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Socially responsible corporate customers

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  • Dai, Rui
  • Liang, Hao
  • Ng, Lilian

Abstract

Corporate customers are an important stakeholder in global supply chains. We employ several unique international databases to test whether socially responsible corporate customers can infuse similar socially responsible business behavior in suppliers. Our findings suggest a unilateral effect on corporate social responsibility (CSR) only from customers to suppliers, an evidence further supported by exogenous variation in customers’ close-call CSR proposals and by product scandals. Customers exert influence on suppliers’ CSR through positive assortative matching and their decision-making process. Enhanced collaborative CSR efforts help improve operational efficiency and firm valuation of both customers and suppliers but increase only the customers’ future sales growth.

Suggested Citation

  • Dai, Rui & Liang, Hao & Ng, Lilian, 2021. "Socially responsible corporate customers," Journal of Financial Economics, Elsevier, vol. 142(2), pages 598-626.
    • Handle: RePEc:eee:jfinec:v:142:y:2021:i:2:p:598-626
    DOI: 10.1016/j.jfineco.2020.01.003
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    More about this item

    Keywords

    Corporate social responsibility; Corporate customers; Global supply chains; Economic benefits;
    All these keywords.

    JEL classification:

    • G23 - Financial Economics - - Financial Institutions and Services - - - Non-bank Financial Institutions; Financial Instruments; Institutional Investors
    • G30 - Financial Economics - - Corporate Finance and Governance - - - General
    • G34 - Financial Economics - - Corporate Finance and Governance - - - Mergers; Acquisitions; Restructuring; Corporate Governance
    • M14 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Corporate Culture; Diversity; Social Responsibility

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