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A survey of dynamic models of product quality

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  • De Giovanni, Pietro
  • Zaccour, Georges

Abstract

We review dynamic quality models both in single-agent setup and in a competitive framework. Our objectives are: (1) to give the reader a vantage point on the state of the art in this area, (2) to identify the boundaries between the different concepts of quality to help build a bridge between the various communities interested in the management of quality, and (3) to sketch out a research agenda for the area. The paper should not only be of interest to active researchers in the field, but also to a broader community of scholars and practitioners working in operations management, marketing, industrial engineering and operations research, who are interested in quality dynamics.

Suggested Citation

  • De Giovanni, Pietro & Zaccour, Georges, 2023. "A survey of dynamic models of product quality," European Journal of Operational Research, Elsevier, vol. 307(3), pages 991-1007.
    • Handle: RePEc:eee:ejores:v:307:y:2023:i:3:p:991-1007
    DOI: 10.1016/j.ejor.2022.06.010
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