A low quality–high cost–low satisfaction trap in public health care: a model and an efficiency-quality-welfare improving stochastic resolution
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DOI: 10.1007/s11135-011-9643-6
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- Zeynep Özmen, 2024. "The Impact of Economic Factors on Public Health Expenditure in Türkiye: Principal Component Analysis Evaluation for the Period 2002-2022," Journal of Research in Economics, Politics & Finance, Ersan ERSOY, vol. 9(2), pages 346-366.
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