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Issues of Concern and Mitigating Strategies: A Study on ITES Firms

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  • Soni Agrawal

Abstract

Globalization and economic liberalization have facilitated outsourcing of services beyond national boundaries. The development and proliferation of information technology and related infrastructure have aided the phenomenon. Hence, these services are categorized as information technology-enabled services (ITES). The continuous rise in the demand and supply of these services can very well be understood from the gains both service receiver and service provider firms are getting. Although the advantages are many, there are some issues of concern too. This study is an attempt to derive the issues and challenges faced by ITES firms in India as well as the mitigating strategies exercised by these firms.

Suggested Citation

  • Soni Agrawal, 2014. "Issues of Concern and Mitigating Strategies: A Study on ITES Firms," Vision, , vol. 18(3), pages 205-216, September.
    • Handle: RePEc:sae:vision:v:18:y:2014:i:3:p:205-216
    DOI: 10.1177/0972262914540228
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    References listed on IDEAS

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    1. Agrawal, Narendra M. & Khatri, Naresh & Srinivasan, R., 2012. "Managing growth: Human resource management challenges facing the Indian software industry," Journal of World Business, Elsevier, vol. 47(2), pages 159-166.
    2. Currie, Wendy L. & Michell, Vaughan & Abanishe, Oluwakemi, 2008. "Knowledge process outsourcing in financial services:: The vendor perspective," European Management Journal, Elsevier, vol. 26(2), pages 94-104, April.
    3. Pawan S. Budhwar & Harsh K. Luthar & Jyotsna Bhatnagar, 2006. "The Dynamics of HRM Systems in Indian BPO Firms," Journal of Labor Research, Transaction Publishers, vol. 27(3), pages 339-360, June.
    4. Jiang, Bin & Reinhardt, Gilles & Young, Scott T., 2008. "BOCOG's outsourcing contracts: The vendor's perspective," Omega, Elsevier, vol. 36(6), pages 941-949, December.
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