IDEAS home Printed from https://ideas.repec.org/a/ags/iepeoa/127114.html

Job Satisfaction Among The Employees In Novi Sad’S Tourist Agencies

Author

Listed:
  • Kovacevic, Bojana
  • Gajic, Tamara
  • Penic, Mirjana

Abstract

This paper deals with current issues in the tourism sector, which is employee satisfaction, and result in the synthesis of theory and research findings on employee satisfaction in travel agencies, a factor for success and achieve greater profitability and competitiveness. The primary goal of this study was to determine the extent of employee satisfaction among staff in Novi Sad’s tourist agencies, as well as to determine the parameters of employee motivation and enable the possible influence on bigger productivity and business competitiveness. The main objective of this study was to confirm a specific hypothesis. In this paper, the main hypothesis is that generally observing, staff employed in Novi Sad’s travel agencies are mainly pleased with all offered segment or determinants that affect their business and it was confirmed. The basic method in this study is to survey a random sample, and analysis of results obtained from the data collected. Data processing used the SPSS program, version 17.0. Included were 107 respondents and the outcome reached by applying or use of statistical methods and secondary publications, confirming certain hypotheses that have been posted in the paper. Analyzing and processing the survey, which completely had a research character, led to the concrete and practical conclusions, proposals and guidelines about job satisfaction in tourist agencies in Novi Sad.

Suggested Citation

  • Kovacevic, Bojana & Gajic, Tamara & Penic, Mirjana, 2012. "Job Satisfaction Among The Employees In Novi Sad’S Tourist Agencies," Economics of Agriculture, Institute of Agricultural Economics, vol. 59(2), pages 1-12, July.
    • Handle: RePEc:ags:iepeoa:127114
    DOI: 10.22004/ag.econ.127114
    as

