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Total quality management as competitive advantage: A review and empirical study

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  1. Boselie, J.P.P.E.F. & van der Wiele, A., 2002. "High Performance Work Systems," ERIM Report Series Research in Management ERS-2002-44-ORG, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
  2. David G. Sirmon & Jean–Luc Arregle & Michael A. Hitt & Justin W. Webb, 2008. "The Role of Family Influence in Firms’ Strategic Responses to Threat of Imitation," Entrepreneurship Theory and Practice, , vol. 32(6), pages 979-998, November.
  3. Rammer, Christian, 2022. "Measuring process innovation output: Results from firm-level panel data," ZEW Discussion Papers 22-002, ZEW - Leibniz Centre for European Economic Research.
  4. Taylor, W. Andrew, 1998. "TQM implementation: organisation practices and information infrastructures," Omega, Elsevier, vol. 26(6), pages 715-727, December.
  5. Conca, Francisco Jose & Llopis, Juan & Tari, Juan Jose, 2004. "Development of a measure to assess quality management in certified firms," European Journal of Operational Research, Elsevier, vol. 156(3), pages 683-697, August.
  6. Valmohammadi, Changiz & Roshanzamir, Shervin, 2015. "The guidelines of improvement: Relations among organizational culture, TQM and performance," International Journal of Production Economics, Elsevier, vol. 164(C), pages 167-178.
  7. Charles J. Corbett & María J. Montes-Sancho & David A. Kirsch, 2005. "The Financial Impact of ISO 9000 Certification in the United States: An Empirical Analysis," Management Science, INFORMS, vol. 51(7), pages 1046-1059, July.
  8. Jie Wu & Zefu Wu & Kathryn Rudie Harrigan, 2019. "Process quality management and technological innovation revisited: a contingency perspective from an emerging market," The Journal of Technology Transfer, Springer, vol. 44(6), pages 1871-1890, December.
  9. Ramakrishnan Ramanathan & Usha Ramanathan & Katarzyna Pelc & Imke Hermens, 2024. "How Do Existing Organizational Theories Help in Understanding the Responses of Food Companies for Reducing Food Waste?," Sustainability, MDPI, vol. 16(4), pages 1-18, February.
  10. Ilias Said & Abdelnaser Omran & Zulnaidi Yaacob & Zakaria Abas, 2009. "The Relationship Between Quality Management, Strategic Control Systems and Financial Performance of Malaysia Local Government," Annals - Economic and Administrative Series -, Faculty of Business and Administration, University of Bucharest, vol. 3(1), pages 23-40, December.
  11. Ana Kundid Novokmet & Andrijana Rogošiæ, 2017. "Long-Term Financial Effects of Quality Management System Maturity Based on ISO 9001 Principles," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 19(S11), pages 1003-1003.
  12. Arimura, Toshi H. & Hibiki, Akira & Katayama, Hajime, 2008. "Is a voluntary approach an effective environmental policy instrument?: A case for environmental management systems," Journal of Environmental Economics and Management, Elsevier, vol. 55(3), pages 281-295, May.
  13. Che, Tong & Cai, Jingxuan & Yang, Rui & Lai, Fujun, 2023. "Digital transformation drives product quality improvement: An organizational transparency perspective," Technological Forecasting and Social Change, Elsevier, vol. 197(C).
  14. Faizah Abd Majid* & Muhamad Kamal Sabran, 2019. "Quality Improvement Practices and Compliance Performance of Selected Malaysian SMIs: Recommendations for the Trainers," Business, Management and Economics Research, Academic Research Publishing Group, vol. 5(7), pages 104-109, 07-2019.
  15. Pipan, Karmen Kern & Gomiscek, Boštjan & Mayer, Janez, 2012. "Exploratory study of quality and excellence approaches and continuous improvement from the perspective of new institutionalism," Journal of East European Management Studies, Nomos Verlagsgesellschaft mbH & Co. KG, vol. 17(3), pages 313-332.
  16. Sadikoglu, Esin & Zehir, Cemal, 2010. "Investigating the effects of innovation and employee performance on the relationship between total quality management practices and firm performance: An empirical study of Turkish firms," International Journal of Production Economics, Elsevier, vol. 127(1), pages 13-26, September.
  17. Freiesleben, Johannes, 2008. "A proposal for an economic quality loss function," International Journal of Production Economics, Elsevier, vol. 113(2), pages 1012-1024, June.
