Optimizing the stake holder’s perspective on enhancing the service quality in health care
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References listed on IDEAS
- Lee, Hanjoon & Delene, Linda M. & Bunda, Mary Anne & Kim, Chankon, 2000. "Methods of Measuring Health-Care Service Quality," Journal of Business Research, Elsevier, vol. 48(3), pages 233-246, June.
- Edward Kelley & Jeremy Hurst, 2006. "Health Care Quality Indicators Project: Conceptual Framework Paper," OECD Health Working Papers 23, OECD Publishing.
More about this item
KeywordsService quality; Healthcare; Optimization; India;
- M1 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration
- I1 - Health, Education, and Welfare - - Health
NEP fieldsThis paper has been announced in the following NEP Reports:
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