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Social Innovation in Smart Tourism Ecosystems: How Technology and Institutions Shape Sustainable Value Co-Creation

Author

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  • Francesco Polese

    (Department of Business Sciences, Management & Innovation Systems/DISA-MIS, University of Salerno, Via Giovanni Paolo II, 132, 84084 Fisciano, Italy)

  • Antonio Botti

    (Department of Business Sciences, Management & Innovation Systems/DISA-MIS, University of Salerno, Via Giovanni Paolo II, 132, 84084 Fisciano, Italy)

  • Mara Grimaldi

    (Department of Business Sciences, Management & Innovation Systems/DISA-MIS, University of Salerno, Via Giovanni Paolo II, 132, 84084 Fisciano, Italy)

  • Antonella Monda

    (Department of Business Sciences, Management & Innovation Systems/DISA-MIS, University of Salerno, Via Giovanni Paolo II, 132, 84084 Fisciano, Italy)

  • Massimiliano Vesci

    (Department of Business Sciences, Management & Innovation Systems/DISA-MIS, University of Salerno, Via Giovanni Paolo II, 132, 84084 Fisciano, Italy)

Abstract

In the service era, markets are reconceptualized as systems of actors interconnected through networked relationships based on resources exchange and producing value co-creation. Two of the main contemporary service research theories, Service-dominant logic and Service science, propose different organizational layouts for producing and harmonizing value co-creation: Service ecosystems and smart service systems. However, these two models show some limitations. So, this work aims at drawing an integrated model, the so called Smart service ecosystem that can be applied to hypercompetitive and experience-based sectors. The model was tested in the tourism sector by using a case study methodology. Ten interviews were administered to key informants to analyze their perception about the main dimensions of the smart service ecosystems. By adopting a holistic view, the results obtained can allow the elaboration of a framework which pinpoints: (1) the main stakeholder groups (actors); (2) the kind of resources exchanged (resource integration); (3) the tools employed (technology); (4) the institution exchange among users (institutions). Applying the model obtained to the tourism sector this work explores the main element-steps for managing and optimizing value co-creation and sustainability in the long run and thus for transitioning from innovation to social innovation.

Suggested Citation

  • Francesco Polese & Antonio Botti & Mara Grimaldi & Antonella Monda & Massimiliano Vesci, 2018. "Social Innovation in Smart Tourism Ecosystems: How Technology and Institutions Shape Sustainable Value Co-Creation," Sustainability, MDPI, vol. 10(1), pages 1-24, January.
    • Handle: RePEc:gam:jsusta:v:10:y:2018:i:1:p:140-:d:126027
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    References listed on IDEAS

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    3. Troisi, Orlando & Ciasullo, Maria Vincenza & Carrubbo, Luca & Sarno, Debora & Grimaldi, Mara, 2019. "Meta-management for sustainability in territorial ecosystems: The case of Libera’s social reuse of territory," Land Use Policy, Elsevier, vol. 84(C), pages 138-153.
    4. Chia-Ying Li & Yu-Hui Fang & Badri Munir Sukoco, 2021. "Value proposition as a catalyst for innovative service experience: the case of smart-tourism destinations," Service Business, Springer;Pan-Pacific Business Association, vol. 15(2), pages 281-308, June.
    5. Orlando Troisi & Carlo Alessandro Sirianni & Antonella Monda & Mara Grimaldi, 2017. "ICTS and engagement platforms in resource integration: threat or opportunity for value co-creation?," ESPERIENZE D'IMPRESA, FrancoAngeli Editore, vol. 2017(1), pages 99-123.
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    11. Monica Fait & Dirk Meissner & Gian Luca Gregori & Filippo Monge & Valentina Cillo, 2022. "To act or to react? The role of responsiveness in corporate social performance disclosure in preventing plastic pollution in the travel and tourism sector," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 29(6), pages 2065-2082, November.
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    13. Sanaz Shafiee & Ali Rajabzadeh Ghatari & Alireza Hasanzadeh & Saeed Jahanyan, 2022. "Developing a model for smart tourism destinations: an interpretive structural modelling approach," Information Technology & Tourism, Springer, vol. 24(4), pages 511-546, December.
    14. Raheleh Hassannia & Ali Vatankhah Barenji & Zhi Li & Habib Alipour, 2019. "Web-Based Recommendation System for Smart Tourism: Multiagent Technology," Sustainability, MDPI, vol. 11(2), pages 1-18, January.
    15. Letizia Lo Presti & Mario Testa & Vittoria Marino & Pierpaolo Singer, 2019. "Engagement in Healthcare Systems: Adopting Digital Tools for a Sustainable Approach," Sustainability, MDPI, vol. 11(1), pages 1-15, January.
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