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Influence Of Quality Management Practices On Employees' Perception Of Organizational Effectiveness At Ks&Ew

Author

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  • Burhan Ahmad

    (Bahira University, Karachi, Pakistan)

  • Rafique Ahmed Khan

    (Bahira University, Karachi, Pakistan.)

Abstract

Purpose The research was conducted with the purpose to identify influence of various Quality Management Practices QMPs on organizational effectiveness at Karachi Shipyard and Engineering Works KS&EW.The QMPs selected for the research included Customer focus approach, Education and Training, Continuous Improvement, Teamwork, and Top Management Commitment.Methodology Adopting deductive approach, hypotheses were first formulated after extracting independent variables from the relevant literature.A research instrument in the form of a wellstructured questionnaire was developed for collection of quantitative primary data from a sample of 80 respondents.The collected data were then treated by applying correlation and regression analysis tools.Findings The impact of independent variables on dependent variable was established.Findings of the study indicate that there is a positive impact of various practices independent variables on organizational effectiveness, although with varying degree.Overall, employees have a positive perception about existing TQM practices and believe that these are quite effective to achieve desired objectives.Implications This study is considered quite beneficial for the management of KS&EW for ascertaining influence of quality management practices on organizational effectiveness.Managers of the organizations of other industries and academia may also find the study useful and can benefit from its findings.In the end some useful measures have been recommended to enable KS&EW for further improving organizational effectiveness.

Suggested Citation

  • Burhan Ahmad & Rafique Ahmed Khan, 2018. "Influence Of Quality Management Practices On Employees' Perception Of Organizational Effectiveness At Ks&Ew," IBT Journal of Business Studies (JBS), Ilma University, Faculty of Management Science, vol. 14(2), pages 117-131.
    • Handle: RePEc:aib:ibtjbs:v:14:y:2018:i:2:p:117-131
    DOI: https://doi.org/10.46745/ilma.ibtjbs.2018.142.10
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    References listed on IDEAS

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    1. Ali Bakhit Jaafreh & Abedalfattah Z. Al-abedallat, 2013. "The Effect of Quality Management Practices on Organizational Performance in Jordan: An Empirical Study," International Journal of Financial Research, International Journal of Financial Research, Sciedu Press, vol. 4(1), pages 93-109, January.
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    4. Corredor, Pilar & Goñi, Salomé, 2011. "TQM and performance: Is the relationship so obvious?," Journal of Business Research, Elsevier, vol. 64(8), pages 830-838, August.
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