  18. Sunder M, Vijaya & Ganesh, L.S., 2021. "Lean additives in a service factory: A design science approach," Technovation, Elsevier, vol. 104(C).
  19. Hung, Richard Yu Yuan & Yang, Baiyin & Lien, Bella Ya-Hui & McLean, Gary N. & Kuo, Yu-Ming, 2010. "Dynamic capability: Impact of process alignment and organizational learning culture on performance," Journal of World Business, Elsevier, vol. 45(3), pages 285-294, July.
  20. Marina Godinho Antunes & Joaquín Texeira Quirós & Maria do Rosáirio Texeira Fernandes Justino, 2018. "Role of Management Control Systems in Quality, Innovation and Organizational Performance in Portugal SMES Companies," International Journal of Innovation and Technology Management (IJITM), World Scientific Publishing Co. Pte. Ltd., vol. 15(02), pages 1-22, April.
  21. Calvo-Mora, Arturo & Roldán, José Luis, 2016. "The role of strategic planning in excellence management systemsAuthor-Name: Suarez, Eva," European Journal of Operational Research, Elsevier, vol. 248(2), pages 532-542.
  22. Ch. V. V. S. N. V. Prasad, 2018. "An Empirical Study on TQM Practices and its Influence on Employee Satisfaction and Performance in Technical Institutions: Teachers' Perspectives," GATR Journals jmmr195, Global Academy of Training and Research (GATR) Enterprise.
  23. Yee, Rachel W.Y. & Yeung, Andy C.L. & Edwin Cheng, T.C., 2010. "An empirical study of employee loyalty, service quality and firm performance in the service industry," International Journal of Production Economics, Elsevier, vol. 124(1), pages 109-120, March.
  24. Sing What Tee & Paul L. Bowen & Peta Doyle & Fiona H. Rohde, 2007. "Factors influencing organizations to improve data quality in their information systems," Accounting and Finance, Accounting and Finance Association of Australia and New Zealand, vol. 47(2), pages 335-355, June.
  25. Voeten, J.J., 2012. "Understanding responsible innovation in small producers’ clusters in Northern Vietnam : A grounded theory approach to globalization and poverty alleviation," Other publications TiSEM e01da02b-ef2b-47c9-8d06-4, Tilburg University, School of Economics and Management.
  26. Boon In Tan & Kee Luen Wong & Chee Keong Choong, 2013. "TQM and Family Owned Business: Performance and Sustainability," Diversity, Technology, and Innovation for Operational Competitiveness: Proceedings of the 2013 International Conference on Technology Innovation and Industrial Management,, ToKnowPress.
  27. Yvan Barel & Sandrine Fremaux, 2011. "Les coûts cachés liés à des mesures d’amélioration des services:l’exemple des caisses d’un hypermarché," Revue Finance Contrôle Stratégie, revues.org, vol. 14(3), pages 91-117, September.
  28. Delis, Manthos D. & Kazakis, Pantelis & Zopounidis, Constantin, 2023. "Management and takeover decisions," European Journal of Operational Research, Elsevier, vol. 304(3), pages 1256-1268.
  29. Ali Bakhit Jaafreh & Abedalfattah Z. Al-abedallat, 2013. "The Effect of Quality Management Practices on Organizational Performance in Jordan: An Empirical Study," International Journal of Financial Research, International Journal of Financial Research, Sciedu Press, vol. 4(1), pages 93-109, January.
  30. Yvan Barel & Sandrine Frémeaux, 2011. "Les coûts cachés liés à des mesures d'amélioration des services. L'exemple des caisses d'un hypermarché," Post-Print hal-00771831, HAL.
  31. Naveed Saif & Muhammad Tahir Khan & Sadaqat Ali & Fazli Wadood, 2019. "Laohavichien Model Of Leadership And Quality For Pakistan.What It Is And Why It’S Important For Sme’S," IBT Journal of Business Studies (JBS), Ilma University, Faculty of Management Science, vol. 15(2), pages 43-61.
  32. Bryan Hong, 2020. "Power to the outsiders: External hiring and decision authority allocation within organizations," Strategic Management Journal, Wiley Blackwell, vol. 41(9), pages 1628-1652, September.
