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Development of a measure to assess quality management in certified firms

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  • Conca, Francisco Jose
  • Llopis, Juan
  • Tari, Juan Jose

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  • Conca, Francisco Jose & Llopis, Juan & Tari, Juan Jose, 2004. "Development of a measure to assess quality management in certified firms," European Journal of Operational Research, Elsevier, vol. 156(3), pages 683-697, August.
    • Handle: RePEc:eee:ejores:v:156:y:2004:i:3:p:683-697
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    References listed on IDEAS

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    1. Thomas C. Powell, 1995. "Total quality management as competitive advantage: A review and empirical study," Strategic Management Journal, Wiley Blackwell, vol. 16(1), pages 15-37.
    2. Lee Cronbach, 1951. "Coefficient alpha and the internal structure of tests," Psychometrika, Springer;The Psychometric Society, vol. 16(3), pages 297-334, September.
    3. Easton, George S & Jarrell, Sherry L, 1998. "The Effects of Total Quality Management on Corporate Performance: An Empirical Investigation," The Journal of Business, University of Chicago Press, vol. 71(2), pages 253-307, April.
    4. Nicolau, Juan Luis & Sellers, Ricardo, 2002. "The stock market's reaction to quality certification: Empirical evidence from Spain," European Journal of Operational Research, Elsevier, vol. 142(3), pages 632-641, November.
    5. Stuart, Michael & Mullins, Eamonn & Drew, Eileen, 1996. "Statistical quality control and improvement," European Journal of Operational Research, Elsevier, vol. 88(2), pages 203-214, January.
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    1. Sadikoglu, Esin & Zehir, Cemal, 2010. "Investigating the effects of innovation and employee performance on the relationship between total quality management practices and firm performance: An empirical study of Turkish firms," International Journal of Production Economics, Elsevier, vol. 127(1), pages 13-26, September.
    2. Reza sepavand & sayed najmedin mousavi & Davoud Padervand, 2015. "Study on the Effect of Affecting Factors on the Stone Export Performance in Lorestan Province," Asian Economic and Financial Review, Asian Economic and Social Society, vol. 5(1), pages 179-193, January.
    3. Delis, Manthos D. & Iosifidi, Maria & Tsionas, Mike, 2020. "Management estimation in banking," European Journal of Operational Research, Elsevier, vol. 284(1), pages 355-372.
    4. Abdo Ali Homaid & Ali Yusob Md Zain & Yahya Ali Al-Matari & Mohd Sobri Minai & Fais Bin Ahmad, 2017. "The Role of Customer-focused Strategies to Improve Islamic Microfinance Institutions Performance: Empirical Evidence and Lessons from Yemen," International Review of Management and Marketing, Econjournals, vol. 7(1), pages 291-299.
    5. Songul Zehir & Cemal Zehir, 2023. "Effects of Total Quality Management Practices on Financial and Operational Performance of Hospitals," Sustainability, MDPI, vol. 15(21), pages 1-24, October.
    6. Bayazit, Ozden & Karpak, Birsen, 2007. "An analytical network process-based framework for successful total quality management (TQM): An assessment of Turkish manufacturing industry readiness," International Journal of Production Economics, Elsevier, vol. 105(1), pages 79-96, January.
    7. Younès El Manzani & Mostapha El Idrissi & Zakaria Lissaneddine, 2022. "Soft quality management practices and product innovation ambidexterity: the mediating role of market orientation ambidexterity," Post-Print hal-04317941, HAL.
    8. Manjeet Kharub & Rajiv Kumar Sharma, 2016. "Investigating the role of CSF’s for successful implementation of quality management practices in MSMEs," International Journal of System Assurance Engineering and Management, Springer;The Society for Reliability, Engineering Quality and Operations Management (SREQOM),India, and Division of Operation and Maintenance, Lulea University of Technology, Sweden, vol. 7(1), pages 247-273, December.
    9. Khor Wei Min & Abdo Ali Homaid & Mohd Sobri Minai & Ali Yusob Md Zain, 2016. "Total Quality Management Practices and Microfinance Institutions Performance in Yemen: The Resource Based View Theory Perspective," International Review of Management and Marketing, Econjournals, vol. 6(4), pages 1005-1012.
    10. H. Aghajani & M. Ahmadpour, 2011. "Application of fuzzy topsis for ranking suppliers of supply chain in automobile manufacturing companies in Iran," Fuzzy Information and Engineering, Springer, vol. 3(4), pages 433-444, December.
    11. Calvo-Mora, Arturo & Roldán, José Luis, 2016. "The role of strategic planning in excellence management systemsAuthor-Name: Suarez, Eva," European Journal of Operational Research, Elsevier, vol. 248(2), pages 532-542.
    12. Prybutok, Victor & Zhang, Xiaoni & Peak, Daniel, 2011. "Assessing the effectiveness of the Malcolm Baldrige National Quality Award model with municipal government," Socio-Economic Planning Sciences, Elsevier, vol. 45(3), pages 118-129, September.
    13. Claver-Cortés, Enrique & Pertusa-Ortega, Eva M. & Molina-Azorín, José F., 2012. "Characteristics of organizational structure relating to hybrid competitive strategy: Implications for performance," Journal of Business Research, Elsevier, vol. 65(7), pages 993-1002.
    14. Álvarez García, José & De la Cruz del Río Rama, María & Vila Alonso, Mercedes & Fraiz Brea, José Antonio, 2014. "Relação de dependência entre os fatores críticos de qualidade e impacto social," RAE - Revista de Administração de Empresas, FGV-EAESP Escola de Administração de Empresas de São Paulo (Brazil), vol. 54(6), November.
    15. Khor Wei Min & Abdo Ali Homaid & Mohd Sobri Minai & Ali Yusob Md Zain, 2016. "Total Quality Management Practices and Microfinance Institutions Performance in Yemen: The Resource Based View Theory Perspective," International Review of Management and Marketing, Econjournals, vol. 6(4), pages 1005-1012.
    16. Llorenç Bagur-Femenías & Jordi Perramon & Marc Oliveras-Villanueva, 2019. "Effects of Service Quality Policies in the Tourism Sector Performance: An Empirical Analysis of Spanish Hotels and Restaurants," Sustainability, MDPI, vol. 11(3), pages 1-13, February.
    17. Nicolau, Juan Luis & Sellers, Ricardo, 2010. "The quality of quality awards: Diminishing information asymmetries in a hotel chain," Journal of Business Research, Elsevier, vol. 63(8), pages 832-839, August.
    18. Robert A.W. Kok & Paul H. Driessen, 2011. "Antecedents of market orientation in semi-public service organizations: a study of Dutch housing associations," The Service Industries Journal, Taylor & Francis Journals, vol. 32(12), pages 1901-1921, February.
    19. María Alonso-Almeida & Llorenç Bagur-Femenías & Josep Llach, 2015. "The adoption of quality management practices and their impact on business performance in small service companies: the case of Spanish travel agencies," Service Business, Springer;Pan-Pacific Business Association, vol. 9(1), pages 57-75, March.
    20. Tari­, Juan José, 2008. "Self-assessment exercises: A comparison between a private sector organisation and higher education institutions," International Journal of Production Economics, Elsevier, vol. 114(1), pages 105-118, July.

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