IDEAS home Printed from https://ideas.repec.org/p/cms/2icb11/2011-154.html
   My bibliography  Save this paper

Predictors Of Business-To-Consumer Electronic Commerce Usage Among Online Consumers In Malaysia

Author

Listed:
  • Christine Tan Nya Ling Author_Email: nltan@mmu.edu.my

    (Faculty of Business & Law, Multimedia University, Melaka,Malaysia)

  • Gwee Kai Jing

    (Faculty of Business & Law, Multimedia University, Melaka,Malaysia)

  • Ng Tuan Hock

    (Faculty of Business & Law, Multimedia University, Melaka,Malaysia)

  • Lim Ying San

    (Faculty of Business & Law, Multimedia University, Melaka,Malaysia)

Abstract

No abstract is available for this item.

Suggested Citation

  • Christine Tan Nya Ling Author_Email: nltan@mmu.edu.my & Gwee Kai Jing & Ng Tuan Hock & Lim Ying San, 2011. "Predictors Of Business-To-Consumer Electronic Commerce Usage Among Online Consumers In Malaysia," 2nd International Conference on Business and Economic Research (2nd ICBER 2011) Proceeding 2011-154, Conference Master Resources.
  • Handle: RePEc:cms:2icb11:2011-154
    as

    Download full text from publisher

    File URL: http://www.internationalconference.com.my/proceeding/2ndicber2011_proceeding/154-2nd%20ICBER%202011%20PG%20562-580%20Consumer%20Electronic%20Commerce.pdf
    File Function: Full text
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Sridhar Balasubramanian & Prabhudev Konana & Nirup M. Menon, 2003. "Customer Satisfaction in Virtual Environments: A Study of Online Investing," Management Science, INFORMS, vol. 49(7), pages 871-889, July.
    2. Jonathan W. Palmer, 2002. "Web Site Usability, Design, and Performance Metrics," Information Systems Research, INFORMS, vol. 13(2), pages 151-167, June.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Dedeke, Adenekan (Nick), 2016. "Travel web-site design: Information task-fit, service quality and purchase intention," Tourism Management, Elsevier, vol. 54(C), pages 541-554.
    2. Chen, Xia & Miraz, Mahadi Hasan & Gazi, Md. Abu Issa & Rahaman, Md. Atikur & Habib, Md. Mamun & Hossain, Abu Ishaque, 2022. "Factors affecting cryptocurrency adoption in digital business transactions: The mediating role of customer satisfaction," Technology in Society, Elsevier, vol. 70(C).
    3. Aladwani, Adel M. & Dwivedi, Yogesh K., 2018. "Towards a theory of SocioCitizenry: Quality anticipation, trust configuration, and approved adaptation of governmental social media," International Journal of Information Management, Elsevier, vol. 43(C), pages 261-272.
    4. Pereira, Hélia Gonçalves & Salgueiro, Maria de Fátima & Rita, Paulo, 2016. "Online purchase determinants of loyalty: The mediating effect of satisfaction in tourism," Journal of Retailing and Consumer Services, Elsevier, vol. 30(C), pages 279-291.
    5. Yi Sun & Shihui Li & Lingling Yu, 2022. "The dark sides of AI personal assistant: effects of service failure on user continuance intention," Electronic Markets, Springer;IIM University of St. Gallen, vol. 32(1), pages 17-39, March.
    6. Tevfik Yoldemir & Aypar Uslu & Serdar Pırıntı, 2018. "The Research on the Impact of Corporate Trustworthiness and Corporate Image on Customer Satisfaction and Loyalty : Case of Healthcare Institution," Yildiz Social Science Review, Yildiz Technical University, vol. 4(1), pages 1-14.
    7. Juan Miguel Alcántara-Pilar & Salvador del Barrio-García & Lucia Porcu & Esmeralda Crespo-Almendros, 2015. "Motivational Duality in Online Consumer Behaviour: Website Usability and Flow State as Moderating Factors," International Journal of Business and Economics, School of Management Development, Feng Chia University, Taichung, Taiwan, vol. 14(1), pages 79-104, June.
    8. Yang Zhao & Yixuan Li & Ning Wang & Ruoxin Zhou & Xin (Robert) Luo, 2022. "A Meta-Analysis of Online Impulsive Buying and the Moderating Effect of Economic Development Level," Information Systems Frontiers, Springer, vol. 24(5), pages 1667-1688, October.
    9. Verhagen, Tibert & Meents, Selmar, 2007. "A Framework for Developing Semantic Differentials in IS research: Assessing the Meaning of Electronic Marketplace Quality (EMQ)," Serie Research Memoranda 0016, VU University Amsterdam, Faculty of Economics, Business Administration and Econometrics.
    10. Lee, Kuo-Wei & Li, Chia-Ying, 2023. "It is not merely a chat: Transforming chatbot affordances into dual identification and loyalty," Journal of Retailing and Consumer Services, Elsevier, vol. 74(C).
    11. Geetu Tuteja & Shashank Gupta & Vaishali Garg, 2016. "Consumer Trust in Internet Shopping," Paradigm, , vol. 20(2), pages 191-215, December.
    12. Cameron Truong & Thu Ha Nguyen & Thanh Huynh, 2021. "Customer satisfaction and the cost of capital," Review of Accounting Studies, Springer, vol. 26(1), pages 293-342, March.
    13. Nripendra P. Rana & Yogesh K. Dwivedi & Michael D. Williams & Vishanth Weerakkody, 2015. "Investigating success of an e-government initiative: Validation of an integrated IS success model," Information Systems Frontiers, Springer, vol. 17(1), pages 127-142, February.
    14. Thomas Chambon & Ulysse Soulat & Jeanne Lallement & Jean-Loup Guillaume, 2023. "The effect of visual information complexity on urban mobility intention and behavior," Post-Print hal-04089291, HAL.
    15. Buraj Patrakosol & Sang Lee, 2013. "Information richness on service business websites," Service Business, Springer;Pan-Pacific Business Association, vol. 7(2), pages 329-346, June.
    16. M. Balaji, 2015. "Investing in customer loyalty: the moderating role of relational characteristics," Service Business, Springer;Pan-Pacific Business Association, vol. 9(1), pages 17-40, March.
    17. Nicula Dana Laura, 2014. "The Role Of Trust And Perceived Risk In Electronic Commerce," Annals - Economy Series, Constantin Brancusi University, Faculty of Economics, vol. 0, pages 292-305, May.
    18. Chen, Qian & Gong, Yeming & Lu, Yaobin & Tang, Jing, 2022. "Classifying and measuring the service quality of AI chatbot in frontline service," Journal of Business Research, Elsevier, vol. 145(C), pages 552-568.
    19. Xiang Fang & Clyde W. Holsapple, 2011. "Impacts of navigation structure, task complexity, and users’ domain knowledge on Web site usability—an empirical study," Information Systems Frontiers, Springer, vol. 13(4), pages 453-469, September.
    20. Michael E. Cummings & Hans Rawhouser & Silvio Vismara & Erin L. Hamilton, 2020. "An equity crowdfunding research agenda: evidence from stakeholder participation in the rulemaking process," Small Business Economics, Springer, vol. 54(4), pages 907-932, April.

    More about this item

    Keywords

    EC; B2C; trust; price; online payment security; website design; website quality;
    All these keywords.

    JEL classification:

    • M0 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - General

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:cms:2icb11:2011-154. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: ihfal (email available below). General contact details of provider: http://www.internationalconference.com.my/proceeding.htm .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.