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When atmospherics lead to inferences of manipulative intent: Its effects on trust and attitude

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  • Lunardo, Renaud
  • Mbengue, Ababacar

Abstract

The atmosphere of a retail store is a powerful marketing tool for influencing consumer behavior to the benefit of the retailer. This article explores the case where consumers perceive the store environment as a manipulative tool in use by the retailer. This article hypothesizes that incongruent store environments urge consumers to make inferences of manipulative intent (IMI) from the retailers, and that those inferences negatively influence consumer's perception of the retailers' integrity, and attitudes toward the atmosphere and the retailers. Empirical results from an experiment confirm the hypotheses.

Suggested Citation

  • Lunardo, Renaud & Mbengue, Ababacar, 2013. "When atmospherics lead to inferences of manipulative intent: Its effects on trust and attitude," Journal of Business Research, Elsevier, vol. 66(7), pages 823-830.
  • Handle: RePEc:eee:jbrese:v:66:y:2013:i:7:p:823-830 DOI: 10.1016/j.jbusres.2011.06.007
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    References listed on IDEAS

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    1. Spangenberg, Eric R. & Grohmann, Bianca & Sprott, David E., 2005. "It's beginning to smell (and sound) a lot like Christmas: the interactive effects of ambient scent and music in a retail setting," Journal of Business Research, Elsevier, vol. 58(11), pages 1583-1589, November.
    2. Turley, L. W. & Milliman, Ronald E., 2000. "Atmospheric Effects on Shopping Behavior: A Review of the Experimental Evidence," Journal of Business Research, Elsevier, vol. 49(2), pages 193-211, August.
    3. Blomqvist, Kirsimarja, 1997. "The many faces of trust," Scandinavian Journal of Management, Elsevier, vol. 13(3), pages 271-286, September.
    4. Chebat, Jean-Charles & Michon, Richard, 2003. "Impact of ambient odors on mall shoppers' emotions, cognition, and spending: A test of competitive causal theories," Journal of Business Research, Elsevier, vol. 56(7), pages 529-539, July.
    5. Friestad, Marian & Wright, Peter, 1994. " The Persuasion Knowledge Model: How People Cope with Persuasion Attempts," Journal of Consumer Research, Oxford University Press, vol. 21(1), pages 1-31, June.
    6. Gardner, Meryl Paula, 1985. " Mood States and Consumer Behavior: A Critical Review," Journal of Consumer Research, Oxford University Press, vol. 12(3), pages 281-300, December.
    7. Swinyard, William R, 1993. " The Effects of Mood, Involvement, and Quality of Store Experience on Shopping Intentions," Journal of Consumer Research, Oxford University Press, vol. 20(2), pages 271-280, September.
    8. Cotte, June & Coulter, Robin A. & Moore, Melissa, 2005. "Enhancing or disrupting guilt: the role of ad credibility and perceived manipulative intent," Journal of Business Research, Elsevier, vol. 58(3), pages 361-368, March.
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    Cited by:

    1. Lunardo, Renaud & Roux, Dominique & Chaney, Damien, 2016. "The evoking power of servicescapes: Consumers' inferences of manipulative intent following service environment-driven evocations," Journal of Business Research, Elsevier, vol. 69(12), pages 6097-6105.
    2. Meda Roxana Burghelea & Ioan Plaias & Jaafar El-Murad, 2015. "The Effects of Music as an Atmospheric Variable on Consumer Behaviour in the Context of Retailing and Service Environments," International Conference on Marketing and Business Development Journal, The Bucharest University of Economic Studies, vol. 1(1), pages 377-392, July.
    3. Golovacheva, E., 2016. "When consumers activate persuasion knowledge: Review of antecedents and consequences," Working Papers 6440, Graduate School of Management, St. Petersburg State University.

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