  33. Younès El Manzani & Mohamed Larbi Sidmou & Jean-Jack Cegarra, 2018. "Does IS0 9001 quality management system support product innovation? An analysis from the sociotechnical systems theory," Post-Print hal-03080217, HAL.
  34. Bhatt, Ganesh D. & Stump, Rodney L., 2001. "An empirically derived model of the role of IS networks in business process improvement initiatives," Omega, Elsevier, vol. 29(1), pages 29-48, February.
  35. Mellat-Parast, Mahour, 2015. "A longitudinal assessment of the linkages among the Baldrige criteria using independent reviewers’ scores," International Journal of Production Economics, Elsevier, vol. 164(C), pages 24-34.
  36. Amer Sohail & Usman Rehman & Usman Ali & M. Azeem, 2015. "Measuring Service Quality using Servqual Model in Pakistan," International Journal of Financial Markets, Research Academy of Social Sciences, vol. 1(1), pages 1-7.
  37. Tari, Juan Jose & Molina, Jose Francisco & Castejon, Juan Luis, 2007. "The relationship between quality management practices and their effects on quality outcomes," European Journal of Operational Research, Elsevier, vol. 183(2), pages 483-501, December.
  38. Terziovski, Milé & Guerrero, Jose-Luis, 2014. "ISO 9000 quality system certification and its impact on product and process innovation performance," International Journal of Production Economics, Elsevier, vol. 158(C), pages 197-207.
  39. Manthos D. Delis & Pantelis Kazakis & Constantin Zopounidis, 2021. "Management Practices and Takeover Decisions," Working Papers 2021_10, Business School - Economics, University of Glasgow.
  40. Martinez-Costa, Micaela & Martinez-Lorente, Angel R. & Choi, Thomas Y., 2008. "Simultaneous consideration of TQM and ISO 9000 on performance and motivation: An empirical study of Spanish companies," International Journal of Production Economics, Elsevier, vol. 113(1), pages 23-39, May.
  41. de Koster, M.B.M. & Shinohara, M., 2006. "Supply-Chain Culture Clashes in Europe. Pitfalls in Japanese Service Operations," ERIM Report Series Research in Management ERS-2006-007-LIS, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
  42. Samuel Kwesi Afrane & De-Graft Owusu-Manu & Michael Adesi, 2014. "Infusion of TQM in Management Consulting Professional Training in Ghana: Exploring Key Strategic Issues," International Journal of Management Sciences, Research Academy of Social Sciences, vol. 2(1), pages 44-60.
  43. Sim Choon Ling & Muhammad Shahar Jusoh & Noormaizatul Akmar Ishak, 2018. "An Integrative Theoretical Framework for Understanding the Role of Structural Capability in Quality Management Practices on Quality Performance," International Journal of Asian Social Science, Asian Economic and Social Society, vol. 8(11), pages 974-984, November.
  44. Taiwo Hussainat Idiaro & Ibikunle Afeez Kayode & Samuel Oluwatumise Olatunbosun & Bello Taofik Abidemi & Iliyasu Shiyanbade Najeemdeen, 2019. "The Relationship between Entrepreneur Orientation and Performance," Academic Journal of Economic Studies, Faculty of Finance, Banking and Accountancy Bucharest,"Dimitrie Cantemir" Christian University Bucharest, vol. 5(1), pages 31-35, March.
  45. Fasil Taddese, 2017. "Application of TQM for Innovation: An Exploratory Research of Japanese, Indian and Thailand Companies," International Journal of Innovation and Technology Management (IJITM), World Scientific Publishing Co. Pte. Ltd., vol. 14(04), pages 1-20, August.
  46. Daniel I. Prajogo, 2008. "The sustainability of ISO 9001 in a legal service organisation," The Service Industries Journal, Taylor & Francis Journals, vol. 28(5), pages 603-614, June.
  47. Dag Øivind Madsen, 2020. "Have the Reports of TQM’s Death Been Greatly Exaggerated? A Re-Examination of the Concept’s Historical Popularity Trajectory," Administrative Sciences, MDPI, vol. 10(2), pages 1-25, May.
  48. Mary Kate Batistich & Timothy N Bond, 2023. "Stalled Racial Progress and Japanese Trade in the 1970s and 1980s," The Review of Economic Studies, Review of Economic Studies Ltd, vol. 90(6), pages 2792-2821.
