Quality dimensions in the public sector: municipal services and citizen’s perception
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Volume (Year): 6 (2009)
Issue (Month): 1 (June)
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- Babakus, Emin & Boller, Gregory W., 1992. "An empirical assessment of the SERVQUAL scale," Journal of Business Research, Elsevier, vol. 24(3), pages 253-268, May.
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