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The Effect of Quality Management Practices on Organizational Performance in Jordan: An Empirical Study

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  • Ali Bakhit Jaafreh
  • Abedalfattah Z. Al-abedallat

Abstract

Quality management practices (QMPs) have been proposed to improve organizational performance and received substantial attention in recent researches. This study empirically examines the extent to which QMPs and Organizational performance are correlated and how QMPs impacts on organizational performance. In this study, a QMPs framework is developed according to a comprehensive literature review and represents a relationship between QMPs and Organizational performance through examining the effects of the six QMPs constructs on Organizational performance. Questionnaire using for collected data from the banking sector in Jordan and tested proposed model. The results of this study supported a model proposed.

Suggested Citation

  • Ali Bakhit Jaafreh & Abedalfattah Z. Al-abedallat, 2013. "The Effect of Quality Management Practices on Organizational Performance in Jordan: An Empirical Study," International Journal of Financial Research, International Journal of Financial Research, Sciedu Press, vol. 4(1), pages 93-109, January.
    • Handle: RePEc:jfr:ijfr11:v:4:y:2013:i:1:p:93-109
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    References listed on IDEAS

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    1. Forza, Cipriano & Filippini, Roberto, 1998. "TQM impact on quality conformance and customer satisfaction: A causal model," International Journal of Production Economics, Elsevier, vol. 55(1), pages 1-20, June.
    2. Thomas C. Powell, 1995. "Total quality management as competitive advantage: A review and empirical study," Strategic Management Journal, Wiley Blackwell, vol. 16(1), pages 15-37.
    3. Prajogo, Daniel I. & Sohal, Amrik S., 2006. "The integration of TQM and technology/R&D management in determining quality and innovation performance," Omega, Elsevier, vol. 34(3), pages 296-312, June.
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    Cited by:

    1. Burhan Ahmad & Rafique Ahmed Khan, 2018. "Influence Of Quality Management Practices On Employees' Perception Of Organizational Effectiveness At Ks&Ew," IBT Journal of Business Studies (JBS), Ilma University, Faculty of Management Science, vol. 14(2), pages 14-10.
    2. Peter Olatunji Olayiwola & Shola Solomon Akeke & Olubusola Mojisola Odusanya, 2019. "Quality Control Management and Customer Retention in Selected Manufacturing Companies in Nigeria: An Empirical Analysis," Romanian Economic Journal, Department of International Business and Economics from the Academy of Economic Studies Bucharest, vol. 22(71), pages 60-78, March.
    3. John Michael V. Faller, 2018. "Quality Assurance Implementation, Management Practices, and Staff Performance in the Technical Colleges of the Sultanate of Oman: Inputs for a Quality Intervention Program," Academic Journal of Interdisciplinary Studies, Richtmann Publishing Ltd, vol. 7, July.
    4. Burhan Ahmad & Rafique Ahmed Khan, 2018. "Influence Of Quality Management Practices On Employees' Perception Of Organizational Effectiveness At Ks&Ew," IBT Journal of Business Studies (JBS), Ilma University, Faculty of Management Science, vol. 14(2), pages 117-131.
    5. Olgun Çiçek & Hakar Mohammed, 2014. "Testing The Relationship Between Total Quality Management Practices and Performance - An Applied Study at Girne American University," Proceedings of International Academic Conferences 0100615, International Institute of Social and Economic Sciences.

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