  49. Su, Hung-Chung & Kao, Ta-Wei (Daniel) & Linderman, Kevin, 2020. "Where in the supply chain network does ISO 9001 improve firm productivity?," European Journal of Operational Research, Elsevier, vol. 283(2), pages 530-540.
  50. Layla Faisal Al-Halwachi, 2018. "Female Leadership Style: Evolving Paradox," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 8(6), pages 773-794, June.
  51. Zahirul Hoque & Manzurul Alam, 1999. "TQM adoption, institutionalism and changes in management accounting systems: a case study," Accounting and Business Research, Taylor & Francis Journals, vol. 29(3), pages 199-210.
  52. Cinzia Daraio & Leopold Simar & Paul W. Wilson, 2019. "Quality and its Impact on Efficiency," LEM Papers Series 2019/06, Laboratory of Economics and Management (LEM), Sant'Anna School of Advanced Studies, Pisa, Italy.
  53. Moayyad AL-FAWAEER & Mousa KHAIREDDIN, 2020. "The Impact Of Quality Management(Qm) On Job Satisfaction Across Knowledge Sharing As A Moderating Variable In Greater Amman Governorate," CrossCultural Management Journal, Fundația Română pentru Inteligența Afacerii, Editorial Department, issue 1, pages 7-16, July.
  54. Carla Andrade Arteaga & Raúl Rodríguez-Rodríguez & Juan-José Alfaro-Saiz & María-José Verdecho, 2020. "An ANP-Balanced Scorecard Methodology to Quantify the Impact of TQM Elements on Organisational Strategic Sustainable Development: Application to an Oil Firm," Sustainability, MDPI, vol. 12(15), pages 1-19, August.
  55. Thomas I. Chacko & John G. Wacker & Mohamad Mahdy Asar, 1997. "Technological and human resource management practices in addressing perceived competitiveness in agribusiness firms," Agribusiness, John Wiley & Sons, Ltd., vol. 13(1), pages 93-105.
  56. Paul E. Bierly III & Paula S. Daly, 2007. "Alternative Knowledge Strategies, Competitive Environment, and Organizational Performance in Small Manufacturing Firms," Entrepreneurship Theory and Practice, , vol. 31(4), pages 493-516, July.
  57. Adams, Mike, 1999. "Determinants of ISO accreditation in the New Zealand manufacturing sector," Omega, Elsevier, vol. 27(2), pages 285-292, April.
  58. M. R. Ibrahim & D. U. Muhammad & B. Muhammad & J. O. Alaezi & J. Agidani, 2023. "The Key to Organizational and construction Excellence: A Study of Total Quality Management," Papers 2305.13104, arXiv.org.
  59. Lindawati Gani & Johnny Jermias, 2012. "The Effects of Strategy–Management Control System Misfits on Firm Performance," Accounting Perspectives, John Wiley & Sons, vol. 11(3), pages 165-196, September.
  60. Olakunle Jayeola & Shafie Sidek & Zulkiflee Abdul-Samad & Nornajihah Nadia Hasbullah & Saiful Anwar & Nguyen Binh An & Vu Thi Nga & Omar Al-Kasasbeh & Samrat Ray, 2022. "The Mediating and Moderating Effects of Top Management Support on the Cloud ERP Implementation–Financial Performance Relationship," Sustainability, MDPI, vol. 14(9), pages 1-17, May.
  61. Rupert L. Matthews, 2024. "Theory of Constraints and Bitcoin: Introducing a New Fulcrum," Challenges, MDPI, vol. 15(1), pages 1-8, January.
  62. Dostie Benoit & Jayaraman Rajshri, 2012. "Organizational Redesign, Information Technologies and Workplace Productivity," The B.E. Journal of Economic Analysis & Policy, De Gruyter, vol. 12(1), pages 1-41, February.
  63. Alsawafi, Ahmed & Lemke, Fred & Yang, Ying, 2021. "The impacts of internal quality management relations on the triple bottom line: A dynamic capability perspective," International Journal of Production Economics, Elsevier, vol. 232(C).
  64. Cornelia Storz & Werner Pascha, 2011. "Japan’s Silver Market: Creating a New Industry under Uncertainty," Chapters, in: Werner Pascha & Cornelia Storz & Markus Taube (ed.), Institutional Variety in East Asia, chapter 10, Edward Elgar Publishing.
