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Trust as a mediator of the relationship between leader/member behavior and leader-member-exchange quality

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  • Sue-Chan, Christina
  • Au, Al K.C.
  • Hackett, Rick D.

Abstract

We examined how and why trust between a subordinate and supervisor develops over time from the separate perspectives and experiences of both dyad partners. Integrating the literatures on trust, leader-member-exchange (LMX) and promotion regulatory focus (PRF), we test our model using longitudinal data from a Malaysian subsidiary of a U.S. headquartered corporation. Subordinate's trust in supervisor mediated between supervisor's PRF and subordinate's experience of LMX quality; supervisor's trust in subordinate mediated between subordinate's job performance and leader's experience of LMX quality. Findings are interpreted within the high power-distance, high collectivist, and high performance orientation of Malaysian culture.

Suggested Citation

  • Sue-Chan, Christina & Au, Al K.C. & Hackett, Rick D., 2012. "Trust as a mediator of the relationship between leader/member behavior and leader-member-exchange quality," Journal of World Business, Elsevier, vol. 47(3), pages 459-468.
    • Handle: RePEc:eee:worbus:v:47:y:2012:i:3:p:459-468
    DOI: 10.1016/j.jwb.2011.05.012
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    References listed on IDEAS

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    1. Nahrgang, Jennifer D. & Morgeson, Frederick P. & Ilies, Remus, 2009. "The development of leader-member exchanges: Exploring how personality and performance influence leader and member relationships over time," Organizational Behavior and Human Decision Processes, Elsevier, vol. 108(2), pages 256-266, March.
    2. Lenard Huff & Lane Kelley, 2003. "Levels of Organizational Trust in Individualist Versus Collectivist Societies: A Seven-Nation Study," Organization Science, INFORMS, vol. 14(1), pages 81-90, February.
    3. Brockner, Joel & Higgins, E. Tory, 2001. "Regulatory Focus Theory: Implications for the Study of Emotions at Work," Organizational Behavior and Human Decision Processes, Elsevier, vol. 86(1), pages 35-66, September.
    4. Jay B. Barney & Mark H. Hansen, 1994. "Trustworthiness as a Source of Competitive Advantage," Strategic Management Journal, Wiley Blackwell, vol. 15(S1), pages 175-190, December.
    5. Kim, Peter H. & Dirks, Kurt T. & Cooper, Cecily D. & Ferrin, Donald L., 2006. "When more blame is better than less: The implications of internal vs. external attributions for the repair of trust after a competence- vs. integrity-based trust violation," Organizational Behavior and Human Decision Processes, Elsevier, vol. 99(1), pages 49-65, January.
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    Cited by:

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    2. Theresa Fehn & Astrid Schütz, 2021. "What You Get is What You See: Other-Rated but not Self-Rated Leaders’ Narcissistic Rivalry Affects Followers Negatively," Journal of Business Ethics, Springer, vol. 174(3), pages 549-566, December.
    3. Feng Liu & Jun Liu & He Ding, 2023. "Employee Strengths Mindset and Voice Behavior: The Roles of General Self-Efficacy and Leader–Member Exchange," Sustainability, MDPI, vol. 15(15), pages 1-14, July.
    4. Lord, Robert G. & Gatti, Paola & Chui, Susanna L.M., 2016. "Social-cognitive, relational, and identity-based approaches to leadership," Organizational Behavior and Human Decision Processes, Elsevier, vol. 136(C), pages 119-134.
    5. Qinxuan Gu & Thomas Tang & Wan Jiang, 2015. "Does Moral Leadership Enhance Employee Creativity? Employee Identification with Leader and Leader–Member Exchange (LMX) in the Chinese Context," Journal of Business Ethics, Springer, vol. 126(3), pages 513-529, February.

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