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Understanding the Key Quality Factors in Construction Projects—A Systematic Literature Review

Author

Listed:
  • Sławomir Wawak

    (Management Process Department, Cracow University of Economics, 31510 Cracow, Poland)

  • Žanesa Ljevo

    (Faculty of Civil Engineering, University of Sarajevo, 71000 Sarajevo, Bosnia and Herzegovina)

  • Mladen Vukomanović

    (Faculty of Civil Engineering, University of Zagreb, 10000 Zagreb, Croatia)

Abstract

Project management frameworks describe the preferred approaches to project quality management, as well as applicable methods and tools. Despite this, quality problems in the construction project are still widespread. This study aimed to identify crucial quality-related factors in construction project management and find relations between them, to help researchers and project managers better respond to quality issues. A systematic literature review (SLR) was used to identify previous studies on quality-related factors. Literature review and further quantitative analysis revealed that quality-related factors are related to three categories: Quality of project process, quality of organisational processes, and quality of results (products), which together create the quality of the whole construction project. The results highlight quality-related factors (14 related to the quality of processes, 6 to quality of an organisation, and 13 to quality of products) that should be taken into account in further research, as well as planning and executing construction projects. Their inclusion at the planning stage should help project managers, sponsors, and steering committees avoid or minimise quality-related problems. Moreover, this study sheds an interesting light on quality. We found that the quality of processes and quality of an organisation has precedence over the final product quality. Based on the results of the study, structural equation modelling (SEM) was used to create a null model that will be the starting point for further research in the construction enterprises.

Suggested Citation

  • Sławomir Wawak & Žanesa Ljevo & Mladen Vukomanović, 2020. "Understanding the Key Quality Factors in Construction Projects—A Systematic Literature Review," Sustainability, MDPI, vol. 12(24), pages 1-25, December.
    • Handle: RePEc:gam:jsusta:v:12:y:2020:i:24:p:10376-:d:460658
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    References listed on IDEAS

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    1. Shahid Hussain & Zhu Fangwei & Ahmed Faisal Siddiqi & Zaigham Ali & Muhammad Salman Shabbir, 2018. "Structural Equation Model for Evaluating Factors Affecting Quality of Social Infrastructure Projects," Sustainability, MDPI, vol. 10(5), pages 1-25, May.
    2. Anna Hulda Olafsdottir & Harald Sverdrup & Gunnar Stefansson & Helgi Thor Ingason, 2019. "Using system dynamics to better understand quality management in the construction industry," International Journal of Productivity and Quality Management, Inderscience Enterprises Ltd, vol. 26(2), pages 223-245.
    3. David Moher & Alessandro Liberati & Jennifer Tetzlaff & Douglas G Altman & The PRISMA Group, 2009. "Preferred Reporting Items for Systematic Reviews and Meta-Analyses: The PRISMA Statement," PLOS Medicine, Public Library of Science, vol. 6(7), pages 1-6, July.
    4. Eduard-Gabriel Ceptureanu & Sebastian-Ion Ceptureanu & Cristian-Eugen Luchian & Iuliana Luchian, 2017. "Quality Management in Project Management Consulting. A Case Study in an International Consulting Company," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 19(44), pages 215-215, February.
    5. Anna Hulda Olafsdottir & Helgi Thor Ingason & Gunnar Stefansson, 2016. "Defining the variables for a dynamic model of quality management in the construction industry: results from stakeholder group model-building sessions," International Journal of Productivity and Quality Management, Inderscience Enterprises Ltd, vol. 19(2), pages 187-208.
    6. Xueying Wu & Wenyi Zhao & Tianshan Ma, 2019. "Improving the Impact of Green Construction Management on the Quality of Highway Engineering Projects," Sustainability, MDPI, vol. 11(7), pages 1-24, March.
    7. Guangbin Wang & Huan Liu & Heng Li & Xiaochun Luo & Jiaxi Liu, 2020. "A Building Project-Based Industrialized Construction Maturity Model Involving Organizational Enablers: A Multi-Case Study in China," Sustainability, MDPI, vol. 12(10), pages 1-35, May.
    8. Radek Doskočil & Branislav Lacko, 2018. "Risk Management and Knowledge Management as Critical Success Factors of Sustainability Projects," Sustainability, MDPI, vol. 10(5), pages 1-13, May.
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    Cited by:

    1. Butković Lana Lovrenčić, 2021. "A new framework for ranking Critical Success Factors for International Construction Projects," Organization, Technology and Management in Construction, Sciendo, vol. 13(2), pages 2505-2520, July.
    2. Bumjin Han & Seunghyun Son & Sunkuk Kim, 2021. "Measuring Safety Climate in the Construction Industry: A Systematic Literature Review," Sustainability, MDPI, vol. 13(19), pages 1-22, September.
    3. Keehoon Kwon & Doyeong Kim & Sunkuk Kim, 2021. "Cutting Waste Minimization of Rebar for Sustainable Structural Work: A Systematic Literature Review," Sustainability, MDPI, vol. 13(11), pages 1-21, May.
    4. Summaira Malik & Muhammad Taqi & José Moleiro Martins & Mário Nuno Mata & João Manuel Pereira & António Abreu, 2021. "Exploring the Relationship between Communication and Success of Construction Projects: The Mediating Role of Conflict," Sustainability, MDPI, vol. 13(8), pages 1-16, April.
    5. Aawag Mohsen Alawag & Wesam Salah Alaloul & M. S. Liew & Abdullah O. Baarimah & Muhammad Ali Musarat & Al-Baraa Abdulrahman Al-Mekhlafi, 2023. "The Role of the Total-Quality-Management (TQM) Drivers in Overcoming the Challenges of Implementing TQM in Industrialized-Building-System (IBS) Projects in Malaysia: Experts’ Perspectives," Sustainability, MDPI, vol. 15(8), pages 1-21, April.

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