IDEAS home Printed from https://ideas.repec.org/a/gam/jsusta/v15y2023i8p6607-d1122831.html
   My bibliography  Save this article

The Role of the Total-Quality-Management (TQM) Drivers in Overcoming the Challenges of Implementing TQM in Industrialized-Building-System (IBS) Projects in Malaysia: Experts’ Perspectives

Author

Listed:
  • Aawag Mohsen Alawag

    (Department of Civil and Environmental Engineering, University Technology PETRONAS, Bandar Seri Iskandar 32610, Perak, Malaysia)

  • Wesam Salah Alaloul

    (Department of Civil and Environmental Engineering, University Technology PETRONAS, Bandar Seri Iskandar 32610, Perak, Malaysia)

  • M. S. Liew

    (Department of Civil and Environmental Engineering, University Technology PETRONAS, Bandar Seri Iskandar 32610, Perak, Malaysia)

  • Abdullah O. Baarimah

    (Department of Civil and Environmental Engineering, University Technology PETRONAS, Bandar Seri Iskandar 32610, Perak, Malaysia)

  • Muhammad Ali Musarat

    (Department of Civil and Environmental Engineering, University Technology PETRONAS, Bandar Seri Iskandar 32610, Perak, Malaysia
    Offshore Engineering Centre, Institute of Autonomous System, Universiti Teknologi PETRONAS, Bandar Seri Iskandar 32610, Perak, Malaysia)

  • Al-Baraa Abdulrahman Al-Mekhlafi

    (Department of Management & Humanities, Universiti Teknologi PETRONAS, Bandar Seri Iskandar 32610, Perak, Malaysia)

Abstract

Total quality management (TQM) is a systematic management technique for developing a process-driven culture inside an organization to achieve quality and customer and employee satisfaction. TQM has started to impact global business systems, and is extensively regarded as a management “revolution”. The implementation of TQM in the industrialized building system (IBS) in Malaysian projects has not been treated in much detail, although it is essential. This research intended to assess TQM adoption in IBS projects and identify how TQM drivers will help to overcome TQM-implementation challenges. This study utilized the mixed method by developing a semi-structured interview and survey, while the respondents were experts from TQM and IBS consulting firms. The content-validity approach was used, depending on 14 interviews and 28 responses to a distributed questionnaire. The findings indicate that TQM adoption of IBS projects is extremely poor. According to experts, local firms are still unable to execute TQM because they are reluctant to implement the TQM system as a strategy implementation across the construction process. Furthermore, according to the content validity ratio (CVR), there was an agreement that TQM would provide substantial benefits to IBS projects, such as offering cooperative associations, excellent communication, enhanced customer gratification, cost reductions, and productivity improvements. This study provided practical evidence of the fact that if the organizations adopted these 23 drivers of TQM they could overwhelm the challenges of TQM implementation in IBS projects. Thus, the stated factors were trustworthy, as indicated in the transcripts of interviews, and relying on the plurality of expert assessments. This study offers a valuable list of challenges and drivers for managers of the projects as guidelines to help them adopt TQM in IBS projects.

