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The effect of leadership on operational performance:The mediating role of quality improvement

Author

Listed:
  • Dedi Purbowo

    (Faculty of Economic and Business, University of Brawijaya, Gamping, Sleman 55291 Yogyakarta, Indonesia)

  • Sunaryo

    (Faculty of Economic and Business, University of Brawijaya, Griyashanta, 65142, Malang, Indonesia)

  • Nur Prima Waluyowati

    (Faculty of Economic and Business,University of Brawijaya, Watugong Street No.7, 65141, Malang, Indonesia)

Abstract

The high quality and productivity of employees reflect the company's success in running its production business. This research was conducted to analyze the direct influence of leadership on operational performance (product quality and productivity) and to analyze the indirect influence of leadership on operational performance (product quality and productivity) mediated by Quality Improvement (Process Control and Teamwork) at PT Pindad (Persero). This research is categorized as survey research. Sampling in this study used cluster sampling with a total sample of 110 respondents. Data collection methods using questionnaires and interviews, data analysis used is SEM-PLS with Smart PLS 3.0 software. The results of the study indicate that leadership has a positive and significant influence on operational performance. Process control and teamwork have a role in mediating the relationship between leadership and operational performance. Key Words:Leadership, Control Process, Teamwork, Quality

Suggested Citation

  • Dedi Purbowo & Sunaryo & Nur Prima Waluyowati, 2022. "The effect of leadership on operational performance:The mediating role of quality improvement," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 11(1), pages 108-116, January.
    • Handle: RePEc:rbs:ijbrss:v:11:y:2022:i:1:p:108-116
    DOI: 10.20525/ijrbs.v11i1.1587
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    References listed on IDEAS

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    1. Easton, George S & Jarrell, Sherry L, 1998. "The Effects of Total Quality Management on Corporate Performance: An Empirical Investigation," The Journal of Business, University of Chicago Press, vol. 71(2), pages 253-307, April.
    2. Rahman, Shams-ur & Bullock, Philip, 2005. "Soft TQM, hard TQM, and organisational performance relationships: an empirical investigation," Omega, Elsevier, vol. 33(1), pages 73-83, February.
    3. Singh, Vedant & Kumar, Akshay & Singh, Tej, 2018. "Impact of TQM on organisational performance: The case of Indian manufacturing and service industry," Operations Research Perspectives, Elsevier, vol. 5(C), pages 199-217.
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