IDEAS home Printed from https://ideas.repec.org/a/eee/jomega/v31y2003i2p141-154.html
   My bibliography  Save this article

Initiatives and outcomes of quality management implementation across industries

Author

Listed:
  • Lai, Kee-hung
  • Cheng, T. C. E.

Abstract

This paper sets out to explore the quality initiatives of various industries and examine the links between quality management implementation and quality outcomes. We use the scenario in Hong Kong as a first step in addressing these research inquiries. Using Black and Porter's instrument (Decision Sci. 27 (1996) 1) and the various perceived performance measures representing quality management implementation and quality outcomes respectively, we conducted a mail survey to collect data from over 1000 companies with operational quality management systems and received 304 valid responses for data analysis. Analysis of variance (ANOVA) was used to analyze the data and the results are consistent with our prediction that the differences in quality initiatives by industry types affect the levels of quality management implementation and quality outcomes in different industries. In particular, we found that significant contrast exists between public utilities/service industries and manufacturing/construction industries, with the former group having a higher level of quality management implementation and achieving better quality outcomes. The emphases that they placed on their quality management implementation also seem to differ. Implications of the results are discussed and suggestions for further research on quality management and implementation are offerred.

Suggested Citation

  • Lai, Kee-hung & Cheng, T. C. E., 2003. "Initiatives and outcomes of quality management implementation across industries," Omega, Elsevier, vol. 31(2), pages 141-154, April.
    • Handle: RePEc:eee:jomega:v:31:y:2003:i:2:p:141-154
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0305-0483(03)00021-5
    Download Restriction: Full text for ScienceDirect subscribers only
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Armstrong, J. Scott & Overton, Terry S., 1977. "Estimating Nonresponse Bias in Mail Surveys," MPRA Paper 81694, University Library of Munich, Germany.
    2. Lai, Kee-Hung, 2003. "Market orientation in quality-oriented organizations and its impact on their performance," International Journal of Production Economics, Elsevier, vol. 84(1), pages 17-34, April.
    3. Kevin B. Hendricks & Vinod R. Singhal, 1997. "Does Implementing an Effective TQM Program Actually Improve Operating Performance? Empirical Evidence from Firms That Have Won Quality Awards," Management Science, INFORMS, vol. 43(9), pages 1258-1274, September.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Wang, Chao & Lim, Ming K & Zhao, Longfeng & Tseng, Ming-Lang & Chien, Chen-Fu & Lev, Benjamin, 2020. "The evolution of Omega-The International Journal of Management Science over the past 40 years: A bibliometric overview," Omega, Elsevier, vol. 93(C).
    2. Mar Fuentes-Fuentes, M. & Albacete-Sáez, Carlos A. & Lloréns-Montes, F. Javier, 2004. "The impact of environmental characteristics on TQM principles and organizational performance," Omega, Elsevier, vol. 32(6), pages 425-442, December.
    3. Zhang, Manman & Zhang, Juliang & Sun, Yue & Cheng, T.C.E., 2022. "How to outsource production considering quality management: Turnkey or buy-sell?," Omega, Elsevier, vol. 113(C).
    4. Lai, Kee-hung & Cheng, T.C.E. & Yeung, A.C.L., 2005. "Relationship stability and supplier commitment to quality," International Journal of Production Economics, Elsevier, vol. 96(3), pages 397-410, June.
    5. Manjeet Kharub & Rajiv Kumar Sharma, 2016. "Investigating the role of CSF’s for successful implementation of quality management practices in MSMEs," International Journal of System Assurance Engineering and Management, Springer;The Society for Reliability, Engineering Quality and Operations Management (SREQOM),India, and Division of Operation and Maintenance, Lulea University of Technology, Sweden, vol. 7(1), pages 247-273, December.
    6. Swain, Ajaya K. & Cao, Qing Ray & Gardner, William L., 2018. "Six Sigma success: Looking through authentic leadership and behavioral integrity theoretical lenses," Operations Research Perspectives, Elsevier, vol. 5(C), pages 120-132.
    7. Govindan, Kannan & Chaudhuri, Atanu, 2016. "Interrelationships of risks faced by third party logistics service providers: A DEMATEL based approach," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 90(C), pages 177-195.
    8. Molina-Azorín, Jose F. & Tarí, Juan José & Pereira-Moliner, Jorge & López-Gamero, María D. & Pertusa-Ortega, Eva M., 2015. "The effects of quality and environmental management on competitive advantage: A mixed methods study in the hotel industry," Tourism Management, Elsevier, vol. 50(C), pages 41-54.
    9. Juan José Tarí & Jorge Pereira-Moliner & Eva M. Pertusa-Ortega & María D. López-Gamero & José F. Molina-Azorín, 2017. "Does quality management improve performance or vice versa? Evidence from the hotel industry," Service Business, Springer;Pan-Pacific Business Association, vol. 11(1), pages 23-43, March.
