affect Employees’ Organizational Citizenship Behaviors Toward the Environment?," Journal of Business Ethics, Springer, vol. 169(2), pages 371-385, March.
    3. Wu, Meng-Wen & Shen, Chung-Hua, 2013. "Corporate social responsibility in the banking industry: Motives and financial performance," Journal of Banking & Finance, Elsevier, vol. 37(9), pages 3529-3547.
    4. Yasser Yassin & Markus Beckmann, 2025. "CSR and employee outcomes: a systematic literature review," Management Review Quarterly, Springer, vol. 75(1), pages 595-641, February.
    5. Owais Nazir & Jamid Ul Islam, 2020. "Influence of CSR-specific activities on work engagement and employees’ innovative work behaviour: an empirical investigation," Current Issues in Tourism, Taylor & Francis Journals, vol. 23(24), pages 3054-3072, December.
    6. Eaint Yadanar Oo & Heajung Jung & In-Jo Park, 2018. "Psychological Factors Linking Perceived CSR to OCB: The Role of Organizational Pride, Collectivism, and Person–Organization Fit," Sustainability, MDPI, vol. 10(7), pages 1-16, July.
    7. Barbara Lougee & James Wallace, 2008. "The Corporate Social Responsibility (CSR) Trend," Journal of Applied Corporate Finance, Morgan Stanley, vol. 20(1), pages 96-108, December.
    8. Luísa Pinto, 2023. "A Qualitative Analysis of Corporate Social Responsibility in Saudi Arabia’s Service Sector-Practices and Company Performance," Sustainability, MDPI, vol. 15(12), pages 1-14, June.
    9. Carroll, Archie B., 1991. "The pyramid of corporate social responsibility: Toward the moral management of organizational stakeholders," Business Horizons, Elsevier, vol. 34(4), pages 39-48.
    10. Glavas, Ante & Kelley, Ken, 2014. "The Effects of Perceived Corporate Social Responsibility on Employee Attitudes," Business Ethics Quarterly, Cambridge University Press, vol. 24(2), pages 165-202, April.
    11. Ana Patrícia Duarte & Carla Mouro, 2022. "Environmental Corporate Social Responsibility and Workplace Pro-Environmental Behaviors: Person-Organization Fit and Organizational Identification’s Sequential Mediation," IJERPH, MDPI, vol. 19(16), pages 1-14, August.
    12. Bohyun Yoon & Jeong Hwan Lee & Ryan Byun, 2018. "Does ESG Performance Enhance Firm Value? Evidence from Korea," Sustainability, MDPI, vol. 10(10), pages 1-18, October.
    13. Som Sekhar Bhattacharyya & Arunditya Sahay & Ashok Pratap Arora & Abha Chaturvedi, 2008. "A toolkit for designing firm level strategic corporate social responsibility (CSR) initiatives," Social Responsibility Journal, Emerald Group Publishing Limited, vol. 4(3), pages 265-282, August.
    14. Eun-Mi Lee & Sung-Joon Yoon, 2018. "The effect of customer citizenship in corporate social responsibility (CSR) activities on purchase intention: the important role of the CSR image," Social Responsibility Journal, Emerald Group Publishing Limited, vol. 14(4), pages 753-763, October.
    15. Omer Farooq & Marielle Payaud & Dwight Merunka & Pierre Valette-Florence, 2014. "The Impact of Corporate Social Responsibility on Organizational Commitment: Exploring Multiple Mediation Mechanisms," Post-Print halshs-01365817, HAL.
    16. Nelarine Cornelius & Mathew Todres & Shaheena Janjuha-Jivraj & Adrian Woods & James Wallace, 2008. "Corporate Social Responsibility and the Social Enterprise," Journal of Business Ethics, Springer, vol. 81(2), pages 355-370, August.
    17. Andrea Pérez & Ignacio Rodríguez del Bosque, 2013. "Measuring CSR Image: Three Studies to Develop and to Validate a Reliable Measurement Tool," Journal of Business Ethics, Springer, vol. 118(2), pages 265-286, December.
    18. Sehar Zulfiqar & Rabeea Sadaf & József Popp & Jolita Vveinhardt & Domicián Máté, 2019. "An Examination of Corporate Social Responsibility and Employee Behavior: The Case of Pakistan," Sustainability, MDPI, vol. 11(13), pages 1-15, June.
