Quality Management and Job Quality: How the ISO 9001 Standard for Quality Management Systems Affects Employees and Employers
AbstractSeveral studies have examined how the ISO 9001 Quality Management System standard predicts changes in organizational outcomes such as profits. This is the first large-scale study to explore how employee outcomes such as employment, earnings, and health and safety change when employers adopt ISO 9001. We analyzed a matched sample of nearly 1,000 companies in California. ISO 9001 adopters subsequently had far lower organizational death rates than a matched control group of non-adopters. Among surviving employers, ISO adopters had higher growth rates for sales, employment, payroll, and average annual earnings. Injury rates declined slightly for ISO 9001 adopters, although total injury costs did not. These results have implications for organizational theory, managers, and public policy.
Download InfoIf you experience problems downloading a file, check if you have the proper application to view it first. In case of further problems read the IDEAS help page. Note that these files are not on the IDEAS site. Please be patient as the files may be large.
Bibliographic InfoPaper provided by Harvard Business School in its series Harvard Business School Working Papers with number 09-018.
Length: 46 pages
Date of creation: Aug 2008
Date of revision: Jan 2010
ISO 9001; quality management; standards; occupational health and safety; wages; labor; empirical; California;
Other versions of this item:
- David I. Levine & Michael W. Toffel, 2010. "Quality Management and Job Quality: How the ISO 9001 Standard for Quality Management Systems Affects Employees and Employers," Management Science, INFORMS, vol. 56(6), pages 978-996, June.
- Levine, David I. & Toffel, Michael W., 2008. "Quality Management and Job Quality: How the ISO 9001 Standard forQuality Management Systems Affects Employees and Employers," Institute for Research on Labor and Employment, Working Paper Series qt4p91h717, Institute of Industrial Relations, UC Berkeley.
- NEP-ALL-2008-08-21 (All new papers)
- NEP-BEC-2008-08-21 (Business Economics)
- NEP-LAB-2008-08-21 (Labour Economics)
Please report citation or reference errors to , or , if you are the registered author of the cited work, log in to your RePEc Author Service profile, click on "citations" and make appropriate adjustments.:
- Eichler, Martin & Lechner, Michael, 2002.
"An evaluation of public employment programmes in the East German State of Sachsen-Anhalt,"
Elsevier, vol. 9(2), pages 143-186, April.
- Eichler, Martin & Lechner, Michael, 1999. "An Evaluation of Public Employment Programmes in the East German State of Sachsen-Anhalt," IZA Discussion Papers 94, Institute for the Study of Labor (IZA).
- Montes, María J. & Corbett, Charles J. & Kirsch, David A., 2005. "The financial impact of ISO 9000 certification in the United States: an empirical analysis," Open Access publications from Universidad Carlos III de Madrid info:hdl:10016/7750, Universidad Carlos III de Madrid.
- Heckman, James J & Ichimura, Hidehiko & Todd, Petra, 1998. "Matching as an Econometric Evaluation Estimator," Review of Economic Studies, Wiley Blackwell, vol. 65(2), pages 261-94, April.
- Docking, Diane Scott & Dowen, Richard J, 1999. "Market Interpretation of ISO 9000 Registration," Journal of Financial Research, Southern Finance Association & Southwestern Finance Association, vol. 22(2), pages 147-60, Summer.
- McGuire, Stephen J. & Dilts, David M., 2008. "The financial impact of standard stringency: An event study of successive generations of the ISO 9000 standard," International Journal of Production Economics, Elsevier, vol. 113(1), pages 3-22, May.
- Rajeev H. Dehejia & Sadek Wahba, 1998. "Causal Effects in Non-Experimental Studies: Re-Evaluating the Evaluation of Training Programs," NBER Working Papers 6586, National Bureau of Economic Research, Inc.
- Susan Helper & David I. Levine & Elliot Bendoly, 2002.
"Employee Involvement And Pay At Us And Canadian Auto Suppliers,"
Journal of Economics & Management Strategy,
Wiley Blackwell, vol. 11(2), pages 329-377, 06.
