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What hinders digital communication? Evidence from foreign firms in Japan

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  • Tanaka, Kiyoyasu

Abstract

Digital technology such as virtual meetings is key to communication and collaboration. However, a firm-level survey in Japan during the COVID-19 pandemic shows that foreign firms regarded digital communication as a key business obstacle. This paper estimates the determinants of the likelihood that foreign firms regard digital communication as an obstacle. The results show that digital communication is hindered by language differences, employees’ nationality differences, employment size, and time differences from foreign headquarters. Contrary to common assertions, digital communication is regarded as an obstacle in remote-work feasible sectors, but not so in in-person service sectors. Thus, digital communication does not completely eliminate barriers to face-to-face communication.

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  • Tanaka, Kiyoyasu, 2023. "What hinders digital communication? Evidence from foreign firms in Japan," Japan and the World Economy, Elsevier, vol. 66(C).
    • Handle: RePEc:eee:japwor:v:66:y:2023:i:c:s0922142523000166
    DOI: 10.1016/j.japwor.2023.101190
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    2. Ishii, Kayoko & Yamamoto, Isamu & Nakayama, Mao, 2023. "Potential benefits and determinants of remote work during the COVID-19 pandemic: Evidence from Japanese Household Panel Data," Journal of the Japanese and International Economies, Elsevier, vol. 70(C).

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    More about this item

    Keywords

    Digital technology; Communication; Foreign firms; Working from home;
    All these keywords.

    JEL classification:

    • D23 - Microeconomics - - Production and Organizations - - - Organizational Behavior; Transaction Costs; Property Rights
    • M14 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Corporate Culture; Diversity; Social Responsibility
    • M15 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - IT Management
    • D83 - Microeconomics - - Information, Knowledge, and Uncertainty - - - Search; Learning; Information and Knowledge; Communication; Belief; Unawareness

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