Suggested Citation

  • Aawag Mohsen Alawag & Wesam Salah Alaloul & M. S. Liew & Abdullah O. Baarimah & Muhammad Ali Musarat & Al-Baraa Abdulrahman Al-Mekhlafi, 2023. "The Role of the Total-Quality-Management (TQM) Drivers in Overcoming the Challenges of Implementing TQM in Industrialized-Building-System (IBS) Projects in Malaysia: Experts’ Perspectives," Sustainability, MDPI, vol. 15(8), pages 1-21, April.
    • Handle: RePEc:gam:jsusta:v:15:y:2023:i:8:p:6607-:d:1122831
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2071-1050/15/8/6607/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/2071-1050/15/8/6607/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Salaheldin Ismail Salaheldin, 2009. "Critical success factors for TQM implementation and their impact on performance of SMEs," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 58(3), pages 215-237, March.
    2. Qaiser Iqbal & Muhammad Ali Musarat & Najeeb Ullah & Wesam Salah Alaloul & Muhammad Babar Ali Rabbani & Wesam Al Madhoun & Shahid Iqbal, 2022. "Marble Dust Effect on the Air Quality: An Environmental Assessment Approach," Sustainability, MDPI, vol. 14(7), pages 1-15, March.
    3. Mojtaba Vaismoradi & Hannele Turunen & Terese Bondas, 2013. "Content analysis and thematic analysis: Implications for conducting a qualitative descriptive study," Nursing & Health Sciences, John Wiley & Sons, vol. 15(3), pages 398-405, September.
    4. Shahid Hussain & Zhu Fangwei & Ahmed Faisal Siddiqi & Zaigham Ali & Muhammad Salman Shabbir, 2018. "Structural Equation Model for Evaluating Factors Affecting Quality of Social Infrastructure Projects," Sustainability, MDPI, vol. 10(5), pages 1-25, May.
    5. Wesam Salah Alaloul & Muhammad Ali Musarat & Muhammad Babar Ali Rabbani & Qaiser Iqbal & Ahsen Maqsoom & Waqas Farooq, 2021. "Construction Sector Contribution to Economic Stability: Malaysian GDP Distribution," Sustainability, MDPI, vol. 13(9), pages 1-26, April.
    6. Minh Hue Nguyen & Anh Chi Phan & Yoshiki Matsui, 2018. "Contribution of Quality Management Practices to Sustainability Performance of Vietnamese Firms," Sustainability, MDPI, vol. 10(2), pages 1-31, January.
    7. Ammar AL-Ashmori & P. D. D. Dominic & Narinderjit Singh Sawaran Singh, 2022. "Items and Constructs of Blockchain Adoption in Software Development Industry: Experts Perspective," Sustainability, MDPI, vol. 14(16), pages 1-18, August.
    8. Fatma Lehyani & Alaeddine Zouari & Ahmed Ghorbel & Michel Tollenaere & José Carlos Sá, 2023. "Knowledge Management and Total Quality Management Impact on Employee Effectiveness in Emerging Industries: Case of Tunisian Small and Medium Enterprises," Sustainability, MDPI, vol. 15(5), pages 1-17, February.
    9. Boyao Zhang & Ubaldo Comite & Ali Gokhan Yucel & Xintao Liu & Mohammed Arshad Khan & Shahid Husain & Muhammad Safdar Sial & József Popp & Judit Oláh, 2021. "Unleashing the Importance of TQM and Knowledge Management for Organizational Sustainability in the Age of Circular Economy," Sustainability, MDPI, vol. 13(20), pages 1-18, October.
    10. Birhanu Beshah & Eshetie Berhan, 2017. "Critical success factors for TQM implementation," International Journal of Productivity and Quality Management, Inderscience Enterprises Ltd, vol. 21(4), pages 490-499.
    11. Wai Ming To & Billy T. W. Yu & Peter K. C. Lee, 2018. "How Quality Management System Components Lead to Improvement in Service Organizations: A System Practitioner Perspective," Administrative Sciences, MDPI, vol. 8(4), pages 1-14, November.
    12. Jaroslav Nenadál & David Vykydal & Eva Tylečková, 2021. "Complex Customer Loyalty Measurement at Closed-Loop Quality Management in B2B Area—Czech Example," Sustainability, MDPI, vol. 13(5), pages 1-20, March.