- Helper, S. & Levine, D.I. & Bendoly, E., 1999. "Employee Involvment and Pay at U.S. and Canadian Auto Suppliers," Papers 71, California Berkeley - Institute of Industrial Relations.
- Helper, Susan & Levine, David I. & Bendoly, Elliott, 2000. "Employee Involvement and Pay at U.S. and Canadian Auto Suppliers," Institute for Research on Labor and Employment, Working Paper Series qt8t51741b, Institute of Industrial Relations, UC Berkeley.
- A. Smith, Jeffrey & E. Todd, Petra, 2005.
"Does matching overcome LaLonde's critique of nonexperimental estimators?,"
Journal of Econometrics,
Elsevier, vol. 125(1-2), pages 305-353.
- Jeffrey Smith & Petra Todd, 2003. "Does Matching Overcome Lalonde's Critique of Nonexperimental Estimators?," University of Western Ontario, CIBC Centre for Human Capital and Productivity Working Papers 20035, University of Western Ontario, CIBC Centre for Human Capital and Productivity.
- Spence, A Michael, 1973. "Job Market Signaling," The Quarterly Journal of Economics, MIT Press, vol. 87(3), pages 355-74, August.
- David I. Levine & Susan Helper, 1995. "A Quality Policy For America," Contemporary Economic Policy, Western Economic Association International, vol. 13(2), pages 26-37, 04.
- Kevin B. Hendricks & Vinod R. Singhal, 1997. "Does Implementing an Effective TQM Program Actually Improve Operating Performance? Empirical Evidence from Firms That Have Won Quality Awards," Management Science, INFORMS, vol. 43(9), pages 1258-1274, September.
- Sharma, Divesh S., 2005. "The association between ISO 9000 certification and financial performance," The International Journal of Accounting, Elsevier, vol. 40(2), pages 151-172.
- David Fairris & Mark Brenner, 2001. "Workplace Transformation and the Rise in Cumulative Trauma Disorders: Is There a Connection?," Journal of Labor Research, Transaction Publishers, vol. 22(1), pages 15-28, January.
- Easton, George S & Jarrell, Sherry L, 1998. "The Effects of Total Quality Management on Corporate Performance: An Empirical Investigation," The Journal of Business, University of Chicago Press, vol. 71(2), pages 253-307, April.
- Heckman, James J & Ichimura, Hidehiko & Todd, Petra E, 1997. "Matching as an Econometric Evaluation Estimator: Evidence from Evaluating a Job Training Programme," Review of Economic Studies, Wiley Blackwell, vol. 64(4), pages 605-54, October.
- Kevin B. Hendricks & Vinod R. Singhal, 1996. "Quality Awards and the Market Value of the Firm: An Empirical Investigation," Management Science, INFORMS, vol. 42(3), pages 415-436, March.
- Charles J. Corbett & María J. Montes-Sancho & David A. Kirsch, 2005. "The Financial Impact of ISO 9000 Certification in the United States: An Empirical Analysis," Management Science, INFORMS, vol. 51(7), pages 1046-1059, July.
- Levine, David I, 1992. "Can Wage Increases Pay for Themselves? Tests with a Production Function," Economic Journal, Royal Economic Society, vol. 102(414), pages 1102-15, September.
- Barber, Brad M. & Lyon, John D., 1996. "Detecting abnormal operating performance: The empirical power and specification of test statistics," Journal of Financial Economics, Elsevier, vol. 41(3), pages 359-399, July.
- Chonnikarn Fern Jira & Michael W. Toffel, 2011. "Engaging Supply Chains in Climate Change," Harvard Business School Working Papers 12-026, Harvard Business School, revised Oct 2012.
- Jodi L. Short & Michael W. Toffel & Andrea Read Hugill, 2013. "What Shapes the Gatekeepers? Evidence from Global Supply Chain Auditors," Harvard Business School Working Papers 14-032, Harvard Business School.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Soebagio Notosoehardjo).
If references are entirely missing, you can add them using this form.