  65. Yaser Mansour Almansour, 2015. "The Impact of Total Quality Management Components on Firms Performance," International Journal of Management Sciences, Research Academy of Social Sciences, vol. 6(8), pages 384-394.
  66. Andy C. L. Yeung & Chris K. Y. Lo & T. C. E. Cheng, 2011. "Behind the Iron Cage: An Institutional Perspective on ISO 9000 Adoption and CEO Compensation," Organization Science, INFORMS, vol. 22(6), pages 1600-1612, December.
  67. Escrig, Ana B. & de Menezes, Lilian M., 2015. "What characterizes leading companies within business excellence models? An analysis of “EFQM Recognized for Excellence” recipients in Spain," International Journal of Production Economics, Elsevier, vol. 169(C), pages 362-375.
  68. Joon-ho Kim & Bong-ihn Seok & Hyun-ju Choi & Seung-hye Jung & Jong-pil Yu, 2020. "Sustainable Management Activities: A Study on the Relations between Technology Commercialization Capabilities, Sustainable Competitive Advantage, and Business Performance," Sustainability, MDPI, vol. 12(19), pages 1-31, September.
  69. Pascha, Werner & Storz, Cornelia, 2008. "How are markets created? The case of Japan's silver market," Working Papers on East Asian Studies 78/2008, University of Duisburg-Essen, Institute of East Asian Studies IN-EAST.
  70. Lutfi, Abdalwali & Alrawad, Mahmaod & Alsyouf, Adi & Almaiah, Mohammed Amin & Al-Khasawneh, Ahmad & Al-Khasawneh, Akif Lutfi & Alshira'h, Ahmad Farhan & Alshirah, Malek Hamed & Saad, Mohamed & Ibrahim, 2023. "Drivers and impact of big data analytic adoption in the retail industry: A quantitative investigation applying structural equation modeling," Journal of Retailing and Consumer Services, Elsevier, vol. 70(C).
  71. Oluwaseun Niyi Anifowose & Matina Ghasemi & Banji Rildwan Olaleye, 2022. "Total Quality Management and Small and Medium-Sized Enterprises’ (SMEs) Performance: Mediating Role of Innovation Speed," Sustainability, MDPI, vol. 14(14), pages 1-19, July.
  72. Crifo, Patricia & Diaye, Marc-Arthur & Pekovic, Sanja, 2016. "CSR related management practices and firm performance: An empirical analysis of the quantity–quality trade-off on French data," International Journal of Production Economics, Elsevier, vol. 171(P3), pages 405-416.
  73. Kenneth Ugochukwu NNADI & Augustine Egwu NDU OKO, 2021. "The impact of Lean Inventory Management Practices on Firm Performance: A Study of Selected Oil and Gas Companies in Rivers State, Nigeria," International Journal of Research and Scientific Innovation, International Journal of Research and Scientific Innovation (IJRSI), vol. 8(3), pages 123-135, March.
  74. Faisal Talib & Zillur Rahman & Asif Akhtar, 2013. "An instrument for measuring the key practices of total quality management in ICT industry: an empirical study in India," Service Business, Springer;Pan-Pacific Business Association, vol. 7(2), pages 275-306, June.
  75. Cho, Young Sik & Linderman, Kevin, 2019. "Metacognition-based process improvement practices," International Journal of Production Economics, Elsevier, vol. 211(C), pages 132-144.
  76. Yongbo Li & Ali Diabat & Chung-Cheng Lu, 2020. "Leagile supplier selection in Chinese textile industries: a DEMATEL approach," Annals of Operations Research, Springer, vol. 287(1), pages 303-322, April.
  77. Liang, Chih-Chin & Yu, Annie Pei-I & Le, Thi Hong, 2021. "Customers focus and impulse buying at night markets," Journal of Retailing and Consumer Services, Elsevier, vol. 60(C).
  78. Mohammed Alosani & Hassan Al-Dhaafri & Rushami Yusoff, 2016. "Mechanism of Benchmarking and Its Impact on Organizational Performance," International Journal of Business and Management, Canadian Center of Science and Education, vol. 11(10), pages 172-172, September.
  79. Escrig-Tena, Ana B. & Segarra-Ciprés, Mercedes & García-Juan, Beatriz & Beltrán-Martín, Inmaculada, 2018. "The impact of hard and soft quality management and proactive behaviour in determining innovation performance," International Journal of Production Economics, Elsevier, vol. 200(C), pages 1-14.
