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Contribution of Quality Management Practices to Sustainability Performance of Vietnamese Firms

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  • Minh Hue Nguyen

    (Center for Business Administration Studies, University of Economics and Business, Vietnam National University, Hanoi, 144 Xuan Thuy, Cau Giay, Hanoi 100000, Vietnam
    Department of Business Administration, Yokohama National University, 79-4 Tokiwadai, Hodogaya-ku 2408501, Japan)

  • Anh Chi Phan

    (Center for Business Administration Studies, University of Economics and Business, Vietnam National University, Hanoi, 144 Xuan Thuy, Cau Giay, Hanoi 100000, Vietnam)

  • Yoshiki Matsui

    (Department of Business Administration, Yokohama National University, 79-4 Tokiwadai, Hodogaya-ku 2408501, Japan)

Abstract

This study seeks to investigate the relationship between quality management practices and sustainability performance as well as the moderating effects from quality management implementation timeline, type of industry, and firm size on this relationship. Data were collected from enterprises in Vietnam from July 2016 to March 2017. Based on a sample of 144 valid responses, empirical results indicate that quality management practices have mixed impacts on economic performance and environmental performance, while show positive impact on social performance. The results found four quality management practices that have significantly positive impact on sustainability performance: top management support for quality management, design for quality, quality data and reporting, and continuous improvement. These practices could be considered as critical quality management factors that significantly contribute to sustainability goals. Furthermore, the study found significant moderating effects of three contextual factors on the relationship between quality management practices and sustainability performance. The study enriches the literature on quality management and sustainability management, and offers some important insights into efficient allocation of resources to achieve sustainability goals.

Suggested Citation

  • Minh Hue Nguyen & Anh Chi Phan & Yoshiki Matsui, 2018. "Contribution of Quality Management Practices to Sustainability Performance of Vietnamese Firms," Sustainability, MDPI, vol. 10(2), pages 1-31, January.
    • Handle: RePEc:gam:jsusta:v:10:y:2018:i:2:p:375-:d:129644
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    6. Sonda DAOUD BEN ARAB, 2022. "Quality Management Practices and Innovation: the Moderating Effect of ISO 9001 Certification," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 13(3), pages 2177-2202, September.
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    10. Erlantz Allur & Iñaki Heras-Saizarbitoria & Olivier Boiral & Francesco Testa, 2018. "Quality and Environmental Management Linkage: A Review of the Literature," Sustainability, MDPI, vol. 10(11), pages 1-15, November.
    11. Anh Chi Phan & Ha Thu Nguyen & Hao Anh Nguyen & Yoshiki Matsui, 2019. "Effect of Total Quality Management Practices and JIT Production Practices on Flexibility Performance: Empirical Evidence from International Manufacturing Plants," Sustainability, MDPI, vol. 11(11), pages 1-21, May.
    12. Aurora M. García-Vallejo & Alberto Albahari & Vicente Añó-Sanz & Aurora Garrido-Moreno, 2020. "What’s Behind a Marathon? Process Management in Sports Running Events," Sustainability, MDPI, vol. 12(15), pages 1-18, July.
    13. repec:thr:techub:10023:y:2021:i:1:p:401-414 is not listed on IDEAS
    14. Ali Bastas & Kapila Liyanage, 2018. "ISO 9001 and Supply Chain Integration Principles Based Sustainable Development: A Delphi Study," Sustainability, MDPI, vol. 10(12), pages 1-35, December.
    15. Jaroslav Nenadál & David Vykydal & Eva Tylečková, 2021. "Complex Customer Loyalty Measurement at Closed-Loop Quality Management in B2B Area—Czech Example," Sustainability, MDPI, vol. 13(5), pages 1-20, March.
    16. Nor'Aini Yusof & Amin Akhavan Tabassi & Muneera Esa, 2020. "Going beyond environmental regulations—The influence of firm size on the effect of green practices on corporate financial performance," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 27(1), pages 32-42, January.
    17. Radosław Wolniak, 2019. "The Level of Maturity of Quality Management Systems in Poland—Results of Empirical Research," Sustainability, MDPI, vol. 11(15), pages 1-17, August.
    18. Juan José Tarí & José F. Molina‐Azorín & María D. López‐Gamero & Jorge Pereira‐Moliner, 2021. "The association between environmental sustainable development and internalization of a quality standard," Business Strategy and the Environment, Wiley Blackwell, vol. 30(5), pages 2587-2599, July.
    19. Aawag Mohsen Alawag & Wesam Salah Alaloul & M. S. Liew & Abdullah O. Baarimah & Muhammad Ali Musarat & Al-Baraa Abdulrahman Al-Mekhlafi, 2023. "The Role of the Total-Quality-Management (TQM) Drivers in Overcoming the Challenges of Implementing TQM in Industrialized-Building-System (IBS) Projects in Malaysia: Experts’ Perspectives," Sustainability, MDPI, vol. 15(8), pages 1-21, April.

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