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Quality Management and Job Quality: How the ISO 9001 Standard forQuality Management Systems Affects Employees and Employers

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Author Info

  • Levine, David I.
  • Toffel, Michael W.

Abstract

Several studies have examined how the ISO 9001 Quality Management System standard affects organizational outcomes such as profits. This is the first large-scale study to examine its effects on employee outcomes such as employment, earnings, and health and safety. We analyzed a matched sample of nearly 1,000 companies in California. ISO 9001 adopters subsequently had farlower organizational death rates than a matched control group of non-adopters. Among surviving employers, ISO adopters realized higher rates of growth of sales, employment, payroll, and average annual earnings. Injury rates also declined slightly at ISO 9001 adopters, although total injury costs did not. These results have implications for organizational theory, managers, and public policy.

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Bibliographic Info

Paper provided by Institute of Industrial Relations, UC Berkeley in its series Institute for Research on Labor and Employment, Working Paper Series with number qt4p91h717.

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Date of creation: 18 Aug 2008
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Handle: RePEc:cdl:indrel:qt4p91h717

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Related research

Keywords: ISO 9001; quality management; standards; occupational health and safety; wages; labor; empirical; California;

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Cited by:
  1. Lamar Pierce & Michael W. Toffel, 2010. "The Role of Organizational Scope and Governance in Strengthening Private Monitoring," Harvard Business School Working Papers 11-004, Harvard Business School, revised Feb 2012.
  2. Chonnikarn Fern Jira & Michael W. Toffel, 2011. "Engaging Supply Chains in Climate Change," Harvard Business School Working Papers 12-026, Harvard Business School, revised Oct 2012.
  3. Ion IVAN & Cristian CIUREA & Mihai DOINEA & Arthur AVRAMIEA, 2012. "Collaborative Management of Risks and Complexity in Banking Systems," Informatica Economica, Academy of Economic Studies - Bucharest, Romania, vol. 16(2), pages 128-141.
  4. Jodi L. Short & Michael W. Toffel & Andrea Read Hugill, 2013. "Monitoring the Monitors: How Social Factors Influence Supply Chain Auditors," Harvard Business School Working Papers 14-032, Harvard Business School, revised Feb 2014.
  5. Joseph Lanfranchi & Sanja Pekovic, 2012. "How Green is my Firm? Workers' Attitudes towards Job, Job Involvement and Effort in Environmentally-Related Firms," Working Papers halshs-00744483, HAL.

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