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Impact of TQM on organisational performance: The case of Indian manufacturing and service industry

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  • Singh, Vedant
  • Kumar, Akshay
  • Singh, Tej

Abstract

This study is principally focused on the implementation of Total Quality Management (TQM) in Indian industries and to study its influence on the organizational performance. The study has been conducted in five manufacturing and three service companies in north India. The selected companies are listed in Confederation of Indian Industries (CII). The data used for this study was the combination of primary and secondary data and the focus was on examining the extent of TQM implementation in Indian industries. The hypotheses and conceptual framework were designed in accordance with Indian context. The completely useful 236 samples were collected from eight small and medium-sized Indian (SME) manufacturing and service companies. The data was classified into two categories i.e. Managers and Workers. The data collected then analyzed using SPSS-AMOS 24. All the hypotheses were positively fit with the conceptual model and hence showed the positive impact of TQM on organizational performance (OP). All the values were significant and consistent with previous studies. It was found that there is no such difference of literacy about TQM among the two groups and TQM elements are positively related to the performance factors of the Indian organizations. Finally, the findings of this study provides a valuable knowledge regarding TQM practices from Indian manufacturing and service sector perspective.

Suggested Citation

  • Singh, Vedant & Kumar, Akshay & Singh, Tej, 2018. "Impact of TQM on organisational performance: The case of Indian manufacturing and service industry," Operations Research Perspectives, Elsevier, vol. 5(C), pages 199-217.
    • Handle: RePEc:eee:oprepe:v:5:y:2018:i:c:p:199-217
    DOI: 10.1016/j.orp.2018.07.004
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    2. Carla Andrade Arteaga & Raúl Rodríguez-Rodríguez & Juan-José Alfaro-Saiz & María-José Verdecho, 2020. "An ANP-Balanced Scorecard Methodology to Quantify the Impact of TQM Elements on Organisational Strategic Sustainable Development: Application to an Oil Firm," Sustainability, MDPI, vol. 12(15), pages 1-19, August.
    3. Alequexandre Galvez de Andrade & Nélio Fernando dos Reis & Taune Moreira Geraldo, 2019. "The Quality Management System in Small and Medium-sized Entities: a field study in the city of São Roque, São Paulo State, Brazil," International Journal of Science and Business, IJSAB International, vol. 3(3), pages 245-254.
    4. Jorge Luis García-Alcaraz & Francisco Javier Flor-Montalvo & Liliana Avelar-Sosa & Cuauhtémoc Sánchez-Ramírez & Emilio Jiménez-Macías, 2019. "Human Resource Abilities and Skills in TQM for Sustainable Enterprises," Sustainability, MDPI, vol. 11(22), pages 1-22, November.
    5. Abbas Al-Refaie & Natalija Lepkova & Mehmet Emre Camlibel, 2022. "The Relationships between the Pillars of TPM and TQM and Manufacturing Performance Using Structural Equation Modeling," Sustainability, MDPI, vol. 14(3), pages 1-17, January.
    6. Jorge Luis García Alcaraz & Flor Adriana Martínez Hernández & Jesús Everardo Olguín Tiznado & Arturo Realyvásquez Vargas & Emilio Jiménez Macías & Carlos Javierre Lardies, 2021. "Effect of Quality Lean Manufacturing Tools on Commercial Benefits Gained by Mexican Maquiladoras," Mathematics, MDPI, vol. 9(9), pages 1-15, April.
    7. Manal Mustafa Dehisat & Zainudin Awang, 2020. "Exploring Items and Developing Instrument for Measuring Organizational Performance among Small Medium Enterprises in Jordan," International Review of Management and Marketing, Econjournals, vol. 10(6), pages 51-57.
    8. Muhammad Khuram Khalil & Umaporn Muneenam, 2021. "Total Quality Management Practices and Corporate Green Performance: Does Organizational Culture Matter?," Sustainability, MDPI, vol. 13(19), pages 1-27, October.

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