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Managing ecosystems for service innovation: A dynamic capability view

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  • Lütjen, Heiner
  • Schultz, Carsten
  • Tietze, Frank
  • Urmetzer, Florian

Abstract

The success of service innovations is intertwined with firms' capabilities to coordinate, orchestrate, and collaborate with a set of external actors. Adopting an ecosystem and dynamic capability perspective, this article examines ecosystem-related capabilities for developing service innovation in product-centric firms. The research uses a mixed-methods approach focusing on the energy utility sector: (1) a survey with 133 managers from 28 firms that allows a comparison of ecosystem-related capabilities between firms with high and low service-innovation intensity; and (2) a complementary interview study with 8 of these firms that have high service-innovation intensity, allowing a detailed understanding of the relevant ecosystem-related capabilities to be developed.

Suggested Citation

  • Lütjen, Heiner & Schultz, Carsten & Tietze, Frank & Urmetzer, Florian, 2019. "Managing ecosystems for service innovation: A dynamic capability view," Journal of Business Research, Elsevier, vol. 104(C), pages 506-519.
    • Handle: RePEc:eee:jbrese:v:104:y:2019:i:c:p:506-519
    DOI: 10.1016/j.jbusres.2019.06.001
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