IDEAS home Printed from https://ideas.repec.org/a/ist/ancoec/v5y2007i1p1-19.html
   My bibliography  Save this article

Service Quality Of University Library: A Survey Amongst Students At Osmangazi University And Anadolu University

Author

Listed:
  • Asst. Prof. Zeynep Filiz

    () (Eskisehir Osmangazi University)

Abstract

Student satisfaction is an important measure of service quality in libraries. Students’ perceptions about libraries seem to have been largely ignored by library management in developing countries. The assessment of service quality provides an important feedback for libraries to assess and improve its service to its users. The aim of this study is to develop a reliable and valid instrument measure student satisfaction in Osmangazi University Library and Anadolu University Library. A questionnaire to measure the service quality of university libraries was used and a total of 400 students at two university libraries were interviewed. Factor analysis was utilized to determine the factor structure. The instrument of the student satisfaction developed in this study provides insights to the researches who study the improvement of student satisfaction with service quality of university libraries and decision markers.

Suggested Citation

  • Asst. Prof. Zeynep Filiz, 2007. "Service Quality Of University Library: A Survey Amongst Students At Osmangazi University And Anadolu University," Istanbul University Econometrics and Statistics e-Journal, Department of Econometrics, Faculty of Economics, Istanbul University, vol. 5(1), pages 1-19, May.
  • Handle: RePEc:ist:ancoec:v:5:y:2007:i:1:p:1-19
    as

    Download full text from publisher

    File URL: http://eidergisi.istanbul.edu.tr/sayi5/iueis5m1.pdf
    Download Restriction: no

    References listed on IDEAS

    as
    1. Koerner, Melissa M., 2000. "The Conceptual Domain of Service Quality for Inpatient Nursing Services," Journal of Business Research, Elsevier, vol. 48(3), pages 267-283, June.
    2. Brady, Michael K. & Cronin, J. Jr. & Brand, Richard R., 2002. "Performance-only measurement of service quality: a replication and extension," Journal of Business Research, Elsevier, vol. 55(1), pages 17-31, January.
    3. Landrum, Hollis & Prybutok, Victor R., 2004. "A service quality and success model for the information service industry," European Journal of Operational Research, Elsevier, vol. 156(3), pages 628-642, August.
    Full references (including those not matched with items on IDEAS)

    More about this item

    Keywords

    Library; Satisfaction; Servqual; Service Quality; Perception; Expectation; Factor Analysis; Regression Analysis;

    JEL classification:

    • C42 - Mathematical and Quantitative Methods - - Econometric and Statistical Methods: Special Topics - - - Survey Methods
    • C49 - Mathematical and Quantitative Methods - - Econometric and Statistical Methods: Special Topics - - - Other

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ist:ancoec:v:5:y:2007:i:1:p:1-19. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Kutluk Kagan Sumer). General contact details of provider: http://edirc.repec.org/data/ifisttr.html .

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service hosted by the Research Division of the Federal Reserve Bank of St. Louis . RePEc uses bibliographic data supplied by the respective publishers.