IDEAS home Printed from https://ideas.repec.org/a/kap/mktlet/v19y2008i2p157-170.html
   My bibliography  Save this article

Nonparametric item response theory for investigating dimensionality of marketing scales: A SERVQUAL application

Author

Listed:
  • Leonard Paas
  • Klaas Sijtsma

Abstract

No abstract is available for this item.

Suggested Citation

  • Leonard Paas & Klaas Sijtsma, 2008. "Nonparametric item response theory for investigating dimensionality of marketing scales: A SERVQUAL application," Marketing Letters, Springer, vol. 19(2), pages 157-170, June.
    • Handle: RePEc:kap:mktlet:v:19:y:2008:i:2:p:157-170
    DOI: 10.1007/s11002-007-9031-0
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1007/s11002-007-9031-0
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1007/s11002-007-9031-0?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Singh, Jagdip, 2004. "Tackling measurement problems with Item Response Theory: Principles, characteristics, and assessment, with an illustrative example," Journal of Business Research, Elsevier, vol. 57(2), pages 184-208, February.
    2. L. Ark, 2005. "Stochastic Ordering Of the Latent Trait by the Sum Score Under Various Polytomous IRT Models," Psychometrika, Springer;The Psychometric Society, vol. 70(2), pages 283-304, June.
    3. Brady, Michael K. & Cronin, J. Jr. & Brand, Richard R., 2002. "Performance-only measurement of service quality: a replication and extension," Journal of Business Research, Elsevier, vol. 55(1), pages 17-31, January.
    4. D. Grayson, 1988. "Two-group classification in latent trait theory: Scores with monotone likelihood ratio," Psychometrika, Springer;The Psychometric Society, vol. 53(3), pages 383-392, September.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Maud Dampérat & Ping Lei & Florence Jeannot, 2019. "IRT Approach for rating scales: applications for normal and non-normal distributions," Post-Print hal-04325043, HAL.
    2. Ling Peng & Geng Cui & Yuho Chung & Chunyu Li, 2019. "A multi-facet item response theory approach to improve customer satisfaction using online product ratings," Journal of the Academy of Marketing Science, Springer, vol. 47(5), pages 960-976, September.
    3. Salim Moussa, 2016. "A two-step item response theory procedure for a better measurement of marketing constructs," Journal of Marketing Analytics, Palgrave Macmillan, vol. 4(1), pages 28-50, March.
    4. Bruneau, Virginie & Swaen, Valérie & Zidda, Pietro, 2018. "Are loyalty program members really engaged? Measuring customer engagement with loyalty programs," Journal of Business Research, Elsevier, vol. 91(C), pages 144-158.
    5. Maarten Terpstra & Ton Kuijlen & Klaas Sijtsma, 2014. "How to develop a customer satisfaction scale with optimal construct validity," Quality & Quantity: International Journal of Methodology, Springer, vol. 48(5), pages 2719-2737, September.
    6. Oppewal, Harmen & Paas, Leonard J. & Crouch, Geoffrey I. & Huybers, Twan, 2010. "Segmenting consumers based on how they spend a tax rebate: An analysis of the Australian stimulus payment," Journal of Economic Psychology, Elsevier, vol. 31(4), pages 510-519, August.
    7. Salim Moussa, 2021. "Measuring brand personality using emoji: findings from Mokken scaling," Journal of Brand Management, Palgrave Macmillan, vol. 28(2), pages 116-132, March.
    8. Widaryanti Widaryanti & Arief Daryanto & Anas Miftah Fauzi, 2016. "The Students Satisfaction Oriented: Academic Service Improvement Strategy, Department of Aquatic Resources Management, Bogor Agricultural University, Indonesia," Journal of Education and e-Learning Research, Asian Online Journal Publishing Group, vol. 3(3), pages 98-105.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Jesper Tijmstra & Herbert Hoijtink & Klaas Sijtsma, 2015. "Evaluating Manifest Monotonicity Using Bayes Factors," Psychometrika, Springer;The Psychometric Society, vol. 80(4), pages 880-896, December.
    2. van der Ark, L. Andries, 2012. "New Developments in Mokken Scale Analysis in R," Journal of Statistical Software, Foundation for Open Access Statistics, vol. 48(i05).
    3. J. Straat & L. Ark & Klaas Sijtsma, 2013. "Comparing Optimization Algorithms for Item Selection in Mokken Scale Analysis," Journal of Classification, Springer;The Classification Society, vol. 30(1), pages 75-99, April.
