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Quality Management in Project Management Consulting. A Case Study in an International Consulting Company

Author

Listed:
  • Eduard-Gabriel Ceptureanu

    (The Bucharest University of Economic Studies, Romania)

  • Sebastian-Ion Ceptureanu

    (The Bucharest University of Economic Studies, Romania)

  • Cristian-Eugen Luchian

    (The Bucharest University of Economic Studies, Romania)

  • Iuliana Luchian

    (The Bucharest University of Economic Studies, Romania)

Abstract

The present paper addresses quality management from the specific perspective of project management consulting service providers, in the framework of large infrastructure projects. Because of their supposed superiority in knowledge and experience, project management consultants have an ultimate responsibility for the proper implementing of the project. Therefore, quality management in consulting organizations should focus on critical success factors. As there is no consensus yet regarding the most important aspects of the consulting activity on which depend the achievement of the project aims, there is scope for further investigating this subject. Here, the case of a project management consulting organization involved in large infrastructure projects in Romania, Bulgaria, Moldova, Ukraine and Serbia is analyzed. Data collected through a questionnaire-based survey among international consultants and support personnel suggest that factors related to leadership style and communication skills are more closely tied to the success of the project than more technical aspects. The results constitute an empirical evidence of main success factors for specialized consulting services in project management and can be useful in improving business and project performance and achieving business excellence.

Suggested Citation

  • Eduard-Gabriel Ceptureanu & Sebastian-Ion Ceptureanu & Cristian-Eugen Luchian & Iuliana Luchian, 2017. "Quality Management in Project Management Consulting. A Case Study in an International Consulting Company," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 19(44), pages 215-215, February.
    • Handle: RePEc:aes:amfeco:v:s10:y:2017:i:18:p:215
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    References listed on IDEAS

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    1. Randall L. Schultz & Dennis P. Slevin & Jeffrey K. Pinto, 1987. "Strategy and Tactics in a Process Model of Project Implementation," Interfaces, INFORMS, vol. 17(3), pages 34-46, June.
    2. Eduard Gabriel CEPTUREANU, 2015. "Reactions to Change in Romanian SMEs," REVISTA DE MANAGEMENT COMPARAT INTERNATIONAL/REVIEW OF INTERNATIONAL COMPARATIVE MANAGEMENT, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 16(1), pages 77-87, March.
    3. Eduard Gabriel CEPTUREANU, 2015. "Research Regarding Change Management Tools On Eu Smes," Business Excellence and Management, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 5(2), pages 28-32, June.
    Full references (including those not matched with items on IDEAS)

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    Cited by:

    1. Doina I. POPESCU & Sebastian - Ion CEPTUREANU & Eduard - Gabriel CEPTUREANU, 2017. "PECULIARITIES OF STRATEGY IN SMEs," Proceedings of the INTERNATIONAL MANAGEMENT CONFERENCE, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 11(1), pages 617-632, November.
    2. Sebastian Ion Ceptureanu & Eduard Gabriel Ceptureanu & Vlad Liviu Bogdan & Violeta Radulescu, 2018. "Sustainability Perceptions in Romanian Non-Profit Organizations: An Exploratory Study Using Success Factor Analysis," Sustainability, MDPI, vol. 10(2), pages 1-23, January.
    3. Eduard Gabriel Ceptureanu & Sebastian Ion Ceptureanu & Doina I. Popescu & Liviu Bogdan Vlad, 2017. "Two Stage Analysis of Successful Change Implementation of Knowledge Management Strategies in Energy Companies from Romania," Energies, MDPI, vol. 10(12), pages 1-17, November.
    4. Madalin DARIE & Alexandru CAPATINA & George Cristian SCHIN & Angela-Eliza MICU & Adrian MICU, 2023. "The Value of Consulting Services for Achieving High Levels of Performance within European Funded Projects," Economics and Applied Informatics, "Dunarea de Jos" University of Galati, Faculty of Economics and Business Administration, issue 3, pages 62-67.
    5. Won-ho Son & Woo-yeul Baek & Kevin K. Byon, 2022. "Effects of Sports Center Employees’ Self-Leadership on Organizational Commitment: Mediating Effects of Leader-Member Exchange," Sustainability, MDPI, vol. 14(18), pages 1-12, September.
    6. Marcel Ausloos & Francesca Bartolacci & Nicola G. Castellano & Roy Cerqueti, 2018. "Exploring how innovation strategies at time of crisis influence performance: a cluster analysis perspective," Papers 1808.05893, arXiv.org.
    7. Sławomir Wawak & Žanesa Ljevo & Mladen Vukomanović, 2020. "Understanding the Key Quality Factors in Construction Projects—A Systematic Literature Review," Sustainability, MDPI, vol. 12(24), pages 1-25, December.
    8. Marcel Ausloos & Francesca Bartolacci & Nicola G. Castellano & Roy Cerqueti, 2020. "Simple approaches on how to discover promising strategies for efficient enterprise performance, at time of crisis in the case of SMEs : Voronoi clustering and outlier effects perspective," Papers 2012.14297, arXiv.org.

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    More about this item

    Keywords

    quality management; consulting services; critical success factors; business performance;
    All these keywords.

    JEL classification:

    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General
    • O1 - Economic Development, Innovation, Technological Change, and Growth - - Economic Development
    • L2 - Industrial Organization - - Firm Objectives, Organization, and Behavior

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