  80. Prybutok, Victor R. & Ramasesh, Ranga, 2005. "An action-research based instrument for monitoring continuous quality improvement," European Journal of Operational Research, Elsevier, vol. 166(2), pages 293-309, October.
  81. Dmitrijs Solovjovs & Aleksandrs Kotlars & Valerijs Skribans & Katalin Liptak, 2017. "The Economic Significance of People Skills for Effective Enterprise Management," Eastern European Business and Economics Journal, Eastern European Business and Economics Studies Centre, vol. 3(4), pages 360-375.
  82. Chen, Xiangpeng & Wang, Rongxi & Gao, Jianmin, 2023. "An optimization framework for enterprise quality infrastructure system under coupling constraints," International Journal of Production Economics, Elsevier, vol. 262(C).
  83. Ching-Chow Yang & Yung-Tsan Jou & Ming-Chang Lin & Riana Magdalena Silitonga & Ronald Sukwadi, 2022. "The Development of the New Process of Design for Six Sigma (DFSS) and Its Application," Sustainability, MDPI, vol. 14(15), pages 1-25, July.
  84. Simona Cătălina ȘTEFAN & Ion POPA & Octavian Cosmin DOBRIN & Doina I. POPESCU, 2017. "Particularities of Management Tools Employed within Romanian Organizations. A Pilot Study," ECONOMIC COMPUTATION AND ECONOMIC CYBERNETICS STUDIES AND RESEARCH, Faculty of Economic Cybernetics, Statistics and Informatics, vol. 51(3), pages 109-125.
  85. Nayak, Bishwajit & Bhattacharyya, Som Sekhar & Krishnamoorthy, Bala, 2022. "Exploring the black box of competitive advantage – An integrated bibliometric and chronological literature review approach," Journal of Business Research, Elsevier, vol. 139(C), pages 964-982.
  86. Usha Lenka & Damodar Suar & Pratap K.J. Mohapatra, 2010. "Soft and Hard Aspects of Quality Management Practices Influencing Service Quality and Customer Satisfaction in Manufacturing-oriented Services," Global Business Review, International Management Institute, vol. 11(1), pages 79-101, January.
  87. Volodymyr Babich & Christopher S. Tang, 2012. "Managing Opportunistic Supplier Product Adulteration: Deferred Payments, Inspection, and Combined Mechanisms," Manufacturing & Service Operations Management, INFORMS, vol. 14(2), pages 301-314, April.
  88. Gagalyuk, Taras, 2012. "Goal achievement in supply chain networks: A study of the Ukrainian agri-food business," Studies on the Agricultural and Food Sector in Transition Economies, Leibniz Institute of Agricultural Development in Transition Economies (IAMO), volume 64, number 64.
  89. Ghobadian, A. & Gallear, D., 2001. "TQM implementation: an empirical examination and proposed generic model," Omega, Elsevier, vol. 29(4), pages 343-359, August.
  90. Donna Ramirez Harrington & Madhu Khanna & George Deltas, 2008. "Striving to be green: the adoption of total quality environmental management," Applied Economics, Taylor & Francis Journals, vol. 40(23), pages 2995-3007.
  91. King, Robyn & Clarkson, Peter, 2015. "Management control system design, ownership, and performance in professional service organisations," Accounting, Organizations and Society, Elsevier, vol. 45(C), pages 24-39.
  92. Cosmina Laura RAT & Cristina TOADERE & Alina Rodica GAL, 2020. "THE IMPACT OF TOTAL QUALITY MANAGEMENT ON ORGANIZATIONAL PERFORMANCE IN SMEs," Proceedings of the INTERNATIONAL MANAGEMENT CONFERENCE, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 14(1), pages 664-676, November.
  93. Escrig-Tena, Ana B. & Segarra-Ciprés, Mercedes & García-Juan, Beatriz, 2021. "Incremental and radical product innovation capabilities in a quality management context: Exploring the moderating effects of control mechanisms," International Journal of Production Economics, Elsevier, vol. 232(C).
  94. Tari, Juan Jose & Sabater, Vicente, 2004. "Quality tools and techniques: Are they necessary for quality management?," International Journal of Production Economics, Elsevier, vol. 92(3), pages 267-280, December.