    10. Pietro De Giovanni, 2020. "An optimal control model with defective products and goodwill damages," Annals of Operations Research, Springer, vol. 289(2), pages 419-430, June.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Krohmer, Harley & Homburg, Christian & Workman, John P., 2002. "Should marketing be cross-functional? Conceptual development and international empirical evidence," Journal of Business Research, Elsevier, vol. 55(6), pages 451-465, June.
    2. Lai, Kee-hung & Cheng, T.C.E. & Yeung, A.C.L., 2005. "Relationship stability and supplier commitment to quality," International Journal of Production Economics, Elsevier, vol. 96(3), pages 397-410, June.
    3. Zu, Xingxing & Robbins, Tina L. & Fredendall, Lawrence D., 2010. "Mapping the critical links between organizational culture and TQM/Six Sigma practices," International Journal of Production Economics, Elsevier, vol. 123(1), pages 86-106, January.
    4. Maiga, Adam S., 2014. "Assessing self-selection and endogeneity issues in the relation between activity-based costing and performance," Advances in accounting, Elsevier, vol. 30(2), pages 251-262.
    5. Cho, Young Sik & Linderman, Kevin, 2019. "Metacognition-based process improvement practices," International Journal of Production Economics, Elsevier, vol. 211(C), pages 132-144.
    6. Han, Jiqin & Omta, S.W.F. (Onno) & Trienekens, Jacques H., 2007. "The Joint Impact of Supply Chain Integration and Quality Management on the Performance of Pork Processing Firms in China," International Food and Agribusiness Management Review, International Food and Agribusiness Management Association, vol. 10(2), pages 1-32.
    7. Lai, Kee-hung & Cheng, T. C. Edwin, 2005. "Effects of quality management and marketing on organizational performance," Journal of Business Research, Elsevier, vol. 58(4), pages 446-456, April.
    8. Alsawafi, Ahmed & Lemke, Fred & Yang, Ying, 2021. "The impacts of internal quality management relations on the triple bottom line: A dynamic capability perspective," International Journal of Production Economics, Elsevier, vol. 232(C).
    9. Tari, Juan Jose & Sabater, Vicente, 2004. "Quality tools and techniques: Are they necessary for quality management?," International Journal of Production Economics, Elsevier, vol. 92(3), pages 267-280, December.
    10. Fynes, Brian & Voss, Chris & de Burca, Sean, 2005. "The impact of supply chain relationship quality on quality performance," International Journal of Production Economics, Elsevier, vol. 96(3), pages 339-354, June.
    11. Maiga, Adam S. & Nilsson, Anders & Jacobs, Fred A., 2014. "Assessing the interaction effect of cost control systems and information technology integration on manufacturing plant financial performance," The British Accounting Review, Elsevier, vol. 46(1), pages 77-90.
    12. S. Arunachalam & Sridhar N. Ramaswami & Pol Herrmann & Doug Walker, 2018. "Innovation pathway to profitability: the role of entrepreneurial orientation and marketing capabilities," Journal of the Academy of Marketing Science, Springer, vol. 46(4), pages 744-766, July.
    13. Yoon, Junghyun & Lee, Hee Yong & Dinwoodie, John, 2015. "Competitiveness of container terminal operating companies in South Korea and the industry–university–government network," Transportation Research Part A: Policy and Practice, Elsevier, vol. 80(C), pages 1-14.
    14. Sousa, Carlos M.P. & Bradley, Frank, 2008. "Antecedents of international pricing adaptation and export performance," Journal of World Business, Elsevier, vol. 43(3), pages 307-320, July.
    15. Son K. Lam & Thomas E. DeCarlo & Ashish Sharma, 2019. "Salesperson ambidexterity in customer engagement: do customer base characteristics matter?," Journal of the Academy of Marketing Science, Springer, vol. 47(4), pages 659-680, July.
    16. Danilo Soares‐Silva & Gustavo Hermínio Salati Marcondes de Moraes & Alexandre Cappellozza & Cristiano Morini, 2020. "Explaining library user loyalty through perceived service quality: What is wrong?," Journal of the Association for Information Science & Technology, Association for Information Science & Technology, vol. 71(8), pages 954-967, August.
    17. Van Wijk, Raymond & Nadolska, Anna, 2020. "Making more of alliance portfolios: The role of alliance portfolio coordination," European Management Journal, Elsevier, vol. 38(3), pages 388-399.
    18. Jarle Aarstad & Olav Andreas Kvitastein & Stig-Erik Jakobsen, 2019. "What Drives Enterprise Product Innovation? Assessing How Regional, National, And International Inter-Firm Collaboration Complement Or Substitute For R&D Investments," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 23(05), pages 1-25, June.
    19. Jonathan H. Reed, 2022. "Operational and strategic change during temporary turbulence: evidence from the COVID-19 pandemic," Operations Management Research, Springer, vol. 15(1), pages 589-608, June.
    20. Tarifa Fernández, Jorge & de Burgos Jiménez, Jerónimo & Céspedes Lorente, José Joaquín, 2018. "Absorptive capacity as a confounder of the process of supply chain integration," MPRA Paper 120125, University Library of Munich, Germany, revised 2018.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:jomega:v:31:y:2003:i:2:p:141-154. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/wps/find/journaldescription.cws_home/375/description#description .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.