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Quality tools and techniques: Are they necessary for quality management?

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  • Tari, Juan Jose
  • Sabater, Vicente
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    Bibliographic Info

    Article provided by Elsevier in its journal International Journal of Production Economics.

    Volume (Year): 92 (2004)
    Issue (Month): 3 (December)
    Pages: 267-280

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    Handle: RePEc:eee:proeco:v:92:y:2004:i:3:p:267-280

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    Web page: http://www.elsevier.com/locate/ijpe

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    1. Kevin B. Hendricks & Vinod R. Singhal, 1997. "Does Implementing an Effective TQM Program Actually Improve Operating Performance? Empirical Evidence from Firms That Have Won Quality Awards," Management Science, INFORMS, INFORMS, vol. 43(9), pages 1258-1274, September.
    2. Easton, George S & Jarrell, Sherry L, 1998. "The Effects of Total Quality Management on Corporate Performance: An Empirical Investigation," The Journal of Business, University of Chicago Press, vol. 71(2), pages 253-307, April.
    3. Bayo-Moriones, Alberto & Merino-Diaz de Cerio, Javier, 2001. "Quality management and high performance work practices: Do they coexist?," International Journal of Production Economics, Elsevier, Elsevier, vol. 73(3), pages 251-259, October.
    4. Zackrisson, J. & Franzen, M. & Melbin, M. & Shahnavaz, H., 1995. "Quality by a step-by-step program in low scale industries," International Journal of Production Economics, Elsevier, Elsevier, vol. 41(1-3), pages 419-427, October.
    5. Govers, Cor P. M., 2001. "QFD not just a tool but a way of quality management," International Journal of Production Economics, Elsevier, Elsevier, vol. 69(2), pages 151-159, January.
    6. Lai, Kee-Hung, 2003. "Market orientation in quality-oriented organizations and its impact on their performance," International Journal of Production Economics, Elsevier, Elsevier, vol. 84(1), pages 17-34, April.
    7. Peterson, Robert A, 1994. " A Meta-analysis of Cronbach's Coefficient Alpha," Journal of Consumer Research, University of Chicago Press, University of Chicago Press, vol. 21(2), pages 381-91, September.
    8. Ritchie, L. & Dale, B. G., 2000. "Self-assessment using the business excellence model: A study of practice and process," International Journal of Production Economics, Elsevier, Elsevier, vol. 66(3), pages 241-254, July.
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    Cited by:
    1. Harrington, Donna Ramirez & Khanna, Madhu & Deltas, George, 2005. "Why Do Firms Strive to Be Green? Explaining the Adoption of Total Quality Environmental Management," Working Papers 34125, University of Guelph, Department of Food, Agricultural and Resource Economics.
    2. Bayo-Moriones, Alberto & Merino-Díaz-de-Cerio, Javier & Antonio Escamilla-de-León, Sergio & Mary Selvam, Rejina, 2011. "The impact of ISO 9000 and EFQM on the use of flexible work practices," International Journal of Production Economics, Elsevier, Elsevier, vol. 130(1), pages 33-42, March.
    3. Vanajah Siva, 2012. "Improvement in Product Development: Use of back-end data to support upstream efforts of Robust Design Methodology," Quality Innovation Prosperity, Technical University of Košice, Department of integrated management, Technical University of Košice, Department of integrated management, vol. 16(2).
    4. Mackelprang, Alan W. & Jayaram, Jayanth & Xu, Kefeng, 2012. "The influence of types of training on service system performance in mass service and service shop operations," International Journal of Production Economics, Elsevier, Elsevier, vol. 138(1), pages 183-194.
    5. Wu, Sarah Jinhui & Zhang, Dongli, 2013. "Analyzing the effectiveness of quality management practices in China," International Journal of Production Economics, Elsevier, Elsevier, vol. 144(1), pages 281-289.

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