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Investigating the role of CSF’s for successful implementation of quality management practices in MSMEs

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  • Manjeet Kharub

    (National Institute of Technology)

  • Rajiv Kumar Sharma

    (National Institute of Technology)

Abstract

The purpose of this paper is to develop and propose a structural framework which may help in successful implementation of quality management (QM) practices in micro, small and medium enterprises. Extent review of literature on QM and quality performance in chronological order is carried out to accomplish the objective of this study. A total of 20 critical success factors (CSF) has been identified and a structural framework has been proposed. Further, to support the framework various hypotheses have been formulated and tested. The survey questionnaire was designed and responses from about 215 ISO certified companies have been used for empirical analyses. The data was analyzed using cross-tabulations and Chi square (χ2) test was used to test the stated hypotheses. Further, bivariate Pearson’s (r) coefficient was used to quantify the impact of relationship among CSF’s and QM practices. From the results, the value of χ2 coefficient was found between (121.01 267.28), which is statistically significant at (p

Suggested Citation

  • Manjeet Kharub & Rajiv Kumar Sharma, 2016. "Investigating the role of CSF’s for successful implementation of quality management practices in MSMEs," International Journal of System Assurance Engineering and Management, Springer;The Society for Reliability, Engineering Quality and Operations Management (SREQOM),India, and Division of Operation and Maintenance, Lulea University of Technology, Sweden, vol. 7(1), pages 247-273, December.
    • Handle: RePEc:spr:ijsaem:v:7:y:2016:i:1:d:10.1007_s13198-015-0394-y
    DOI: 10.1007/s13198-015-0394-y
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    References listed on IDEAS

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    Cited by:

    1. Chen, Lujie & Jia, Fu & Li, Taiyu & Zhang, Tianyu, 2021. "Supply chain leadership and firm performance: A meta-analysis," International Journal of Production Economics, Elsevier, vol. 235(C).

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