    Download full text from publisher

    File URL: https://ageconsearch.umn.edu/record/127114/files/4%20-%20Kovacevic_%20Gajic_%20Penic.pdf
    Download Restriction: no
    File URL: https://libkey.io/10.22004/ag.econ.127114?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Tamara GAJIÆ & Anðelija Ivkov DŽIGURSKI, 2010. "Possibilities And Problems Of Tourist Sector In Employment Stimulation On The Territory Of Vojvodina," Revista de turism - studii si cercetari in turism / Journal of tourism - studies and research in tourism, "Stefan cel Mare" University of Suceava, Romania, Faculty of Economics and Public Administration - Economy, Business Administration and Tourism Department., vol. 10(10), pages 32-41, December.
    2. Andrew E. Clark, 1998. "Measures of Job Satisfaction: What Makes a Good Job? Evidence from OECD Countries," OECD Labour Market and Social Policy Occasional Papers 34, OECD Publishing.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. P.N. (Raja) Junankar & Stéphane Mahuteau, 2005. "Do Migrants Get Good Jobs? New Migrant Settlement in Australia," The Economic Record, The Economic Society of Australia, vol. 81(s1), pages 34-46, August.
    2. Justin Mgbechi Odinioha Gabriel & L. I. Nwaeke, 2014. "An Empirical Critique of the Association of Organizational Justice and Lecturers’ Quality of Work-Life in Nigeria," International Journal of Management Sciences, Research Academy of Social Sciences, vol. 3(10), pages 774-787.
    3. KonShik Kim, 2023. "The impact of job quality on organizational commitment and job satisfaction: The moderating role of socioeconomic status," Economic and Industrial Democracy, Department of Economic History, Uppsala University, Sweden, vol. 44(3), pages 773-797, August.
    4. Arne L. Kalleberg & Stephen Vaisey, 2005. "Pathways to a Good Job: Perceived Work Quality among the Machinists in North America," British Journal of Industrial Relations, London School of Economics, vol. 43(3), pages 431-454, September.
    5. Gilles Grolleau & Naoufel Mzoughi & Sanja Pekovic, 2022. "An empirical analysis of the relationship between innovation activities and job satisfaction among French firms," Post-Print hal-03506101, HAL.
    6. Arianna Gatta & Christine Ablaza & Rose-Marie Stambe & Greg Marston, 2025. "What is a Good Job and Who Gets It? A Typological Analysis of Job Quality in a Global Sample of Countries," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 179(1), pages 481-504, August.
    7. Vicente Royuela & Jordi López-Tamayo & Jordi Suriñach, 2009. "Results of a Quality of Work Life Index in Spain. A Comparison of Survey Results and Aggregate Social Indicators," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 90(2), pages 225-241, January.
    8. Susan J. Linz & Anastasia Semykina, 2012. "What Makes Workers Happy? Anticipated Rewards and Job Satisfaction," Industrial Relations: A Journal of Economy and Society, Wiley Blackwell, vol. 51(4), pages 811-844, October.
    9. Lina María Restrepo Plaza & Paula Andrea Rivas Oyuela, 2013. "La calidad del empleo para los hombres y las mujeres: un estudio desde la informalidad, el subempleo y las percepciones," Revista Equidad y Desarrollo, Universidad de la Salle.
    10. Hana Urbancová & Monika Hudáková & Adéla Fajčíková, 2020. "Diversity Management as a Tool of Sustainability of Competitive Advantage," Sustainability, MDPI, vol. 12(12), pages 1-16, June.
    11. Vieira, José António Cabral, 2019. "Climbing the Ladders of Job Satisfaction and Employees' Organizational Commitment: A Semi-Nonparametric Approach," IZA Discussion Papers 12787, IZA Network @ LISER.
    12. Lasse Steiner & Lucian Schneider, 2013. "The happy artist: an empirical application of the work-preference model," Journal of Cultural Economics, Springer;The Association for Cultural Economics International, vol. 37(2), pages 225-246, May.
    13. Fabra, M. Eugenia & Camisón, Cesar, 2009. "Direct and indirect effects of education on job satisfaction: A structural equation model for the Spanish case," Economics of Education Review, Elsevier, vol. 28(5), pages 600-610, October.
    14. Anastasia Semykina & Susan J. Linz, 2013. "Job Satisfaction and Perceived Gender Equality in Advanced Promotion Opportunities: An Empirical Investigation," Kyklos, Wiley Blackwell, vol. 66(4), pages 591-619, November.
    15. Mokhtarian, Patricia L. & Bagley, Michael N., 2000. "Modeling employees' perceptions and proportional preferences of work locations: the regular workplace and telecommuting alternatives," Transportation Research Part A: Policy and Practice, Elsevier, vol. 34(4), pages 223-242, May.
    16. Clark, Andrew E., 2001. "What really matters in a job? Hedonic measurement using quit data," Labour Economics, Elsevier, vol. 8(2), pages 223-242, May.
    17. Aslı ERMİŞ-MERT, 2020. "A Multivariate Investigation of Overall Happiness, Job Satisfaction and Income Satisfaction of Women and Men in TurkeyAbstract: This paper examines the factors affecting working women’s and men’s overall happiness, job satisfaction and income satisfa," Sosyoekonomi Journal, Sosyoekonomi Society, issue 28(44).
    18. Jasmin Thomas, 2016. "Trends in Low-Wage Employment in Canada: Incidence, Gap and Intensity, 1997-2014," CSLS Research Reports 2016-10, Centre for the Study of Living Standards.
    19. Clark, Andrew E., 1999. "Are wages habit-forming? evidence from micro data," Journal of Economic Behavior & Organization, Elsevier, vol. 39(2), pages 179-200, June.
    20. Böhnke, Petra & Kohler, Ulrich, 2008. "Well-being and inequality," Discussion Papers, Research Unit: Inequality and Social Integration SP I 2008-201, WZB Berlin Social Science Center.

    More about this item

    Keywords

    ;
    ;

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ags:iepeoa:127114. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: AgEcon Search (email available below). General contact details of provider: https://edirc.repec.org/data/iepbgyu.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.