    4. L. Ark & Wicher Bergsma, 2010. "A Note on Stochastic Ordering of the Latent Trait Using the Sum of Polytomous Item Scores," Psychometrika, Springer;The Psychometric Society, vol. 75(2), pages 272-279, June.
    5. Rudy Ligtvoet, 2012. "An Isotonic Partial Credit Model for Ordering Subjects on the Basis of Their Sum Scores," Psychometrika, Springer;The Psychometric Society, vol. 77(3), pages 479-494, July.
    6. Rudy Ligtvoet, 2022. "Incomplete Tests of Conditional Association for the Assessment of Model Assumptions," Psychometrika, Springer;The Psychometric Society, vol. 87(4), pages 1214-1237, December.
    7. Nugroho, Adi, 2021. "Study of Airport Service Quality and Profitability in Indonesia," OSF Preprints ah2ns, Center for Open Science.
    8. Samantha Bouwmeester & Klaas Sijtsma, 2004. "Measuring the ability of transitive reasoning, using product and strategy information," Psychometrika, Springer;The Psychometric Society, vol. 69(1), pages 123-146, March.
    9. Bas Hemker & Klaas Sijtsma & Ivo Molenaar & Brian Junker, 1996. "Polytomous IRT models and monotone likelihood ratio of the total score," Psychometrika, Springer;The Psychometric Society, vol. 61(4), pages 679-693, December.
    10. Lupo, Toni, 2015. "Fuzzy ServPerf model combined with ELECTRE III to comparatively evaluate service quality of international airports in Sicily," Journal of Air Transport Management, Elsevier, vol. 42(C), pages 249-259.
    11. Sonia Singh & Subhra Mondal & Lata Bajpai Singh & Kalyan Kumar Sahoo & Subhankar Das, 2020. "An Empirical Evidence Study of Consumer Perception and Socioeconomic Profiles for Digital Stores in Vietnam," Sustainability, MDPI, vol. 12(5), pages 1-30, February.
    12. Moro, Sérgio & Lopes, Rui J. & Esmerado, Joaquim & Botelho, Miguel, 2020. "Service quality in airport hotel chains through the lens of online reviewers," Journal of Retailing and Consumer Services, Elsevier, vol. 56(C).
    13. Agim Mamuti, 2015. "The Impact of Brand Name on Consumers, Case of Bosnia and Herzegovina," European Journal of Economics and Business Studies Articles, Revistia Research and Publishing, vol. 1, May - Aug.
    14. Valdivieso Taborga, Carlos Eduardo, 2013. "Comparación de los modelos formativo, reflexivo y de antecedentes de evaluación estudiantil del servicio de docencia || Comparison of Formative, Reflective, and Antecedents Models of Students Evaluati," Revista de Métodos Cuantitativos para la Economía y la Empresa = Journal of Quantitative Methods for Economics and Business Administration, Universidad Pablo de Olavide, Department of Quantitative Methods for Economics and Business Administration, vol. 16(1), pages 95-120, December.
    15. Yi Lu, 2022. "The Measurement of High-Quality Development Level of Tourism: Based on the Perspective of Industrial Integration," Sustainability, MDPI, vol. 14(6), pages 1-18, March.
    16. Pablo Gutiérrez Rodríguez & José Vázquez Burguete & Roger Vaughan & Jonathan Edwards, 2009. "Quality dimensions in the public sector: municipal services and citizen’s perception," International Review on Public and Nonprofit Marketing, Springer;International Association of Public and Non-Profit Marketing, vol. 6(1), pages 75-90, June.
    17. Salzberger, Thomas & Newton, Fiona J. & Ewing, Michael T., 2014. "Detecting gender item bias and differential manifest response behavior: A Rasch-based solution," Journal of Business Research, Elsevier, vol. 67(4), pages 598-607.
    18. Uhrich, Sebastian, 2011. "Explaining non-linear customer density effects on shoppers’ emotions and behavioral intentions in a retail context: The mediating role of perceived control," Journal of Retailing and Consumer Services, Elsevier, vol. 18(5), pages 405-413.
    19. Klaas Sijtsma & Rob Meijer, 2001. "The person response function as a tool in person-fit research," Psychometrika, Springer;The Psychometric Society, vol. 66(2), pages 191-207, June.
    20. Muhammad Salman Azhar & Ismail Bin Lebai Othman & Norzieiriani bt. Ahmad, 2018. "Investigating Customer Satisfaction of Airline Passengers in Aviation Sector of Pakistan," Pakistan Journal of Humanities and Social Sciences, International Research Alliance for Sustainable Development (iRASD), vol. 6(4), pages :561-581, December.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:kap:mktlet:v:19:y:2008:i:2:p:157-170. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.