    19. Olaf Weber, 2005. "Sustainability benchmarking of European banks and financial service organizations," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 12(2), pages 73-87, June.
    20. Cornett, Marcia Millon & Erhemjamts, Otgontsetseg & Tehranian, Hassan, 2016. "Greed or good deeds: An examination of the relation between corporate social responsibility and the financial performance of U.S. commercial banks around the financial crisis," Journal of Banking & Finance, Elsevier, vol. 70(C), pages 137-159.
    21. Magda B. L. Donia & Sigalit Ronen & Carol-Ann Tetrault Sirsly & Silvia Bonaccio, 2019. "CSR by Any Other Name? The Differential Impact of Substantive and Symbolic CSR Attributions on Employee Outcomes," Journal of Business Ethics, Springer, vol. 157(2), pages 503-523, June.
    22. Jiing-Lih Farh & Chen-Bo Zhong & Dennis W. Organ, 2004. "Organizational Citizenship Behavior in the People's Republic of China," Organization Science, INFORMS, vol. 15(2), pages 241-253, April.
    23. Assâad El Akremi & Jean-Pascal Gond & Valérie Swaen & Kenneth de Roeck & Jacques Igalens, 2018. "How Do Employees Perceive Corporate Responsibility? Development and Validation of a Multidimensional Corporate Stakeholder Responsibility Scale," Post-Print halshs-01520959, HAL.
    24. Duygu Turker, 2009. "Measuring Corporate Social Responsibility: A Scale Development Study," Journal of Business Ethics, Springer, vol. 85(4), pages 411-427, April.
    25. Som Sekhar Bhattacharyya & Arunditya Sahay & Ashok Pratap Arora & Abha Chaturvedi, 2008. "A toolkit for designing firm level strategic corporate social responsibility (CSR) initiatives," Social Responsibility Journal, Emerald Group Publishing Limited, vol. 4(3), pages 265-282, August.
    26. Omer Farooq & Marielle Payaud & Dwight Merunka & Pierre Valette-Florence, 2014. "The Impact of Corporate Social Responsibility on Organizational Commitment: Exploring Multiple Mediation Mechanisms," Post-Print hal-01822315, HAL.
    27. Omer Farooq & Marielle Payaud & Dwight Merunka & Pierre Valette-Florence, 2014. "The Impact of Corporate Social Responsibility on Organizational Commitment: Exploring Multiple Mediation Mechanisms," Journal of Business Ethics, Springer, vol. 125(4), pages 563-580, December.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Adewole Olukorede, 2025. "Stakeholder engagement and participation in environmental contexts, social responsibility and society based on a study conducted in Rome, Italy," International Journal of Corporate Social Responsibility, Springer, vol. 10(1), pages 1-45, December.
    2. Marc Scholten & Manuela Faia Correia & Teresa Esteves & Sónia P. Gonçalves, 2022. "No Place for Pointless Jobs: How Social Responsibility Impacts Job Performance," Sustainability, MDPI, vol. 14(19), pages 1-25, September.
    3. Pasricha, Palvi & Nivedhitha, K.S. & Raghuvanshi, Juhi, 2023. "The perceived CSR-innovative behavior conundrum: Towards unlocking the socio-emotional black box," Journal of Business Research, Elsevier, vol. 161(C).
    4. Erifili-Christina Chatzopoulou & Dimitris Manolopoulos & Vasia Agapitou, 2022. "Corporate Social Responsibility and Employee Outcomes: Interrelations of External and Internal Orientations with Job Satisfaction and Organizational Commitment," Journal of Business Ethics, Springer, vol. 179(3), pages 795-817, September.
    5. Kenneth De Roeck & Omer Farooq, 2018. "Corporate Social Responsibility and Ethical Leadership: Investigating Their Interactive Effect on Employees’ Socially Responsible Behaviors," Journal of Business Ethics, Springer, vol. 151(4), pages 923-939, September.
    6. David A. Jones & Alexander Newman & Ruodan Shao & Fang Lee Cooke, 2019. "Advances in Employee-Focused Micro-Level Research on Corporate Social Responsibility: Situating New Contributions Within the Current State of the Literature," Journal of Business Ethics, Springer, vol. 157(2), pages 293-302, June.
    7. Kenneth Roeck & François Maon, 2018. "Building the Theoretical Puzzle of Employees’ Reactions to Corporate Social Responsibility: An Integrative Conceptual Framework and Research Agenda," Journal of Business Ethics, Springer, vol. 149(3), pages 609-625, May.
