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TQM implementation: an empirical examination and proposed generic model

Author

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  • Ghobadian, A.
  • Gallear, D.

Abstract

Total quality management (TQM) is considered by many as an important quality and business performance improvement tool. The popularity of the concept has led to an explosion of TQM-related literature. A careful review of the literature suggests that most publications recount the experiences or perceptions of the authors or deal with single case organisations. Furthermore, there is a dearth of empirical research and literature dealing with TQM's implementation process. This paper reports the findings of a research project that empirically examined the process of TQM implementation in a sample of organisations widely regarded as leading exponents of TQM. The paper presents a non-prescriptive model of the TQM implementation process derived from the findings and proposes an "outcome driven" approach as an alternative to the more commonplace TQM implementation strategies.

Suggested Citation

  • Ghobadian, A. & Gallear, D., 2001. "TQM implementation: an empirical examination and proposed generic model," Omega, Elsevier, vol. 29(4), pages 343-359, August.
    • Handle: RePEc:eee:jomega:v:29:y:2001:i:4:p:343-359
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    References listed on IDEAS

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    1. Thomas C. Powell, 1995. "Total quality management as competitive advantage: A review and empirical study," Strategic Management Journal, Wiley Blackwell, vol. 16(1), pages 15-37.
    2. Easton, George S & Jarrell, Sherry L, 1998. "The Effects of Total Quality Management on Corporate Performance: An Empirical Investigation," The Journal of Business, University of Chicago Press, vol. 71(2), pages 253-307, April.
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    Cited by:

    1. Dagou Hermann Wenceslas Dagou & Konan Anderson Seny Kan, 2016. "Inclination à adopter un outil de contrôle de gestion : le cas de la gestion par la qualité au Centre Hospitalier Universitaire de Cocody/Abidjan," Post-Print hal-01901088, HAL.
    2. Bayazit, Ozden & Karpak, Birsen, 2007. "An analytical network process-based framework for successful total quality management (TQM): An assessment of Turkish manufacturing industry readiness," International Journal of Production Economics, Elsevier, vol. 105(1), pages 79-96, January.
    3. Dul, J. & Neumann, W.P., 2008. "Ergonomics Contributions to Company Strategies," ERIM Report Series Research in Management ERS-2008-058-LIS, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.

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