    13. Al-Hussein M. H. Al-Aidrous & Nasir Shafiq & Yasser Yahya Al-Ashmori & Al-Baraa Abdulrahman Al-Mekhlafi & Abdullah O. Baarimah, 2022. "Essential Factors Enhancing Industrialized Building Implementation in Malaysian Residential Projects," Sustainability, MDPI, vol. 14(18), pages 1-18, September.
    14. Shengxi Zhang & Zhongfu Li & Shengbin Ma & Long Li & Mengqi Yuan, 2022. "Critical Factors Influencing Interface Management of Prefabricated Building Projects: Evidence from China," Sustainability, MDPI, vol. 14(9), pages 1-20, April.
    15. Muhammad Khuram Khalil & Umaporn Muneenam, 2021. "Total Quality Management Practices and Corporate Green Performance: Does Organizational Culture Matter?," Sustainability, MDPI, vol. 13(19), pages 1-27, October.
    16. Salaheldin Ismail Salaheldin, 2009. "Critical success factors for TQM implementation and their impact on performance of SMEs," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 58(3), pages 215-237, March.
    17. Marina Godinho Antunes & Pedro Ribeiro Mucharreira & Maria Rosário Texeira Justino & Joaquín Texeira-Quirós, 2021. "Effects of Total Quality Management (TQM) Dimensions on Innovation—Evidence from SMEs," Sustainability, MDPI, vol. 13(18), pages 1-19, September.
    18. Sławomir Wawak & Žanesa Ljevo & Mladen Vukomanović, 2020. "Understanding the Key Quality Factors in Construction Projects—A Systematic Literature Review," Sustainability, MDPI, vol. 12(24), pages 1-25, December.
    19. Anh Chi Phan & Ha Thu Nguyen & Hao Anh Nguyen & Yoshiki Matsui, 2019. "Effect of Total Quality Management Practices and JIT Production Practices on Flexibility Performance: Empirical Evidence from International Manufacturing Plants," Sustainability, MDPI, vol. 11(11), pages 1-21, May.
    20. A. Seetharaman & Jayashree Sreenivasan & Lim Boon, 2006. "Critical Success Factors of Total Quality Management," Quality & Quantity: International Journal of Methodology, Springer, vol. 40(5), pages 675-695, October.
    21. Gye-Soo Kim, 2020. "The Effect of Quality Management and Big Data Management on Customer Satisfaction in Korea’s Public Sector," Sustainability, MDPI, vol. 12(13), pages 1-13, July.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Barbara Aquilani & Cecilia Silvestri & Alessandro Ruggieri, 2016. "Sustainability, TQM and Value Co-Creation Processes: The Role of Critical Success Factors," Sustainability, MDPI, vol. 8(10), pages 1-23, October.
    2. Elena Lascu & Irina Severin & Florina Daniela Lascu & Razvan Adrian Gudana & Gabriela Nalbitoru & Nicoleta Daniela Ignat, 2021. "Framework on Performance Management in Automotive Industry: A Case Study," JRFM, MDPI, vol. 14(10), pages 1-20, October.
    3. Radosław Wolniak, 2019. "The Level of Maturity of Quality Management Systems in Poland—Results of Empirical Research," Sustainability, MDPI, vol. 11(15), pages 1-17, August.
    4. Shengyang Qin & Xinxing Duan & Ahmad Fatehallah Al-hourani & Naif Alsaadi, 2022. "Evaluation of Total Quality Management in Turkish Pharmaceutical Companies: A Case Study," Sustainability, MDPI, vol. 14(16), pages 1-20, August.
    5. Florin Stîngă & Irina Severin & Ioana Alina Mitrache & Elena Lascu, 2020. "Redesign of the Curing Area of the Tire Manufacturing Process," Sustainability, MDPI, vol. 12(17), pages 1-22, August.
    6. Bartosz Spychalski, 2023. "Holistic Education for Sustainable Development: A Study of Shaping the Pro-Quality Attitude of Students in the Polish Educational System," Sustainability, MDPI, vol. 15(10), pages 1-21, May.
