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Managing growth: Human resource management challenges facing the Indian software industry

Author

Listed:
  • Agrawal, Narendra M.
  • Khatri, Naresh
  • Srinivasan, R.

Abstract

Indian software industry has had a phenomenal growth in the last two decades and is expected to sustain this momentum in the foreseeable future. Based on content analysis of 25 cases, the paper identifies several human resource management challenges: managing human resources in globally distributed team, shortage of software professionals having sufficient knowledge and competencies, low-skilled nature of the work, lack of well-developed HR systems and processes, high employee turnover, lack of work-life balance, and the problems associated with the use of contract employees. The paper develops a model for managing growth linking the various variables emerging from the study.

Suggested Citation

  • Agrawal, Narendra M. & Khatri, Naresh & Srinivasan, R., 2012. "Managing growth: Human resource management challenges facing the Indian software industry," Journal of World Business, Elsevier, vol. 47(2), pages 159-166.
  • Handle: RePEc:eee:worbus:v:47:y:2012:i:2:p:159-166
    DOI: 10.1016/j.jwb.2011.04.002
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    References listed on IDEAS

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    1. Pawan S. Budhwar & Harsh K. Luthar & Jyotsna Bhatnagar, 2006. "The Dynamics of HRM Systems in Indian BPO Firms," Journal of Labor Research, Transaction Publishers, vol. 27(3), pages 339-360, June.
    2. Arora, Ashish & Arunachalam, V. S. & Asundi, Jai & Fernandes, Ronald, 2001. "The Indian software services industry," Research Policy, Elsevier, vol. 30(8), pages 1267-1287, October.
    3. Littunen, Hannu & Tohmo, Timo, 2003. "The High Growth in New Metal-Based Manufacturing and Business Service Firms in Finland," Small Business Economics, Springer, vol. 21(2), pages 187-200, September.
    4. Isabelle Huault & V. Perret & S. Charreire-Petit, 2007. "Management," Post-Print halshs-00337676, HAL.
    5. Lagerström, Katarina & Andersson, Maria, 2003. "Creating and sharing knowledge within a transnational team--the development of a global business system," Journal of World Business, Elsevier, vol. 38(2), pages 84-95, May.
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    Cited by:

    1. Bagchi, Kallol & Kirs, Peeter & Udo, Godwin & Cerveny, Robert, 2015. "Characteristics and determinants of insourced and offshored projects: A comparative analysis," Journal of World Business, Elsevier, vol. 50(1), pages 108-121.
    2. Agarwal, Upasna A. & Gupta, Vishal, 2015. "Examining the Mediating and Moderating Effects of Engagement and Conscientiousness for the Job Characteristics and Intention to Quit Relationship," IIMA Working Papers WP2015-03-04, Indian Institute of Management Ahmedabad, Research and Publication Department.
    3. Bello, Daniel C. & Radulovich, Lori P. & Javalgi, Rajshekhar (Raj) G. & Scherer, Robert F. & Taylor, Jennifer, 2016. "Performance of professional service firms from emerging markets: Role of innovative services and firm capabilities," Journal of World Business, Elsevier, vol. 51(3), pages 413-424.

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