  95. Juan L. Nicolau & Ricardo Sellers, 2011. "The Effect of Quality on Hotel Risk," Tourism Economics, , vol. 17(1), pages 39-52, February.
  96. Corredor, Pilar & Goñi, Salomé, 2011. "TQM and performance: Is the relationship so obvious?," Journal of Business Research, Elsevier, vol. 64(8), pages 830-838, August.
  97. Konecny, Philipp A. & Thun, Jörn-Henrik, 2011. "Do it separately or simultaneously--An empirical analysis of a conjoint implementation of TQM and TPM on plant performance," International Journal of Production Economics, Elsevier, vol. 133(2), pages 496-507, October.
  98. Krohmer, Harley & Homburg, Christian & Workman, John P., 2002. "Should marketing be cross-functional? Conceptual development and international empirical evidence," Journal of Business Research, Elsevier, vol. 55(6), pages 451-465, June.
  99. Khor Saw Chin* & Saudah Sofian & Oh Yit Leng, 2018. "The Impact of Total Quality Management on Corporate Performance in Malaysian Public Listed Companies," The Journal of Social Sciences Research, Academic Research Publishing Group, pages 22-30:2.
  100. Ilona Baumane & Rebekka Vedina, 2011. "Capacities and Competencies as Sources of Competitive Advantage: The Case Study of Latvian Hotels," REVISTA DE MANAGEMENT COMPARAT INTERNATIONAL/REVIEW OF INTERNATIONAL COMPARATIVE MANAGEMENT, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 12(2), pages 301-318, May.
  101. Ozlem Ayaz Arda & Erkan Bayraktar & Ekrem Tatoglu, 2019. "How do integrated quality and environmental management practices affect firm performance? Mediating roles of quality performance and environmental proactivity," Business Strategy and the Environment, Wiley Blackwell, vol. 28(1), pages 64-78, January.
  102. Sang M. Lee & DonHee Lee, 2022. "Developing Green Healthcare Activities in the Total Quality Management Framework," IJERPH, MDPI, vol. 19(11), pages 1-20, May.
  103. One-Ki (Daniel) Lee & Vallabh Sambamurthy & Kai H. Lim & Kwok Kee Wei, 2015. "How Does IT Ambidexterity Impact Organizational Agility?," Information Systems Research, INFORMS, vol. 26(2), pages 398-417, June.
  104. Catherine Maware & David M. Parsley, 2023. "Can Industry 4.0 Assist Lean Manufacturing in Attaining Sustainability over Time? Evidence from the US Organizations," Sustainability, MDPI, vol. 15(3), pages 1-23, January.
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  106. Lilian DE MENEZES & Garry GELADE & Stephen WOOD, 2008. "A Longitudinal Study of the Latent Class Clusters of Modern Management Practices and their Association with Organizational Performance in British Manufacturing," EcoMod2008 23800028, EcoMod.
  107. Gordana Pejović & Jovan Filipović & Ljiljana Tasić & Valentina Marinković, 2016. "Towards medicines regulatory authorities' quality performance improvement: value for public health," International Journal of Health Planning and Management, Wiley Blackwell, vol. 31(1), pages 22-40, January.
  108. Dumas, Jean-Malik, 2016. "Essays in behavioral strategy," Other publications TiSEM a04c1b1b-eeed-48ad-894b-7, Tilburg University, School of Economics and Management.
  109. Golini, Ruggero & Kalchschmidt, Matteo, 2015. "Managing inventories in global sourcing contexts: A contingency perspective," International Journal of Production Economics, Elsevier, vol. 165(C), pages 64-78.
  110. Kirchner, Alexander & Labusch, Nils & Lopez Cordoba, Adriana & Sartor, Sebastian & Tumbas, Sanja & Villalon, Enrique & Wiethoff, Sebastian, 2011. "Network e-Volution," ERCIS Working Papers 11, University of Münster, European Research Center for Information Systems (ERCIS).
  111. Kevin F Mole & George Bramley, 2006. "Making Policy Choices in Nonfinancial Business Support: An International Comparison," Environment and Planning C, , vol. 24(6), pages 885-908, December.
  112. Iqbal, Tahir & Huq, Faizul & Bhutta, M. Khurrum S., 2018. "Agile manufacturing relationship building with TQM, JIT, and firm performance: An exploratory study in apparel export industry of Pakistan," International Journal of Production Economics, Elsevier, vol. 203(C), pages 24-37.
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