    8. Charles H. Schwepker & Sean R. Valentine & Robert A. Giacalone & Mark Promislo, 2021. "Good Barrels Yield Healthy Apples: Organizational Ethics as a Mechanism for Mitigating Work-Related Stress and Promoting Employee Well-Being," Journal of Business Ethics, Springer, vol. 174(1), pages 143-159, November.
    9. Huma Sarwar & Muhammad Ishtiaq Ishaq & Simona Franzoni, 2024. "Influence of HRM on CSR and performance of upscale hotels in developed and developing countries," Environment, Development and Sustainability: A Multidisciplinary Approach to the Theory and Practice of Sustainable Development, Springer, vol. 26(1), pages 335-357, January.
    10. Walid Cheffi & Ahmed Abdel-Maksoud & Muhammad Omer Farooq, 2021. "CSR initiatives, organizational performance and the mediating role of integrating CSR into management control systems: Testing an inclusive model within SMEs in an emerging economy," Journal of Management Control: Zeitschrift für Planung und Unternehmenssteuerung, Springer, vol. 32(3), pages 333-367, September.
    11. Ahmad, Naveed & Ullah, Zia & AlDhaen, Esra & Han, Heesup & Scholz, Miklas, 2022. "A CSR perspective to foster employee creativity in the banking sector: The role of work engagement and psychological safety," Journal of Retailing and Consumer Services, Elsevier, vol. 67(C).
    12. Mohammad Alnehabi & Al-Baraa Abdulrahman Al-Mekhlafi, 2023. "The Association between Corporate Social Responsibility, Employee Performance, and Turnover Intention Moderated by Organizational Identification and Commitment," Sustainability, MDPI, vol. 15(19), pages 1-25, September.
    13. Mourad Mansour & Mohammed Abdulrazzaq Alaghbari & Baligh Beshr & Basheer M. Al-Ghazali, 2023. "Perceived CSR on Career Satisfaction: A Moderated Mediation Model of Cultural Orientation (Collectivism and Masculinity) and Organisational Pride," Sustainability, MDPI, vol. 15(6), pages 1-20, March.
    14. Ilka Marie Frerichs & Thorsten Teichert, 2023. "Research streams in corporate social responsibility literature: a bibliometric analysis," Management Review Quarterly, Springer, vol. 73(1), pages 231-261, February.
    15. Mavis Adu-Gyamfi & Zheng He & Gabriel Nyame & Seth Boahen & Michelle Frempomaa Frempong, 2021. "Effects of Internal CSR Activities on Social Performance: The Employee Perspective," Sustainability, MDPI, vol. 13(11), pages 1-28, June.
    16. Nick Lin-Hi & Xiaohan Gao-Urhahn & Torsten Biemann & Irmela F. Koch-Bayram, 2023. "Internal CSR and blue-collar workers’ attitudes and behaviors in China: a combination of a cross-sectional study and a field experiment," Asian Business & Management, Palgrave Macmillan, vol. 22(3), pages 1185-1213, July.
    17. Sora Kang & Su Jin Han & Jounghae Bang, 2018. "The Fit between Employees’ Perception and the Organization’s Behavior in Terms of Corporate Social Responsibility," Sustainability, MDPI, vol. 10(5), pages 1-19, May.
    18. Hebo Jin & Xuexiao Li & Guangsen Li, 2024. "Impact of corporate social responsibility on employee loyalty: Mediating role of person-organization fit and employee trust," PLOS ONE, Public Library of Science, vol. 19(3), pages 1-18, March.
    19. Castaldo, Sandro & Ciacci, Andrea & Penco, Lara, 2023. "Perceived corporate social responsibility and job satisfaction in grocery retail: A comparison between low- and high-productivity stores," Journal of Retailing and Consumer Services, Elsevier, vol. 74(C).
    20. Loan Thi-Hong Van & Le Dang Lang & Trong Liem-Phuoc Ngo & João Ferreira, 2024. "The impact of internal social responsibility on service employees' job satisfaction and organizational engagement," Service Business, Springer;Pan-Pacific Business Association, vol. 18(1), pages 101-131, March.

    More about this item

    Keywords

    ;
    ;
    ;
    ;
    ;

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jsusta:v:17:y:2025:i:13:p:6063-:d:1693189. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.