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Effects of an Information Sharing System on Employee Creativity, Engagement, and Performance

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  • SHELLEY XIN LI
  • TATIANA SANDINO

Abstract

Many service organizations rely on information sharing systems to boost employee creativity to meet customer needs. We conducted a field experiment in a retail chain, based on a registered report accepted by JAR, to test whether an information sharing system recording employees’ creative work affected the quality of creative work, job engagement, and financial performance. We found that, on average, this system did not have a significant effect on any of these outcomes. However, it significantly improved the quality of creative work in stores that had accessed the system more frequently and in stores with fewer same‐company nearby stores. It also improved creative work and job engagement in stores in divergent markets, where customers needed more customization. We found weak evidence of better financial results where salespeople had lower creative talent before the system was introduced. Our findings shed light on those conditions in which information sharing systems affect employees’ creative work.

Suggested Citation

  • Shelley Xin Li & Tatiana Sandino, 2018. "Effects of an Information Sharing System on Employee Creativity, Engagement, and Performance," Journal of Accounting Research, Wiley Blackwell, vol. 56(2), pages 713-747, May.
  • Handle: RePEc:bla:joares:v:56:y:2018:i:2:p:713-747
    DOI: 10.1111/1475-679X.12202
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    Cited by:

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    2. Kampkötter, Patrick & Maier, Patrick, 2020. "The effect of appraisal interviews and target agreements on employee effort - New evidence using representative data," University of Tübingen Working Papers in Business and Economics 136, University of Tuebingen, Faculty of Economics and Social Sciences, School of Business and Economics.
    3. Merchant, Kenneth A. & Otley, David, 2020. "Beyond the systems versus package debate," Accounting, Organizations and Society, Elsevier, vol. 86(C).
    4. Jasmijn Bol & Lisa Laviers & Jason Sandvik, 2023. "Creativity Contests: An Experimental Investigation of Eliciting Employee Creativity," Journal of Accounting Research, Wiley Blackwell, vol. 61(1), pages 47-94, March.
    5. Campbell, Dennis & Loumioti, Maria & Wittenberg-Moerman, Regina, 2019. "Making sense of soft information: interpretation bias and loan quality," Journal of Accounting and Economics, Elsevier, vol. 68(2).
    6. Robert Bloomfield & Kristina Rennekamp & Blake Steenhoven, 2018. "No System Is Perfect: Understanding How Registration‐Based Editorial Processes Affect Reproducibility and Investment in Research Quality," Journal of Accounting Research, Wiley Blackwell, vol. 56(2), pages 313-362, May.
    7. Le Thanh Binh, 2023. "Effect of Peer Information and Peer Communication on Working Performance," Working Papers 202309, University of Hawaii at Manoa, Department of Economics.
    8. Ade Banani & Bambang Sunarko, 2022. "Nexus between Green Finance, Creativity, Energy Accounting and Financial Performance: Banks Sustainability Analysis from Developing Country," International Journal of Energy Economics and Policy, Econjournals, vol. 12(6), pages 447-455, November.
    9. Klein, Daniel & Ludwig, Christopher A. & Nicolay, Katharina, 2020. "Internal digitalization and tax-efficient decision making," ZEW Discussion Papers 20-051, ZEW - Leibniz Centre for European Economic Research.
    10. Sophia Su & Kevin Baird & Amy Tung, 2022. "Controls and performance: assessing the mediating role of creativity and collegiality," Journal of Management Control: Zeitschrift für Planung und Unternehmenssteuerung, Springer, vol. 33(4), pages 449-482, December.

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