    7. Ammar AL-Ashmori & Gunasekar Thangarasu & P. D. D. Dominic & Al-Baraa Abdulrahman Al-Mekhlafi, 2023. "A Readiness Model and Factors Influencing Blockchain Adoption in Malaysia’s Software Sector: A Survey Study," Sustainability, MDPI, vol. 15(16), pages 1-28, August.
    8. Jorge Luis García-Alcaraz & Francisco Javier Flor-Montalvo & Liliana Avelar-Sosa & Cuauhtémoc Sánchez-Ramírez & Emilio Jiménez-Macías, 2019. "Human Resource Abilities and Skills in TQM for Sustainable Enterprises," Sustainability, MDPI, vol. 11(22), pages 1-22, November.
    9. Nour El Houda Ben Amor & Mohamed Nabil Mzoughi, 2023. "Do Millennials’ Motives for Using Snapchat Influence the Effectiveness of Snap Ads?," SAGE Open, , vol. 13(3), pages 21582440231, July.
    10. Sapanna Laysiriroj & Walter Wehrmeyer, 2020. "Intergenerational differences of CSR activities in family-run businesses in eastern Thailand," Asian Journal of Sustainability and Social Responsibility, Springer, vol. 5(1), pages 1-15, December.
    11. Adam Malešević & Dušan Barać & Dragan Soleša & Ema Aleksić & Marijana Despotović-Zrakić, 2021. "Adopting xRM in Higher Education: E-Services Outside the Classroom," Sustainability, MDPI, vol. 13(14), pages 1-20, July.
    12. Maider Belintxon & Nisha Dogra & Paula McGee & Maria Jesus Pumar‐Mendez & Olga Lopez‐Dicastillo, 2020. "Encounters between children's nurses and culturally diverse parents in primary health care," Nursing & Health Sciences, John Wiley & Sons, vol. 22(2), pages 273-282, June.
    13. Kenzie Latham-Mintus & Brittney Ortiz & Ashley Irby & Jack Turman, 2024. "Supporting the Development of Grassroots Maternal and Childhood Health Leaders through a Public-Health-Informed Training Program," IJERPH, MDPI, vol. 21(4), pages 1-16, April.
    14. Emmanuel Songsore & Michael Buzzelli, 2016. "Ontario’s Experience of Wind Energy Development as Seen through the Lens of Human Health and Environmental Justice," IJERPH, MDPI, vol. 13(7), pages 1-18, July.
    15. Ana Cristina Lindsay & Sherrie F. Wallington & Faith D. Lees & Mary L. Greaney, 2018. "Exploring How the Home Environment Influences Eating and Physical Activity Habits of Low-Income, Latino Children of Predominantly Immigrant Families: A Qualitative Study," IJERPH, MDPI, vol. 15(5), pages 1-13, May.
    16. David P. Ashmore & Roselle Thoreau & Corina Kwami & Nicola Christie & Nicholas A. Tyler, 2020. "Using thematic analysis to explore symbolism in transport choice across national cultures," Transportation, Springer, vol. 47(2), pages 607-640, April.
    17. Satu Elo & Maria Kääriäinen & Outi Kanste & Tarja Pölkki & Kati Utriainen & Helvi Kyngäs, 2014. "Qualitative Content Analysis," SAGE Open, , vol. 4(1), pages 21582440145, February.
    18. Borch, Kristian & Munk, Anders K. & Dahlgaard, Vibeke, 2020. "Mapping wind-power controversies on social media: Facebook as a powerful mobilizer of local resistance," Energy Policy, Elsevier, vol. 138(C).
    19. Mercy Ejovwokeoghene Ogbari & Flourish Folorunso & Busola Simon-Ilogho & Olufunke Adebayo & Kofoworola Olanrewaju & Joy Efegbudu & Michael Omoregbe, 2024. "Social Empowerment and Its Effect on Poverty Alleviation for Sustainable Development among Women Entrepreneurs in the Nigerian Agricultural Sector," Sustainability, MDPI, vol. 16(6), pages 1-19, March.
    20. Naci Akdemir & Serkan Yenal, 2021. "How Phishers Exploit the Coronavirus Pandemic: A Content Analysis of COVID-19 Themed Phishing Emails," SAGE Open, , vol. 11(3), pages 21582440211, July.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jsusta:v:15:y:2023:i:8:p:6607-:d:1122831. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.