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Managing growth: Human resource management challenges facing the Indian software industry

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  • Agrawal, Narendra M.
  • Khatri, Naresh
  • Srinivasan, R.

Abstract

Indian software industry has had a phenomenal growth in the last two decades and is expected to sustain this momentum in the foreseeable future. Based on content analysis of 25 cases, the paper identifies several human resource management challenges: managing human resources in globally distributed team, shortage of software professionals having sufficient knowledge and competencies, low-skilled nature of the work, lack of well-developed HR systems and processes, high employee turnover, lack of work-life balance, and the problems associated with the use of contract employees. The paper develops a model for managing growth linking the various variables emerging from the study.

Suggested Citation

  • Agrawal, Narendra M. & Khatri, Naresh & Srinivasan, R., 2012. "Managing growth: Human resource management challenges facing the Indian software industry," Journal of World Business, Elsevier, vol. 47(2), pages 159-166.
    • Handle: RePEc:eee:worbus:v:47:y:2012:i:2:p:159-166
    DOI: 10.1016/j.jwb.2011.04.002
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    References listed on IDEAS

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    4. Mukherjee, Debmalya & Kumar, Satish & Mukherjee, Deepraj & Goyal, Kirti, 2022. "Mapping five decades of international business and management research on India: A bibliometric analysis and future directions," Journal of Business Research, Elsevier, vol. 145(C), pages 864-891.
    5. Vinay Reddy Venumuddala & Rajalaxmi Kamath, 2023. "Work Systems in the Indian Information Technology (IT) Industry Delivering Artificial Intelligence (AI) Solutions and the Challenges of Work from Home," Information Systems Frontiers, Springer, vol. 25(4), pages 1375-1399, August.
    6. Soni Agrawal, 2014. "Issues of Concern and Mitigating Strategies: A Study on ITES Firms," Vision, , vol. 18(3), pages 205-216, September.
    7. Bagchi, Kallol & Kirs, Peeter & Udo, Godwin & Cerveny, Robert, 2015. "Characteristics and determinants of insourced and offshored projects: A comparative analysis," Journal of World Business, Elsevier, vol. 50(1), pages 108-121.
    8. Noronha, Ernesto & D'Cruz, Premilla, 2020. "The Indian IT industry: A global production network perspective," IPE Working Papers 134/2020, Berlin School of Economics and Law, Institute for International Political Economy (IPE).
    9. Agarwal, Upasna A. & Gupta, Vishal, 2015. "Examining the Mediating and Moderating Effects of Engagement and Conscientiousness for the Job Characteristics and Intention to Quit Relationship," IIMA Working Papers WP2015-03-04, Indian Institute of Management Ahmedabad, Research and Publication Department.
    10. Bello, Daniel C. & Radulovich, Lori P. & Javalgi, Rajshekhar (Raj) G. & Scherer, Robert F. & Taylor, Jennifer, 2016. "Performance of professional service firms from emerging markets: Role of innovative services and firm capabilities," Journal of World Business, Elsevier, vol. 51(3), pages 413-424.
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