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Travel web-site design: Information task-fit, service quality and purchase intention

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  • Dedeke, Adenekan (Nick)

Abstract

Several studies have explored how buyers form intentions to purchase products online. However, few studies have focused on the role that information-task fit and website design quality exert on perceived service quality and purchase intent. The data used for this study was gathered during experiments conducted on Amazon's Mechanical Turk's crowd sourcing platform. The results indicated that website design influenced perceived product quality and online purchase intentions. The implications of these results for future research and website design are presented.

Suggested Citation

  • Dedeke, Adenekan (Nick), 2016. "Travel web-site design: Information task-fit, service quality and purchase intention," Tourism Management, Elsevier, vol. 54(C), pages 541-554.
    • Handle: RePEc:eee:touman:v:54:y:2016:i:c:p:541-554
    DOI: 10.1016/j.tourman.2016.01.001
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    Cited by:

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    2. Espigares-Jurado, Francisco & Muñoz-Leiva, Francisco & Correia, Marisol B. & Sousa, Carlos M.R. & Ramos, Célia M.Q. & Faísca, Luís, 2020. "Visual attention to the main image of a hotel website based on its position, type of navigation and belonging to Millennial generation: An eye tracking study," Journal of Retailing and Consumer Services, Elsevier, vol. 52(C).
    3. José Múgica & Carmen Berné, 2020. "Direct and Indirect Tourism Online Channels. Do They Have a Different Potential for Customer Loyalty?," Sustainability, MDPI, vol. 12(11), pages 1-15, June.
    4. Manu Sharma & Sudhanshu Joshi & Sunil Luthra & Anil Kumar, 2024. "Impact of Digital Assistant Attributes on Millennials’ Purchasing Intentions: A Multi-Group Analysis using PLS-SEM, Artificial Neural Network and fsQCA," Information Systems Frontiers, Springer, vol. 26(3), pages 943-966, June.
    5. Maria Francisca Blasco Lopez & Nuria Recuero Virto & Sonia San-Martín, 2018. "Local Food Shopping: Factors Affecting Users’ Behavioural E-Loyalty," Administrative Sciences, MDPI, vol. 8(3), pages 1-20, August.
    6. Vanessa Gaffar & Oce Ridwanudin & Bambang Trinugraha & Ari Riswanto, 2019. "The Influence of Website Navigational Design on Improving Tourism Performance: Empirical Studies on Sport Tourism Providers in Indonesia," Research in World Economy, Research in World Economy, Sciedu Press, vol. 10(3), pages 408-418, December.
    7. Nur Endah Retno Wuryandari & Pradana Vincentiar & Dudi Permana, 2019. "Buying Intention through User Interface Design," European Research Studies Journal, European Research Studies Journal, vol. 0(3), pages 470-479.
    8. Ūsas Antanas & Jasinskas Edmundas & Streimikiene Dalia, 2023. "The impact of quality of C2C online store on consumer satisfaction: an empirical study in Lithuania," Management & Marketing, Sciendo, vol. 18(2), pages 113-126, June.
    9. Wang, Zhengpei & Yang, Xue, 2019. "Understanding backers’ funding intention in reward crowdfunding: An elaboration likelihood perspective," Technology in Society, Elsevier, vol. 58(C).
    10. Kim, Insin & Kim, Joonhyeong Joseph, 2017. "Older adults’ parasocial interaction formation process in the context of travel websites: The moderating role of parent-child geographic proximity," Tourism Management, Elsevier, vol. 63(C), pages 399-416.
    11. Ni Wayan Masri & Jun-Jer You & Athapol Ruangkanjanases & Shih-Chih Chen & Chia-I Pan, 2019. "Assessing the Effects of Information System Quality and Relationship Quality on Continuance Intention in E-Tourism," IJERPH, MDPI, vol. 17(1), pages 1-15, December.
    12. Jin Xiao & Ling Xie & Muhammad Faisal Shahzad & Jamshed Khan Khattak, 2020. "The Moderating Role of Product Type in Network Buying Behavior," SAGE Open, , vol. 10(2), pages 21582440209, May.
    13. Gehad Mohammed Ahmed Naji & Ahmad Shahrul Nizam Isha & Abdulsamad Alazzani & Paula Brough & Muhammad Shoaib Saleem & Mysara Eissa Mohyaldinn & Mohammed Alzoraiki, 2022. "Do Leadership, Organizational Communication, and Work Environment Impact Employees’ Psychosocial Hazards in the Oil and Gas Industry?," IJERPH, MDPI, vol. 19(8), pages 1-20, April.
    14. Choi-Meng Leong & Alexa Min-Wei Loi & Steve Woon, 2022. "The influence of social media eWOM information on purchase intention," Journal of Marketing Analytics, Palgrave Macmillan, vol. 10(2), pages 145-157, June.
    15. Leon, Steven & Uddin, Nizam, . "Airline Ancillary Services: An Investigation into Passenger Purchase Behavior," Journal of the Transportation Research Forum, Transportation Research Forum, vol. 56(01).

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