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The Conceptual Domain of Service Quality for Inpatient Nursing Services

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  • Koerner, Melissa M.

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  • Koerner, Melissa M., 2000. "The Conceptual Domain of Service Quality for Inpatient Nursing Services," Journal of Business Research, Elsevier, vol. 48(3), pages 267-283, June.
    • Handle: RePEc:eee:jbrese:v:48:y:2000:i:3:p:267-283
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    References listed on IDEAS

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    1. Adelman, Mara B. & Ahuvia, Aaron C., 1995. "Social support in the service sector : The antecedents, processes, and outcomes of social support in an introductory service," Journal of Business Research, Elsevier, vol. 32(3), pages 273-282, March.
    2. Darby, Michael R & Karni, Edi, 1973. "Free Competition and the Optimal Amount of Fraud," Journal of Law and Economics, University of Chicago Press, vol. 16(1), pages 67-88, April.
    3. Dunlap, B. J. & Dotson, Michael J. & Chambers, Terry M., 1988. "Perceptions of real-estate brokers and buyers: A sales-orientation, customer-orientation approach," Journal of Business Research, Elsevier, vol. 17(2), pages 175-187, September.
    4. Mohr, Lois A. & Bitner, Mary Jo, 1995. "The role of employee effort in satisfaction with service transactions," Journal of Business Research, Elsevier, vol. 32(3), pages 239-252, March.
    5. Linda L. Johnson & Michael J. Dotson & B.J. Dunlap, 1988. "Service Quality Determinants and Effectiveness in the Real Estate Brokerage Industry," Journal of Real Estate Research, American Real Estate Society, vol. 3(2), pages 21-36.
    6. Babakus, Emin & Boller, Gregory W., 1992. "An empirical assessment of the SERVQUAL scale," Journal of Business Research, Elsevier, vol. 24(3), pages 253-268, May.
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    Cited by:

    1. Nakkeeran, Senthil kumar & G, Thiagarajan, 2010. "Optimizing the stake holder’s perspective on enhancing the service quality in health care," MPRA Paper 28057, University Library of Munich, Germany, revised 01 Nov 2010.
    2. Asst. Prof. Zeynep Filiz, 2007. "Service Quality Of University Library: A Survey Amongst Students At Osmangazi University And Anadolu University," Istanbul University Econometrics and Statistics e-Journal, Department of Econometrics, Faculty of Economics, Istanbul University, vol. 5(1), pages 1-19, May.
    3. Harrison, Robert L., 2013. "Using mixed methods designs in the Journal of Business Research, 1990–2010," Journal of Business Research, Elsevier, vol. 66(11), pages 2153-2162.
    4. Ahmet Kara, 2013. "A low quality–high cost–low satisfaction trap in public health care: a model and an efficiency-quality-welfare improving stochastic resolution," Quality & Quantity: International Journal of Methodology, Springer, vol. 47(4), pages 2081-2093, June.
    5. Zeynep Filiz, 2010. "Service quality of travel agents in Turkey," Quality & Quantity: International Journal of Methodology, Springer, vol. 44(4), pages 793-805, June.

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