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Methods of Measuring Health-Care Service Quality

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  • Lee, Hanjoon
  • Delene, Linda M.
  • Bunda, Mary Anne
  • Kim, Chankon

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  • Lee, Hanjoon & Delene, Linda M. & Bunda, Mary Anne & Kim, Chankon, 2000. "Methods of Measuring Health-Care Service Quality," Journal of Business Research, Elsevier, vol. 48(3), pages 233-246, June.
    • Handle: RePEc:eee:jbrese:v:48:y:2000:i:3:p:233-246
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    References listed on IDEAS

    as
    1. Berry, Leonard L. & Zeithaml, Valarie A. & Parasuraman, A., 1985. "Quality counts in services, too," Business Horizons, Elsevier, vol. 28(3), pages 44-52.
    2. Lee Cronbach, 1951. "Coefficient alpha and the internal structure of tests," Psychometrika, Springer;The Psychometric Society, vol. 16(3), pages 297-334, September.
    3. Otto Driel, 1978. "On various causes of improper solutions in maximum likelihood factor analysis," Psychometrika, Springer;The Psychometric Society, vol. 43(2), pages 225-243, June.
    4. Babakus, Emin & Boller, Gregory W., 1992. "An empirical assessment of the SERVQUAL scale," Journal of Business Research, Elsevier, vol. 24(3), pages 253-268, May.
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    Cited by:

    1. Valesca Y. Tobias & Marianne Woerkom & Maria Christina Meyers & Piety Runhaar & Arnold B. Bakker, 2023. "Thriving on Strengths: Effects of a Strengths Intervention for Younger and Older Teachers," Journal of Happiness Studies, Springer, vol. 24(3), pages 1121-1144, March.
    2. Choi, Kui-Son & Cho, Woo-Hyun & Lee, Sunhee & Lee, Hanjoon & Kim, Chankon, 2004. "The relationships among quality, value, satisfaction and behavioral intention in health care provider choice: A South Korean study," Journal of Business Research, Elsevier, vol. 57(8), pages 913-921, August.
    3. Pemer, Frida & Skjølsvik, Tale, 2019. "The cues that matter: Screening for quality signals in the ex ante phase of buying professional services," Journal of Business Research, Elsevier, vol. 98(C), pages 352-365.
    4. Pääkkönen, Jenni & Seppälä, Timo, 2012. "Dimensions of health care system quality in Finland," Working Papers 31, VATT Institute for Economic Research.
    5. A Mukherjee & P Nath & M Pal, 2003. "Resource, service quality and performance triad: a framework for measuring efficiency of banking services," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 54(7), pages 723-735, July.
    6. Nakkeeran, Senthil kumar & G, Thiagarajan, 2010. "Optimizing the stake holder’s perspective on enhancing the service quality in health care," MPRA Paper 28057, University Library of Munich, Germany, revised 01 Nov 2010.
    7. Ahmet Kara, 2013. "A low quality–high cost–low satisfaction trap in public health care: a model and an efficiency-quality-welfare improving stochastic resolution," Quality & Quantity: International Journal of Methodology, Springer, vol. 47(4), pages 2081-2093, June.
    8. Mohammed Al Awadh, 2022. "Utilizing Multi-Criteria Decision Making to Evaluate the Quality of Healthcare Services," Sustainability, MDPI, vol. 14(19), pages 1-21, October.
    9. Tuzkaya, Gülfem & Sennaroglu, Bahar & Kalender, Zeynep Tuğçe & Mutlu, Meltem, 2019. "Hospital service quality evaluation with IVIF-PROMETHEE and a case study," Socio-Economic Planning Sciences, Elsevier, vol. 68(C).
    10. Muhammad Fiaz & Amir Ikram & Asad Ilyas, 2018. "Enterprise Resource Planning Systems: Digitization of Healthcare Service Quality," Administrative Sciences, MDPI, vol. 8(3), pages 1-12, July.

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